I provide a full suite of insights and reporting to NatWest Group Executives and key stakeholders on the Bank’s Cost Transformation progress and crucial cost reduction initiatives. I conduct a regular review and challenge of all cost initiatives, and make sure the benefits are realised with a focus on building sustainable and multi-year cost savings. I played a key role in driving the adoption of a bank wide cost initiative tracking and management process that enabled transparency, accountability, and oversight on the delivery of NatWest’s Cost Strategy. Key Achievements:• Conducted cost oversight of the phased withdrawal of NatWest from the Republic of Ireland (Ulster Bank Ireland DAC decommission). Facilitated a regular Executive Streeting Group and subsequent Working Group reviewing complex data, providing analysis on key delivery milestones, benefits, and cost impact. • Established a culture of transparency and accountability on costs and resource plans across the organisation. Produced monthly key insights on individual business areas performance and any emerging risks and opportunities. • Simplified and launched an automated reporting solution to track cost reduction progress and highlight areas of concern.• Delivered the required focus on cost management that enabled NatWest to meet external cost guidance for the last three years.• Managed and inspired new Interns and Graduates through the NatWest Early Careers programme.

Provide financial insight and support the delivery of the multi-million Technology Change investment portfolio.Responsible for all financial reporting, MI creation and analysis to measure the performance and ensure the successful delivery of projects in line with strategic intent and budget allocation.Regularly delivers critical insight and analysis on the portfolio delivery and performance to senior management to enable decision making. Leads regular reviews with the change portfolio to ensure accurate financial forecasting and the portfolio remains aligned with business priorities.Produces, develops and maintains relevant, timely and accurate reporting to manage risk and identity potential opportunities.Develops the consolidated investment plan for Technology incorporating all requirements, cost and benefits for current and future years and ensuring alignment of the investment meets the strategic priorities.

Support multiple large corporate digital banking products with the majority of my time supporting the host to host payment and reporting solution Bankline Direct & Exchange. Manage all aspects of processing, registration, administration and customer assistance. Responsible for incident management, product updates and technical queries.

Administrate new registrations, amendments and 3rd party registrations of an online banking product for business clients called Bankline. Deputy workflow manager; responsible for running special projects, managing daily work of a small team of 14 and being a point of contact for specialist technical knowledge. Currently manage and chair the department process change initiatives. Encouraging new ideas to simplify customer experience and work efficiency. Created processes to manage dormant users and manage closed billing accounts.