Bob Hay, Mba Email & Phone Number

• Executed effective audit coordination activities to help line management get the highest rating on internal audits.
• Built and maintained collaborative relationships with business partners and trained new employees.
• Consulted with senior and executive management on information technology risks and controls.
• Led team effort to improve audit preparation activities for business units with internal audits upcoming.
• Utilized COBIT framework to help business units prepare for successful internal audits.
• Recommended improvements to Operating Risk Tracker tool and effectively trained multiple managers on using the tool.

• Promoted multiple times Department Manager, Credit AnalysisDepartment Manager, Agency Syndications Loan ServicingDepartment Manager, Collateral MonitoringLoan Documentation SupervisorSelected and promoted to various.
• Led turnaround of Agency Syndications loan servicing team into a high performing unit.
• Built strong alliances with Loan Servicing senior managers and customers.
• Developed and improved procedures to accommodate new products, systems and processes.
• Identified and mitigated key operational risks using the Risk and Control Self-Assessment system.
• Exceeded customer expectations by hosting management meetings; acting on feedback.

Bba, Accounting

Mba, Finance