Plan, design, and develop engaging and highly effective program designs, training courseware, job aids, and reference materials in support of classroom and e-learning training environments using the most efficient and effective adult learning methodologies. Responsible for updating existing content based on organizational changes, system changes/updates and end-user feedback.

Delivers The Picture People Promise by supporting a studio environment focused on customer satisfaction, sales, retention and employee fulfillment. Achieves revenue and profitability objectives for respective market by leading qualified Studio Managers to ensure locations are effectively managed. Identifies, recruits and maintains skilled candidates to be successful within the organization and provides an effective training/development schedule and succession plan for all candidates.Contributes to company’s financial objectives by achieving or exceeding district/area sales and profitability goals.Analyzes respective studios’ Profit & Loss Statements and effectively communicates areas of opportunity to studio management teams.Ensures company initiatives and policies are effectively and consistently executed by delivering verbal and written communication, conducting studio visits, and facilitating meetings as appropriate. Monitors cash control by following and enforcing policies and ensuring compliance with bank deposit procedures.Manages payroll for the area by approving posted schedules and ensuring individual locations are reforecasting payroll dollars based on sales trends or actual sales.Maintains a skilled management team within respective market by identifying, recruiting, selecting, Supports the success of each location by developing a succession plan to ensure ongoing development of all members of the studio teams. Ensures exceptional customer service is delivered to every customer by regularly observing the quality of service. Provides coaching and training to improve service standards, taking appropriate/corrective action as necessary.Ensures quality product is delivered to every customer by communicating, training and coaching photography and production standards.Ensures each location performs to the company expectations by effectively recruiting, selecting, interviewing, orienting, and training qualified candidates.

PHOTOGRAPHY- Source and test props and backdrops. - Establish and manage $500K budget for props, backdrops and displays for 150+ retail locations nationwide.- Manage procurement, terms and delivery of props and backdrops. Fulfill all corporate photography need for advertising and promotions. Manage all photo shoots, including schedules, sourcing models and any pre-production needed.- Monitor field photography and choose images for corporate use, which support the brand and promote the company vision.TRAINING- Create training materials for new photography initiatives. Monitor photography produced by the field and ensure photography standards are being executed throughout the field.- Define Camera Room Experience to optimize speed and variety- Assemble and utilizes field photographers in brainstorming and making operational new photography initiativesMERCHANDISING- Define merchandise strategy company wide, including framing solutions, impulse merchandise, seasonal merchandise, digital merchandise as well as special order and Ecommerce - Monitor market trends, source new products/vendors, negotiate agreements, coordinate sample fulfillment, oversee technical/order processing integration and Ecommerce integration.- Determine in-studio fixture set-up and merchandise display to optimize sales- Perform regular sales and margin analysis - Define look/feel and assortment of digital merchandise offering as well as Manage digital product design & production (in-house or third-party) - Work through Operations team for all field communication regarding merchandising- New Construction and Relocation Wall Presentation – reference floor plans and elevations to, determines placement and configurations of galleries and products- Develop strategy of wall displays for aesthetic and consistency across all retail locations.

- Designing and implementation of training and development strategies designed to enhance photographic skill, develop proficiencies in industry software, build productive interpersonal interactions and improve general on-the-job efficiencies.- Manage training implementation through conducting audience needs analysis, securing management support, defining standards for instructional materials and curriculum, and positioning and publicizing end-user training programs;- Actively partner with functional teams to ensure accurate development and deployment of end-user training programs;- Design, develop, and conduct training for targeted initiatives as well as train-the-trainer sessions.- Manage quality and validation reviews for documentation and training databases;- Partner with the Project Leads to guarantee that the developed training fits the needs of the team and end user audience.- Instrumental in development of a new company wide position which decreased company turnover by 35%.

- Acted as a company-wide resource and subject matter expert in photography processes and related technology as well as training implementation methodology.- 75% - traveled nationally presenting training initiatives to targeted groups of 6-20 attendees. Conducted webinars and administered e-learning programs.- 25% - Developed and designed learning initiatives. Administered tracking and record keeping for all national training.- Chosen to present program overview at a company wide meeting of over 400 attendees.

Over five years, managed six different retail portrait studios to profitability; each successive location having ascending sales volume. •Trained staffs in opening 7 new retail locations from 2003 to 2005•Acted as interim District Manager in the Cincinnati area during Q4, 2005.•Designated as National Lead Photography Training Specialist, August 2005.•Chosen to present program overview at a company wide meeting of over 400 attendees.

-Owned and operated commercial photography business.-Estimating, pre-production, fulfillment, client satisfaction, billing and collection for all commercial photography projects.-Includes sourcing materials, coordinating travel, contracting and managing freelance talent, managing vendors as well as marketing, accounting and customer service.