Managing Director Of Marketing And Call Center Operations
I created and implemented marketing programs and directed day to day call center operations for the sales of vacation marketing packages, reservations, customer service and concierge services for HGVC vacation ownership properties in Orlando, Las Vegas, Hawaii and Manhattan. I created and implemented marketing campaigns in conjunction with the creative services and legal departments of HGVC, including direct mail, media, outbound telemarketing, internet marketing, owner referral, owner programs and specialty programs for all properties, generating 54,000 customer tours a year.