Robert Harnouss Jr. Email & Phone Number

Robert Harnouss Jr. is a Food and Beverage Manager at Concord Hospitality Enterprises. He possess expertise in operational execution, cost management, financial analysis, food and beverage, leadership and 32 more skills. He is proficient in Portuguese, Serbian, Macedonian, German, French, Italian, russian and Spanish.

Listed skills include Operational Execution, Cost Management, Financial Analysis, Food And Beverage, and 33 others.

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  Food And Beverage Manager

  Concord Hospitality Enterprises

  Nov 2015 - Present - Miami/Fort Lauderdale Area

  • Achieved significant improvement in Medallia scores by responding to detractors or passives inquiries, within departmental staffing and time parameters, converting them into promoters for NPS scores.• Utilized G.E.M. (Guest Experience Management) preference’s procedures to raise awareness of special requests, engaging and reinforcing retention.• Implemented the new Hyatt brand’s superior quality of service by recruiting, training, and developing, while maintaining genuine and enthusiastic relationships with guests and employees.• Innovated proven, reliable, and courteous guest recovery protocols which anticipate issues before occurrence.• Developed while coordinating multiple revenue optimization projects with efficient accuracy.• Strongly focused on regional strategy, development, teamwork, additionally, clear communication up and down the chain of command.• Attentively analyzed income statements to forecast sales trends which assisted in reducing costs and maximizing profit simultaneously optimizing revenue.• Designed a cost management template which incorporated a perpetual inventory, preventing theft or miscounts, furthermore, reducing costs by 20%. • Retained esteemed reviews and customer loyalty.• Integrated POS data with PMS system to ensure accounting alignment while implementing revenue optimization strategies.