Rob Duda Email & Phone Number

Novi, MI, US

Northville, MI

• Led sales team of 12 comprised of sales reps, sales engineers, and business development managers with $10M portfolio. Accountable for new business development, cold calling, expansion of existing business, client.
• Lead channel development efforts in emerging west coast market including: market analysis, key client relationships, purchases forecasting, service and delivery.
• Collaborate with multiple sales teams to align workflow and ensure execution according to plan to meet or exceed sales objectives.
• Grew target accounts 6%-10% annually by tailoring technology solutions to enhance customer performance and 40% reduction of development effort.
• Leverage business acumen to communicate with all levels of an organization including technical users, managers and the C-suite the value products and services will bring to an organization.

• Expanded role by executing on a vision that consolidated 80% of customer support actions by managing technicians and support engineers for multiple support levels and returned materials process.
• Lead team of four to achieve >95% satisfaction rating.
• Initiated and authored online support presence through tutorial videos, online product quick start guides, complete feature walk through wiki and FAQ pages.
• Presented “Software Based Testing using CANoe” at the North American Automotive Testing Expo.

Novi, MI

• Hybrid role that included managerial, administrative, and individual contribution.
• Managed inventory, export control, and new product roll out procedures for all products and customers within North America
• Reduced customer support inquires by 20% by creating Installation and functional testing poster for all major products which was shipped with every order in North America.

Master Of Business Administration (M.B.A.)

Bachelor Of Arts (B.A.), Magna Cum Laude, Business Management

Activities and Societies: Phi Kappa Phi - Honor Society