Robert Franke Email & Phone Number

London, United Kingdom

I am responsible for understanding the needs of prospects and customers; analyzing their requirements, proposing solutions, and demonstrating the benefits and value of these solutions. I provide in-depth product and solution knowledge to assist the sales team with tender and proposal requests. I provide estimates of effort and cost for implementation, consulting and training services to inside accounts and new business sales. I maintain demonstration environments and knowledge collateral and provide training and knowledge management for the sales team.

London, United Kingdom

The Core Consulting Team Lead is a key role within Blackbaud Professional Services organisation. Serving as an industry expert on applications, delivery methodology and best practices using experience and knowledge of how Blackbaud Europe Professional Services utilize consulting resources within projects.The Core Consulting Team Lead is responsible for assisting with the management of the core consultant team, revenue generation and practice improvements. The Core Consulting Team Lead works directly with professional services management, sales team, project managers and consultants to ensure the successful outcome of projects, as well as driving business growth.

Consultant for Blackbaud's NetCommunity web content management system.

Consult, implement, and train on The Raiser's Edge Fundraising and CRM software for not-for-profit organisations such as universities, colleges, schools, foundations, and charities. Technologies include MS Windows Server 2003 & 2008, MS SQL Server 2005 & 2008, Citrix & Terminal Server, Crystal Reports, Windows XP, Vista & 7

Implement IT service management solutions across a variety of industries from education, health, local authorities and defense to financial, retail, and IT service providers.Technologies include Windows Server, MS SQL Server, Sun Java Application Server, JSP, XML, CSS, HTML.

Customer facing software implementation consultant; Comfortable liaising with individuals from all levels of the organization; Supported customers in UK, Europe, Middle East and Asia; Conduct project initiation and scope of work with customers; Conduct on-site requirements workshops and interviews; Produce requirements documentation, functional specifications, and test cases; Perform configuration and testing, and work closely with development team during customization work; Perform on-site installations; Perform classroom training for application administrators, trainers, super users, and end users; Write training material; Perform training remotely for single users via Webex web conferencing technology; Planned, organized, and delivered a self-contained wireless client-server training solution abroad: (Organised and ran two four day consultant training courses; including all logistics and set-up of wireless client-server network at third party offices in Paris and Chennai)

Prepared global test plan document; wrote and executed test cases; prepared and organised test prerequisites (test IDs, directory records etc.); facilitated and coordinated country test teams; used SQL and visual tools (BRIO) to interrogate relational databases; configured, trained and used Lotus Domino/Notes test management applications; provided data analysis and reporting for senior management team; provided user support and training to country test teams across Europe, Middle East and Africa.

Conducted system testing during the development of a number of Lotus Notes applications; Wrote test scripts, conducted functional tests; Participated in usability testing for IBM's enterprise directory (BluePages); Multinational environment; routinely collaborating with colleagues from various areas of business; Participated in design of user interfaces for intranet application; addressed groups in various situations: auditorium speeches, conference/meeting room presentations and classroom training; experience communicating using a variety of media: telephone, e-mail, web, presentation/public address; composed training material in a variety of forms: user manuals and instructions, desktop procedures, presentations, quick reference guides.

A Level, Art, Media, Music

Activities and Societies: Jazz Ensemble (Guitar)

Education record