Robert Heisler Email & Phone Number

Springfield, Mo, Us

Springfield, Missouri, United States

United States

Springfield, Missouri

Developed internal business processes and polices that improved the lives of the residents and reduced staff workload. Designed marketing strategies that increased census. Improved Collaboration Between Departments. Simplified supply chain management.

Springfield, Missouri Area

Maintained friendly and professional customer interactions at all times. Completed company food safety training program. Provided delicious meals that met the diet and consistency requirements of each resident

Springfield, Missouri Area

Used voice command headset and double electric pallet jack to fill orders

Houston, Texas Area

Used voice command headset and double electric pallet jack to fill orders

Houston, Texas Area

Use technology such as SQL, html, excel, access, and web servers to provide the reports needed to run the daily operations of a call center with over 200 inbound reps and 100 outbound reps.

Maintained current job descriptions of employees who report to me.Created and maintained documentation about job performance of each employee supervised.Communicated expectations and managed employee performance.Provided appropriate orientation for the employee including giving employees the information, technology and reference materials necessary to perform their jobs.Evaluate Performance Reward PerformanceApproving Time Records and Requests for… Show more Maintained current job descriptions of employees who report to me.Created and maintained documentation about job performance of each employee supervised.Communicated expectations and managed employee performance.Provided appropriate orientation for the employee including giving employees the information, technology and reference materials necessary to perform their jobs.Evaluate Performance Reward PerformanceApproving Time Records and Requests for Time offResolve ComplaintsDiscipline and Dismiss Employees Show less

Phoenix, Arizona Area

Took incoming calls from a company's existing customers and recommended additional products. Increase revenue for the company by closing sales over the phone.Navigated multiple computer databases and programs while speaking to the customer. In a few situations, if a customer's issue needs extensive research, I would call the customer later with a resolution. Customers would call in response to an advertisement or promotion they received in the mail, but aren't sure… Show more Took incoming calls from a company's existing customers and recommended additional products. Increase revenue for the company by closing sales over the phone.Navigated multiple computer databases and programs while speaking to the customer. In a few situations, if a customer's issue needs extensive research, I would call the customer later with a resolution. Customers would call in response to an advertisement or promotion they received in the mail, but aren't sure exactly what they want to order. I would not only must answer the customer's questions but ask probing questions to determine what the customer needs. Meet weekly monthly and quarterly targets. responsible for a variety of light administrative tasks. Show less

Bachelor'S Degree, Computer And Information Systems Security/Information Assurance

Activities and Societies: Astronomy club AITP I'v had a blast learning at MSU this will be my last semester and wile its going to be nice.

Associate Of Arts (Aa), Business Administration And Management, General

Activities and Societies: Phi Theta Kappa I graduated with AA transfer degree. I was was on deans list several semesters and I was.

General Education Dev. - 3240 - 01/19/11, Ged, 3240