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A creative technology delivery leader with extensive experience successfully designing,building and scaling service delivery organizations that support mission criticalbusiness applications. Interfaces well with sales and product teams to ensure high quality delivery results. Offering 20 years of experience at global, top tier managed ITservice providers and nimble technology startups. Enjoys applying technology to business strategy execution.Selected Career HighlightsLed a 24x7 service operations team of over 120 staff that was responsible for critical infrastructure performance, managed service delivery and overall customer satisfaction.Recruited, trained and implemented India-based managed IT services team of 200 engineers and managers within a 12 month schedule.Grew managed infrastructure and cloud services by 40% over three years to $70mm annually using a diverse array of cloud platforms and data centers.Developed startup’s financial models, engaged investors to secure Series-A $7.5mm equity raise and further debt/equity funding rounds totaling over $25mm.Restored service delivery integrity in a small business oriented MSP.
Istonish
View- Website:
- istonish.com
- Employees:
- 88
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Vice President Technology (Engineering And Operations)IstonishArvada, Co, Us
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Vice President Technology (Engineering & Operations)Istonish Mar 2023 - PresentGreenwood Village, Colorado, UsIT service delivery leader for 24x7 managed service provider that generates $12mm in annual revenue by managing customer IT environments, underpinning infrastructure, security and application development.* Grew company valuation from $5mm to $16mm through profitable revenue growth and high quality IT services by a team of 50 professionals.* Delivered IT services for two hospitals with 400 employees, 250 beds and a Level IV trauma center.* Led a tight knit group of 5 developers that built watercraft inspection, river water quality and boat recreation Android/IOS applications using Agile methodology.* Responsible for the development and delivery of all managed IT services, partnered with the Sales team on solution development for clients.
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Engineering Operations Director (Engineering & Operations)Cbre Apr 2021 - Mar 2023Dallas, Tx, UsAccountable for the leadership, operations and development of data center services in the Mountain / Pacific region, generating $10mm in annual revenue.* Responsible for client satisfaction, budgets and P&L performance, lead operations for approximately 30MW and 150k sq/ft of data center capacity.* Led the highest performing region ($80mm in revenue) through collaboration with sales on solution development, pricing and implementation of new business. -
Vice President Technology (Engineering & Operations)Flexential Dec 2014 - Apr 2020Charlotte, North Carolina, UsDelivered private equity backed mission critical IT managed services on a secure and highly automated cloud infrastructure that ran over 20k virtual machines in 15 North American and European markets with a team of 120 staff.*Reorganized 24x7 Operations Center & Engineering departments to put technology experts closer to the needs of 300 customers, resulting in improved time to resolve service issues, customer satisfaction and project delivery metrics.*Led technology operations integration of 2 company acquisitions (InetU & Applied Trust) across 8 datacenters and delivery centers.*Responsible for technology product and operations merger for ViaWest & Peak10, involving hundreds of staff and 3 IT services product portfolios that delivered 30% of top line revenue.*Accountable for the development and execution of product managed IT services and security roadmaps, service portfolio performance and annual CAPEX budget of $10mm.*Renovated software licensing process to save $250k in OPEX annually.*Partnered with CISO to create a security ambassador program within the technology delivery organization to de-risk operations and improve security policy compliance. -
Vice President Of Technology (Engineering & Operations)Faction Oct 2011 - Dec 2014Denver, Colorado, UsAccountable for service delivery, product development, capital planning, infrastructure operations and engineering at a high growth cloud services startup.* Responsible for all aspects of 24x7 service delivery for ten US-based cloud sites and partner security services.*Built and pragmatically grew the delivery organization from 4 to 50 staff within revenue, cash and EBITDA objectives.*Managed annual $15mm OPEX & $27mm CAPEX budget. -
Senior Director Technology OperationsSungard Availability Services Aug 2005 - Oct 2011Wayne, Pa, UsLed global technology operations center of over 150 staff that provided 24x7 IT services and disaster recovery services utilizing over 20,000 IT assets.* Constructed “Follow the Sun” global service delivery strategy, moved to Pune, India and successfully recruited and activated over 100 engineers within a $3mm budget and 12-month timeline. * Restructured ITIL-based managed services operational processes, KPIs and workflows for a global delivery model.* Accountable for service delivery, satisfaction, improvement and core ITIL operational functions, including incident, change and problem management. -
Director Complex Technology Delivery (Engineering & Operations)Sungard Availability Services Aug 2005 - Feb 2009Wayne, Pa, UsCreated and led a team of 50 engineers to supply the highest level of bespoke managed services to the top 5% revenue generating customers in the financial services and retail industries.* Delivered $25mm in annual managed services revenues while refunding less than 1% of revenue in SLA violations.* Built and executed a highly tailored technology service delivery model that integrated the team’s IT operational processes with demanding client IT departments.* Won SunGard Team of the Year twice in its first 3 years.
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Manager Central Operations (Technology Operations)Inflow Aug 2004 - Aug 2005UsIT services provider with 18 data centers providing customized IT managed services and industry recognized superior customer service.* Hired, trained and led a managed services team that supported the company's industry-leading 92% customer satisfaction rating. * Acted as change agent, transitioned managed service delivery from a decentralized to centralized operational model, lowered labor operating costs by 25% and contributed to positive cash flow.* Created, trended and utilized operational KPIs to improve 24x7 service delivery responsiveness and team efficiency. -
Sr. Network EngineerInflow Jan 2000 - Aug 2004Us* Responsible for multihomed internet services at 18 datacenters that provided connectivity to hundreds of mission critical customers, resolved many DDOS and other security incidents, acted as an escalation engineer for dozens of other field engineers.* Designed and rolled out performance & cost-based route selection platform for BGP-based backbone, realizing a return on investment in under one year.
Robert Darrow Education Details
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University Of Colorado DenverGeneral -
Regis UniversityGeneral
Frequently Asked Questions about Robert Darrow
What company does Robert Darrow work for?
Robert Darrow works for Istonish
What is Robert Darrow's role at the current company?
Robert Darrow's current role is Vice President Technology (Engineering and Operations).
What is Robert Darrow's email address?
Robert Darrow's email address is ro****@****ial.com
What is Robert Darrow's direct phone number?
Robert Darrow's direct phone number is +130353*****
What schools did Robert Darrow attend?
Robert Darrow attended University Of Colorado Denver, Regis University.
Who are Robert Darrow's colleagues?
Robert Darrow's colleagues are Michelle (Micki) Herrle, Megan Rodriguez, Jr (Ray) Booher, Marcus Bell, Emad Musa, Tim Walsh, Sayed Waakman Shah Sayedi.
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