Robert Evans Email & Phone Number

Philadelphia, Pa, Us

Fort Washington, Pennsylvania, United States

Spearheaded the development and implementation of company-wide New Colleague Onboarding programs that deliver an exciting, positive and seamless employee experience to over 4,000 colleagues annually.• Achieved High Employee Satisfaction: Attained a remarkable 93% satisfaction rate, with new colleagues expressing confidence in their decision to join Citizens Bank within the first 60 days.• Elevated Engagement Activities: Improved engagement activities in the existing Orientation program, resulting in a substantial 28% lift in Net Promoter Score (NPS).• Adapted to Hybrid Experience: Successfully transformed Onboarding programs to accommodate a hybrid new colleague experience, incorporating virtual elements to meet evolving work trends.• Mergers & Acquisitions/Organization Change: Awarded 2022 Chief Learning Officer Silver Business Partnership Award for HSBC and Investors Bank integrations.• Executive Coaching and Onboarding: Re-designed and enhanced a program to help newly hired and promoted executives integrate successfully into the company and new senior leadership roles. • Mentoring Thought Leader: Acted as a trusted consultant in guiding the design, implementation, and ongoing enhancement of mentoring initiatives throughout the organization.

Plymouth Meeting, Pa

Collaborated with leadership in Retail Banking, Business Banking, Wealth, Home Mortgage, Contact Center, and Consumer Lending on critical sales colleague onboarding and sales enablement activity.• Productivity Acceleration: Designed, developed, and executed mentor programs that accelerated productivity for 3,500+ new hires, significantly reducing short-term turnover.• Referral Uplift: Initiated Partnership Seminars, resulting in a 22% lift in referrals for Retail Banking and key partners within 90 days post seminar.• Redeployed Talent: Launched a Scrum Master Readiness program, developing over 70 former Project Managers into effective Scrum Masters.• Productivity Acceleration: Designed and executed the "Ask an Expert" sales enablement series for Consumer Sales Roles, resulting in an 18% improvement in critical sales metrics.

Greater Philadelphia Area

Provided coaching strategy and alignment of all consumer bank coaching methodologies for the retail branch network. Translated the coaching strategy to build coaching practices and capabilities at the Regional level by supporting the Regional Managers within the retail bank. Partnered closely with Market leadership in executing the consumer bank strategy, delivering superior customer experience, and driving results.• Leadership Foundations Development: Collaborated in developing and facilitating Citizens Sports Coaching and Leadership Foundations for Regional Manager onboarding across multiple business lines.• Outstanding Performance: Ranked #2 out of 14 Market Coaching Managers across Citizens, demonstrating excellence in coaching strategy execution and driving superior customer experiences.

Plymouth Meeting, Pennsylvania, United States

Directed the execution of key sales and service priorities within the Retail Bank markets of PA, NJ, and DE. Optimized resources to ensure that sales production goals of all core bank products were met within these markets. Created and coached a best-in-class sales and service organization.• Elevated Customer Experience: Enhanced Greater Philadelphia customer experience scores from 86.2% to 89.3% through targeted coaching in lobby management, branch training, and proactive customer follow-up• Strategic Collaboration: Partnered with Greater Philadelphia Retail Director to establish the Elite Equity Team, driving a $50M increase in Home Equity application volume within one quarter.• Innovative Growth Initiatives: Designed and implemented Mortgage Days framework in Greater Philadelphia, fostering cross-market adoption across CFG and generating incremental mortgage growth.• Recognition: Honored with the 2012 Citizen of Excellence Award and named Greater Philadelphia Partner of the Year in 2010.

Ensured consistent profitable growth in loan account gain through loan origination and customer retention. Provided guidance and direction to sales staff by communicating and interpreting company goals, direction, and policies. Managed a half billion dollars in receivables and nearly 20,000 accounts in 9 branches.• Industry Leadership: Ranked #1 loan originating District in the U.S., outperforming 88 districts, through the execution of a strategic marketing plan.• Divisional Impact: Contributed significantly to the #1 ranked Division in the U.S., delivering exceptional results in receivables and loan account growth (2007-2008).• Team Development: Transformed a 60+ member team approach from transactional to solutions-oriented, resulting in top Division ranking for New Money Lent and exceeding monthly and quarterly goals consistently.• Recognition and Development: Received the Leadership Medallion award in 2008 and developed Sales Representatives and Branch Managers through innovative training and career-building initiatives.