Rob Walker Email & Phone Number

Shrewsbury, Gb

• Coordinated the unification of multiple Salesforce organisations into a single production instance, supporting business restructuring and rebranding.• Managed data imports, exports, and deduplication; ensured data quality through regular clean-ups and updates.• Designed and generated custom reports and dashboards, providing insights into business performance and supporting decision-making. • Created and managed user accounts; configured roles, profiles, permissions, and security settings.• Configured page layouts, fields, record types, and custom objects; managed system updates and monitored performance.• Delivered training and documentation; resolved user queries and issues, ensuring timely support and adherence to best practices.

London, England, United Kingdom

• Documented reporting processes for Sales, Operations, Finance, Delivery, and Apprenticeship programmes within QAA.• Led the standardisation of Power BI report security, moving to department and management-level access groups.• Transformed raw data into actionable insights using Power BI, improving data-driven decision-making and operational efficiency.

London, England, United Kingdom

• Creating complex spreadsheets to improve team efficiency and promote automation.• Tracking/recording applicants, ensuring eligibility criteria is met & evidenced.• Booking learner training in a timely manner & issuing completion certificates.• Monitoring attendance records, escalating absences to delivery colleagues. • Programme administration, tracking, evidence collation & reporting in line with DfE requirements.• Administration of the BUD platform, including report generation & learner activity monitoring.• Evidence auditing & report writing to ensure DfE programme compliance/audit requirements are met.• Learner satisfaction and E&D statistics gathering, collation and reporting.• Providing accurate and timely information for inclusion in the DfE data returns.• Completing daily/weekly/monthly reports to track progress of DFE learners.

London, England, United Kingdom

• Analysing quantitative & qualitative data to create a narrative behind the data.• Creating & maintaining user friendly spreadsheets to support various bespoke projects.• Led training workshops for colleagues & peers.• Regular support colleagues including senior management with data queries.• Created email templates.• Ensuring data is kept up to date and accurate across ATS systems and spreadsheets.• Auditing files & tracking candidates’ progress status.• Organising & producing webinars via MS Teams.• Supporting onboarding for new starters and verifying right to work documents.

Wrexham, Wales, United Kingdom

• Kept up with gaming and Esports news.• Shared my gaming expertise with our consumers.• Grew the Belong community through Arena content and activities• Drove Belong publisher-funded activities.• Increased Belong usage, value passes, and memberships.• Managed store operations and ensured all KPIs were met.• Workload planning and prioritisation for a productive team• Made confident judgments and delegated well.• Maintaining a safe atmosphere for both employees and consumers.• Trained and teached the team on best practises.• Used corporate communication tools to track projects and deadlines.• Used reports to verify weekly wage restrictions are fulfilled, immediately rectifying any concerns.• Planed store schedules based on retail sales and company expectations.• Managed payroll processing concerns and problem-solve efficiently.• Ensured outstanding wage control performance through floor-based observations• Worked within the business's timelines and set realistic expectations everyday.• Recognised company and consumer expectations and inspired the team to exceed them.• Learned product benefits and teached staff to maximise sales.• Understood and conveyed the team's KPI objectives. Executed, tracked, and inspired the team to achieve these goals.• Used reports to control important product commerciality and effect sales and profits.• Applied merchandising rules to sales floor with commerciality and efficiency.• Identified internal talent, cultivated it, and rewarded it.• Self-motivated and positively responded to developmental comments.• Planed for development and a clear team succession plan to support corporate growth.• Created an atmosphere that rewards and encourages performance fairly.• Engaged my staff to provide feedback and contribute to the business.• Encouraged, coached, and motivated my team to succeed while keeping them accountable.• Took ownership of my store and it's results.

Shrewsbury, United Kingdom

Managing both the Shrewsbury and Crewe/Wrexham GAME stores.

Shrewsbury, United Kingdom

Crewe, United Kingdom

Supporting both the Crewe and Wrexham GAME stores.

Shrewsbury, United Kingdom

I led and managed the new GAME concession staff within a Maplin shop using my strong leadership abilities, as well as my exceptional communication and interpersonal skills. I was responsible of the P&L and made the most of every sales opportunity while encouraging and motivating my staff to provide exceptional customer service. My coaching talents were put to good use in assisting and developing my team members in all parts of their roles. This concession was the top in the company because of my ability to adjust to shifting priorities, keeping a calm and resilient work ethic, and perform effectively under pressure.

Shrewsbury, United Kingdom

I collaborated with the Store Manager to ensure that the team was focused on generating sales, meeting daily KPIs, and learning from them. I was the first point of contact for any staff member who needed help above their level. I offered significant assistance to staff members, developed best business practices wherever they were during work hours, and delivered the finest customer service we could offer at any given moment. Having a keen interest in games and the newest console releases complemented my position well, as the project knowledge I possessed aided in informing and training staff members, resulting in excellent customer service.

Wrexham, Wales

• Kept up with gaming and Esports news.• Shared my gaming expertise with our consumers.• Grew the Belong community through Arena content and activities• Drove Belong publisher-funded activities.• Increased Belong usage, value passes, and memberships.• Managed store operations and ensured all KPIs were met.• Workload planning and prioritisation for a productive team• Made confident judgments and delegated well.• Maintaining a safe atmosphere for both employees and consumers.• Trained and teached the team on best practises.• Used corporate communication tools to track projects and deadlines.• Used reports to verify weekly wage restrictions are fulfilled, immediately rectifying any concerns.• Planed store schedules based on retail sales and company expectations.• Managed payroll processing concerns and problem-solve efficiently.• Ensured outstanding wage control performance through floor-based observations• Worked within the business's timelines and set realistic expectations everyday.• Recognised company and consumer expectations and inspired the team to exceed them.• Learned product benefits and teached staff to maximise sales.• Understood and conveyed the team's KPI objectives. Executed, tracked, and inspired the team to achieve these goals.• Used reports to control important product commerciality and effect sales and profits.• Applied merchandising rules to sales floor with commerciality and efficiency.• Identified internal talent, cultivated it, and rewarded it.• Self-motivated and positively responded to developmental comments.• Planed for development and a clear team succession plan to support corporate growth.• Created an atmosphere that rewards and encourages performance fairly.• Engaged my staff to provide feedback and contribute to the business.• Encouraged, coached, and motivated my team to succeed while keeping them accountable.• Took ownership of my store and it's results.

Shrewsbury, United Kingdom

I drew on my past retail expertise to find new approaches to foster team cooperation, inspire inventive ideas, and boost store performance. Overseeing retail operations, my mission was to create and motivate my team to engage consumers and provide exceptional customer service by building enthusiasm around items, releases, programmes, and projects — all while following the high communication and customer experience standards we set.

Shrewsbury, United Kingdom

Using my problem-solving and interpersonal abilities, I aided the Manager in building a retail atmosphere that encouraged both staff and customers, as well as ensuring quick fixes to all technological concerns. Customers in need received excellent advice as well as pleasant, hands-on technical help from me. My goal was to help all shop visitors get the most out of their purchases by sharing expertise and offering excellent customer service.

Shrewsbury, United Kingdom

In charge of the design, layout, and coding of the website. Using my creativity and imagination, I worked on the technical and graphical aspects of the website, including how it runs and appears. I also assisted with the upkeep, updating, and promotion of Movie Writing via social media networks.

Shrewsbury, United Kingdom

Thriving on interactions with customers as well as team members, I found tremendous joy in assisting and offering an exceptional level of service, as well as prioritising the consumer at all times while assisting in ensuring the store's success.

Chelmsford, United Kingdom

• Took a key role in designing and laying out the website, using creativity to bring high-impact design concepts to life.• Collaborated with other teams to achieve company-wide targets.• Utilised web content management systems for efficient content management.• Implemented and maintained high-quality SEO policies, integrating them with web content.• Collected and analysed data on website usage to enhance performance.• Reported progress and updates to senior management and clients.• Liaised with copywriters, graphic designers, and developers to ensure timely task completion.• Responded to technical issues and worked with the team to resolve them promptly.• Created Photoshop Design Files (PSDs) for the visual layout of web pages and converted designs into HTML and CSS.

Chelmsford, United Kingdom

Providing excellent customer service, liaising with product suppliers, maintaining computers to allow instant demonstrations, keeping keys for the safe and store, cashing up tills, banking, organising the staff rota, dealing with customers face to face and over the phone, assisting the manager, making sales, and hitting targets

Chelmsford, United Kingdom

Accurately archiving disclosure forms with those working with children and/or vulnerable adults, as well as for fostering/adoption candidates, dealing with vast quantities of mail on a daily basis, filing, copying, and forwarding to the appropriate authorities, liaising and corresponding with senior staff and clients alike, and receiving delivery of new disclosure forms.

South Woodham Ferrers

A Levels, Media Studies, Business Studies, Ict, History

Gcse, Art, History