Robert Stanton Email & Phone Number

Kirtland Air Force Base, New Mexico, United States

Installation, configuration, and deconning of switches, routers, and firewalls.Applying knowledge of enterprise system monitoring and management tools (Solar Winds, WireShark, Syslog, etc.) to analyze network activity and problems.Install and maintain internal campus networks, configure remote access connectivity, and architect modern, converged data center networksDevelop, deploy, and maintain Infrastructure as Code (IaC) for deployment and sustainment of the VMware NSX network architecture in the datacenter

▪ Maintained network architectures based on client requirements, ensuring scalability, reliability, and performance▪ Configured & installed network hardware for a prominent National Laboratory▪ Wrote Python automation scripts for network provisioning, updating, and troubleshooting▪ Diagnosed and resolved network issues including connectivity, signal degradation, and service outages

Albuquerque, New Mexico, United States

▪ Diagnose and repair of SD WAN, enterprise networks and associated functions▪ Research, resolve, and respond to inquiries received via web chat, telephone calls, email & ticketing systems ▪ Repair and upkeep of all IT related functions & equipment in an Amazon fulfillment center▪ Interacted with management and vendors to provide technical assistance for continuous improvement▪ Ensured infrastructure networking and computing systems remain operational during production hours.

Albuquerque, New Mexico, United States

Albuquerque, New Mexico, United States

• Provide systems and IT support for corporate office and all other entities• Support for Cisco network hardware as well as end user equipment• Management of Juniper firewalls and Cisco switches• Managed onsite and remote teams of engineers upon ITM promotion• Oversight of team metrics including KPIs, SLAs, and CSAT scores.

Albuquerque, New Mexico, United States

▪ Managed team of 9 technicians responsible for ~1,000 computers, servers, and network infrastructure▪ Maintained the highest SLA percentage and lowest MTTR in the company▪ Was responsible for the hiring, on-boarding, continued education, and performance reviews of the team▪ Maintained the highest SLA percentage and lowest MTTR in the company▪ Developed IT technicians and engineers through coaching and 1:1 sessions to review personal performance▪ Oversight of onsite team metrics including but not limited to CSAT, KPIs, and volumes to ensure SLAs are met and performance targets are met.

Grand Junction, Colorado, United States

• Maintained Exchange, Windows servers and clients• Installed and maintained VMWare, Hyper-V, Active Directory, SAN, and private cloud solutions• Maintained DHCP code Microsoft applications

Albuquerque, New Mexico, United States

• Managed and supervised a team of Desk Leads and Service Desk Agents• Responsible for the hiring, onboarding, and continued education of Service Desk Agents• Served as an internal escalation point for leads and department wide issues• Developed IT Service Desk Agents and Desk Leads through coaching and 1:1 sessions to review personal performance• Served as liaison for clients and service desk for day-to-day operations and subject matter expertise

Albuquerque-Santa Fe Metropolitan Area

Bachelor Of Science - Bs, Information Systems And Cybersecurity

Associate Of Arts - Aa, Political Science

Associate Of Arts - Aa, Pre-Law Studies

Associate Of Arts And Sciences - Aas, Integrated Studies

Associate Of Arts - Aa, Liberal Arts And Sciences/Liberal Studies