Derek Collins Email & Phone Number

Hillsboro, Oregon

Hillsboro, Oregon

Hillsboro, Oregon

Saving lives! One Troubleshooting step at a time...

Lackland Afb, 690Th Iss Joint Base San Antonio, Texas78266

Tech Solutions ContractorProvide design, installation, and configuration, documentation, training (on-the-job), operation, maintenance, and support for 4 major and 3 minor enterprise networks at different classification levels.Install, control and service all network hardware, firmware, software and infrastructures in support of the 690 ISS Enterprise Operation Center (EOC).Employ network management tools to determine the cause of hardware, IOS, software and network problems with recommended solutions.Developing, planning, documenting, identifying requirements for new systems, overseeing installation and operation of network systems and performing studies and analyses.Provide support to maintain Internet Protocol (IP) network using static IP distributionProvide support to install and document network expansion that connect users to structured cabling and backbone resources.Modify switch and router configurations to insure optimum network performance.Configure access control lists to grant/restrict network access to authorized users and processes.Monitors network bandwidth, hardware availability status and software resources.Provides metrics along with recommendations for updates to local area networks infrastructure.Coordinates network outages and provides technical support to local Client Server Administrators (CSA) and help desk technicians.Manages remote access services and revises logical network layouts due to engineering changes and updates.Coordinates with staff agencies and other maintenance activities for restoration of communication systems.Performs scheduled and unscheduled software maintenance on communication systems.

24Th/624Th Oc Kelly Port, Lackland Afb, San Antonio Tx

Support and troubleshoot end users’ computers running Windows operating systems and software. Communicate with Sys Admin and Net Admin personnel and resolve issues between VM environment and network devices/interfaces, and with networked databases. Diagnose and correct problems with PCs, both hardware and software based, to include peripheral devices such as printers, smartcard readers, speakers, monitors, Thin Clients, Zero Clients, EX90 VTC, KVM Switchview SC640, Cisco IP Phone 7945/7975, STE III, Sectera vIPer Phones, and VDI / VGA cabling.

Stuttgart, Germany And Geneva, Switzerland

As Team Lead and equipment custodian: traveled and insured accountabilities for two RRK sets of equipment including COMSEC. Israel, Tel Aviv, Exercise Juniper Cobra 2016.Rapid Response Kit (RRK) Team Chief: provided helpdesk, NIPR, VOIP, and Printer capabilities for 10 customers in support of medical exercise: Ultimate Caduceus 2016, RAF Brize Norton, UK.JBLOX Operator: supported communications included providing printing, VOIP, NIPR, SIPR, VoSIP, and Video telecommunications for Joint Staff in support of Syria Cessation of Hostilities (CoH) General Military Advisory Cell (GMAC)Help desk support: create accounts, maintain customer Outlook Anywhere (OA) and Outlook Web Anywhere (OWA) accounts. Sync phones to accounts including address book.

Stuttgart, Germany

RRK Team Chief providing secure communications in various locations including hotels, in the field, government vehicles, and training exercises. Maintained, monitored, and handled troubleshoot outages for RRKs.Built and maintained Deployable Joint Command and Control (DJC2) infrastructure and communications in support of European Command. DJC2 support consisted of fiber and cat5 capitalize installation, satellite terminal and network equipment setup, and tent building and storage. Supported and maintained four primary networks utilized by DJC2; Secure Internet Protocol Router Network (SIPRNet), Nonsecure Internet Protocol Router Network (NIPRNet), Combined Enterprise Regional Information Exchange System (CENTRIXS), and an open network for Non-Government Organizations (NGO). Operated and maintained copper and fiber-optic modem connectivity.Leader: night Shift Supervisor in support of Austere Challenge 15; led three technicians in support of EUCOM Deployable DJC2. My leadership resulted in zero major communications casualties before, during, and after the exercise, ensuring mission success in support of coalition partners.Instructor: familiarized, trained, and evaluated twelve Joint Service Communicators on the RRK, Initial Entry Package (IEP) and the DJC2, directly impacting the squadron’s continuing support of a four star Combatant Commander.Custodian: responsible for inventory and positive control of $7.4M worth of tactical communications equipment and 22 weapons assigned to personnel at the EUCOM Detachment.Information Assurance (IA) Officer: created accounts, user agreements, Active Directory, site survey for setting up DJC2 Core, conducted schedule destructions, developed architectural drawings for all Tricon and Generator layout of all equipment accounted for in DJC2 Inventory, and Information Assurance Vulnerability Alert (IAVA) patched update on RRK and Joint Tactical Satellite Communications Networks (JBLOX) machines including new images.

Rota, Spain And Stuttgart, Germany

IP Encryption Technician for KG250, KG250x, and Secnet 54 encryptors, including configuration and attaching them to designated networks throughout the theater while complying IA guidelines and rules.As Management Information Systems (MIS) Technician, conducted daily backups and installed new service updates as they became available or were requested from the customers.As Tech Controller; installed and maintained numerous forms of equipment such as Video Telecommunications (VTC) satellite equipment, and network connectivity.Cross trained technician: installed equipment configured Cisco Routers, maintained the servers by doing daily backups and installed new service updates as they became available. Handled daily tech control tasks included installing and maintaining numerous forms of equipment such as Tanberg/VTC and satellite equipment.RRK and Initial Entry Package (IEP) Cisco operator was in charge of equipment accountability and provided complete communications for JTF and JSOTF Headquarters.Part of a 2-man Initial Entry Package (IEP) mission on board USNS Spearhead Joint High Speed Vessel, provided full range maritime communications services such as NIPRNet, SIPRNet, and radio telecommunications.Part of Supreme Allied Commander Europe (SACEUR) communications team supporting four star General at NATO Command SHAPE in Belgium. Improved mission readiness by revising procedures supporting office, home and mobile communications, as well as cross training SACEUR members with JCSE RRKs.Supported Exercise Combined Endevour 14; the largest C4I Command, Control, Communications, Computers, and Intelligence interoperability exercise in the world. Completed the setup of the DJC2 48 hours ahead of schedule and 24 hours ahead of previous years. During the 4 week exercise, supported members from over 40 NATO partnerships and became a crucial link between the UK and US forces by providing expert customer service and infrastructure support.

Djoudi, Africa And Gulf Of Aden

Established secure communications for three different networks in accordance with Navy shipboard policy in support of Africa Command (AFRICOM).Provided complete communications for Joint Task Force (JTF) and Joint Special Operations Task Force (JSOTF) Head Quarters, supported Combatant Commanders for contingencies ranging from major theater wars to humanitarian relief missions, to include Polycom and SOFT phones application, Microsoft Chat, Microsoft programs.Installed, operated and maintained $2M in classified and unclassified data, voice and satellite communications (SATCOM) equipment providing scalable C4I services across the full spectrum of operationsSupported Naval Special Warfare maritime operations onboard the USS Gonzalez and USS Bainbridge in support of AFRICOM/EUCOM/JTFs.Provided over 2,100 hours of secure Video Tele-communications (VTC) services and maintained single-channel radios, SHF satellite terminal, and microwave systems valued at $650K for 20 operators in an elevated combat posture.Set up multiple rooms with network, laptops, phones, printer capabilities including mapping and configuring devices to the network. Installed flat screen 71” TVs and established Video Graphics Array (VGA) connections to customers’ machines with proper configuration.As Communications Security (COMSEC) Officer, transported Controlled Cryptographic Item (CCI) material and equipment on and off military vessels.

Little Creek Norfolk, Va

Watch Operator: provided comprehensive secure computer network security, Navy & USMC, IA, Network status and problem resolution for NMCI (Navy/Marine Cops Intranet).Photographer: collected pictures and ensured the confidentiality of classified material in the process. Command Fitness Leader (CFL) Coordinator: administered the semi-annual Physical Fitness Assessment (PFA), managed command and unit Physical Training (PT) and the Fitness Enhancement Program (FEP).Assistant Communication Officer: assisted with the schedules, setup, and management with CFL, calendar, and ceremonial events. Provided monthly tracking and reporting on training progress and task completions.

Manama, Bahrain, Persian Gulf, And Virginia Beach, Va

Information Assurance (IA) Manager, trained and informed personnel on user agreements policies and the proper procedures for the secure use of all network equipment and information processed, stored, and transmitted. Updated all computers with the correct Information Assurance Vulnerability Alerts (IAVA) policy, ensuring the ship’s components were protected against vulnerabilities, avoiding serious compromises to computer system assets that would potentially degrade mission performance.Symantec Backup Exec Manager: Troubleshot and re-created new backups, managed daily, weekly and monthly checks resulting in 100% inspection satisfaction. Critical Inventory Custodian: during six different PC ship turnovers, superbly managed the critical inventory database, overseeing the exchange of 100+ classified laptops, 180+ handheld Visit Board Search and Seizure radios (VBSS), 15 Intel equipment items (cameras, camcorders, 30 night vision devices Infrared EOTech) with zero discrepancies.LAN Network Administrator in charge of upkeep of Local Area Networks, including all shipboard computers, network printers, and backups on personnel accounts to ensure continuity in the event of network failures.Commercial Broadband Satellite Program (CBSP) Operator: maintained 100% support services, established and maintained SATCOM user connectivity, and ensured crypto was up to date.Host Based Security System (HBSS) Technician: supported ship and mission software applications used within the DoD to monitor, detect and counter attacks against computer networks and systems.Assistant Communications Officer: allowed flawless transmission of hundreds of official messages. Completed all destruction of classified material scheduled on expiration dates, including messages, crypto, key tape, laptops, CDs, hard drives, and tapes.Surveillance Photographer Intel Collector: took photos, enhancing them to identify vessels and personnel in their categories, and used the data in mission related briefs.

Manama, Bahrain

Supervised 35 Technicians in six work centers.Ensured uninterrupted, reliable messaging assistance to four separate commands and 13 tactical Personal Computer Message Terminal (PCMT) customers in support of Operations Enduring Freedom, Iraqi Freedom, and the Global War on Terrorism.Processed over 25,000 DMS, Navy Regional Enterprise Messaging System (NREMS), and PCMT messages monthly, maintaining 100% connectivity.Inventoried over 150 pieces of classified equipment resulting in 100% accountability in preparation for an enhanced compliance validation inspection.

Corry Station In Pensacola, Florida

US Navy Boot Camp.Information System Technician (IT) "A" School computer-based learning system. Information systems technicians design, install, operate, and maintain state-of-the-art information systems. This technology includes local and wide area networks, mainframe, mini and microcomputer systems and associated peripheral devices.