Bob Hay, Mba Email & Phone Number

Executed effective audit coordination activities to help line management get the highest rating on internal audits.• Built and maintained collaborative relationships with business partners and trained new employees.• Consulted with senior and executive management on information technology risks and controls.• Led team effort to improve audit preparation activities for business units with internal audits upcoming.• Utilized COBIT framework to help business units prepare for successful internal audits.• Recommended improvements to Operating Risk Tracker tool and effectively trained multiple managers on using the tool.• Credibly challenged line management and internal auditors on various information requests and responses.• Analyzed security plans for non-mitigated information security risks. Consulted with management on solutions.

Promoted multiple times Department Manager, Credit AnalysisDepartment Manager, Agency Syndications Loan ServicingDepartment Manager, Collateral MonitoringLoan Documentation SupervisorSelected and promoted to various positions and departments. Successfully lead teams up to 24 employees. Accountable for overseeing department processes and performance and supervising teams.• Led turnaround of Agency Syndications loan servicing team into a high performing unit.• Built strong alliances with Loan Servicing senior managers and customers.• Developed and improved procedures to accommodate new products, systems and processes.• Identified and mitigated key operational risks using the Risk and Control Self-Assessment system.• Exceeded customer expectations by hosting management meetings; acting on feedback.• Developed employees into future leaders through performance feedback.

Bba, Accounting

Mba, Finance