Vice President, Professional Services
CurrentI direct overall activities relating to efficient delivery of professional services for a North American supplier of ICT solutions for logistics. I head a high-performing team of 80+ specialists across eight countries overseeing end-to-end tasks/duties. I steer several facets involved in planning and implementation of projects offering logistic software solutions in transport management, warehouse management, routing & scheduling, freight forwarding and customs. I lead functions surrounding standardisation of processes, policies, and best practices to increase staffs’ working efficiency.Key Contributions:• Forged a solid team of professionals aided in attainment of €10M+ turnover with a healthy margin.• Initiated and enforced leadership attitude across international teams of ICT and Logistic experts.• Collaborated with teams ensuring delivery of exceptional support to both local and remote teams.• Administered functions involved in turn-around and integration of acquired new subsidiaries.• Devised and deployed robust initiatives to enforce utmost professionalism across organisation resulting in substantial growth in overall revenue and profitability.