Robert Darrow Email & Phone Number

Arvada, Co, Us

Greenwood Village, Colorado, Us

IT service delivery leader for 24x7 managed service provider that generates $12mm in annual revenue by managing customer IT environments, underpinning infrastructure, security and application development.* Grew company valuation from $5mm to $16mm through profitable revenue growth and high quality IT services by a team of 50 professionals.* Delivered IT services for two hospitals with 400 employees, 250 beds and a Level IV trauma center.* Led a tight knit group of 5 developers that built watercraft inspection, river water quality and boat recreation Android/IOS applications using Agile methodology.* Responsible for the development and delivery of all managed IT services, partnered with the Sales team on solution development for clients.

Dallas, Tx, Us

Accountable for the leadership, operations and development of data center services in the Mountain / Pacific region, generating $10mm in annual revenue.* Responsible for client satisfaction, budgets and P&L performance, lead operations for approximately 30MW and 150k sq/ft of data center capacity.* Led the highest performing region ($80mm in revenue) through collaboration with sales on solution development, pricing and implementation of new business.

Charlotte, North Carolina, Us

Delivered private equity backed mission critical IT managed services on a secure and highly automated cloud infrastructure that ran over 20k virtual machines in 15 North American and European markets with a team of 120 staff.*Reorganized 24x7 Operations Center & Engineering departments to put technology experts closer to the needs of 300 customers, resulting in improved time to resolve service issues, customer satisfaction and project delivery metrics.*Led technology operations integration of 2 company acquisitions (InetU & Applied Trust) across 8 datacenters and delivery centers.*Responsible for technology product and operations merger for ViaWest & Peak10, involving hundreds of staff and 3 IT services product portfolios that delivered 30% of top line revenue.*Accountable for the development and execution of product managed IT services and security roadmaps, service portfolio performance and annual CAPEX budget of $10mm.*Renovated software licensing process to save $250k in OPEX annually.*Partnered with CISO to create a security ambassador program within the technology delivery organization to de-risk operations and improve security policy compliance.

Denver, Colorado, Us

Accountable for service delivery, product development, capital planning, infrastructure operations and engineering at a high growth cloud services startup.* Responsible for all aspects of 24x7 service delivery for ten US-based cloud sites and partner security services.*Built and pragmatically grew the delivery organization from 4 to 50 staff within revenue, cash and EBITDA objectives.*Managed annual $15mm OPEX & $27mm CAPEX budget.

Wayne, Pa, Us

Led global technology operations center of over 150 staff that provided 24x7 IT services and disaster recovery services utilizing over 20,000 IT assets.* Constructed “Follow the Sun” global service delivery strategy, moved to Pune, India and successfully recruited and activated over 100 engineers within a $3mm budget and 12-month timeline. * Restructured ITIL-based managed services operational processes, KPIs and workflows for a global delivery model.* Accountable for service delivery, satisfaction, improvement and core ITIL operational functions, including incident, change and problem management.

Wayne, Pa, Us

Created and led a team of 50 engineers to supply the highest level of bespoke managed services to the top 5% revenue generating customers in the financial services and retail industries.* Delivered $25mm in annual managed services revenues while refunding less than 1% of revenue in SLA violations.* Built and executed a highly tailored technology service delivery model that integrated the team’s IT operational processes with demanding client IT departments.* Won SunGard Team of the Year twice in its first 3 years.

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IT services provider with 18 data centers providing customized IT managed services and industry recognized superior customer service.* Hired, trained and led a managed services team that supported the company's industry-leading 92% customer satisfaction rating. * Acted as change agent, transitioned managed service delivery from a decentralized to centralized operational model, lowered labor operating costs by 25% and contributed to positive cash flow.* Created, trended and utilized operational KPIs to improve 24x7 service delivery responsiveness and team efficiency.

Us

* Responsible for multihomed internet services at 18 datacenters that provided connectivity to hundreds of mission critical customers, resolved many DDOS and other security incidents, acted as an escalation engineer for dozens of other field engineers.* Designed and rolled out performance & cost-based route selection platform for BGP-based backbone, realizing a return on investment in under one year.

Master Of Science (M.S.), Finance, General

Bachelor Of Science (Bs), Business Administration And Management, General