Robert Hopkins Email & Phone Number

Wilmington, Ma

Oracle Database Administrator for Sovos Compliance’s hosted Tax Compliance and Regulatory reporting software. Responsible for 15+ Real Application Clusters (RAC) systems supporting over 50 11g and 12c databases. Serving clients in the Finance, Retail, and manufacturing industries world wide for their business to government tax compliance needs. Perform capacity management, backup and recovery, performance tuning, cradle to grave database life cycle management, upgrades, patching, incident management, troubleshooting, and security enforcement. On call 24x7 in all environments to ensure Service Level Agreement contracts are met. Planned and implemented current and future patches, upgrades, migrations, and operational improvements to all databases across all lines of business. Control and maintain Oracle Enterprise Manager 12c and 13c cloud control system for monitoring, reports generation, critical alerts, and tablespace/data file management.Technologies:Oracle ExadataOracle VM environmentsAutomated Storage Management (ASM)Real Application Clusters (RAC)Dataguard - Real time Primary/Standby physical databasesOracle Enterprise Linux 6Windows ServerVSphere/VMWareEMC DataDomain - RMAN DDBoost backup

Schriever Afb, Co/Buckley Afb, Co

On location Oracle 10g DBA In support of Defense Messaging SystemRemote DBA functions in support of onsite and remote DB operations for HQOn Site database health management, including backup (disk and tape), availability, reports generation.Provide tier two support for short and long haul networking services across multiple WANSCoordinate, perform, document, and resolve task ticket management of installation and upgrades provided to customersInstall, configure, and maintain multiple voice communications suites, troubleshoot and resolve communications interruptionsUtilize multiple networking appliances across industry accepted vendors, including CISCO, Juniper, and Brocade (Foundry)Install, maintain, and troubleshoot POLYCOM video Conferencing systems

•Supervised and supported seven employees in a high demand, 24/7 operations environment•Created, reviewed, and implemented training and operations policies, plans, and procedures•Utilized Microsoft Server 2000, Microsoft Exchange, UNIX, and OpenVMS system suites•Tier one and two troubleshooting expertise over multiple WANS and seven software suites•Plan, test, and implement Continuity of Operations Procedures (COOP) to ensure operations in emergency situations•Maintain and operate encryption devices•Generate and resolve system trouble tickets using Remedy software suite•Performed on site job resolution, installations, and upgrades for user and server systems•Maintain local user profiles, Exchange accounts, and dial in services utilizing Remote Access Server (RAS)

Computer Science

Oracle 11g Certificate Program Information Technology Certificate Program

Information Technology

Computer Science

Diploma, General Studies