Robert Mcfall Email & Phone Number

Georgetown, Tx

Responsible for the overall planning, organizing, and execution of all IT, telecom and audio/visual functions at all locations. Direct all IT operations to meet customer requirements as well as the support and maintenance of existing applications and development of new technical solutions. Create and implement training programs for staff and resident administrators including classroom instruction, video and documentation. Responsible for configuration and administration of the company website… Show more Responsible for the overall planning, organizing, and execution of all IT, telecom and audio/visual functions at all locations. Direct all IT operations to meet customer requirements as well as the support and maintenance of existing applications and development of new technical solutions. Create and implement training programs for staff and resident administrators including classroom instruction, video and documentation. Responsible for configuration and administration of the company website, and the 150+ microsites that are included. Support 12,000+ resident users and over 250 resident administrators. Lead all web projects including planning, design, and implementation. Manage all user and admin account security. Troubleshoot all software and hardware as needed. Responsible for configuration and support of the online ticketing system for event and membership sales. Responsible for domain and server maintenance. Responsible for integration of the website, Jonas, Chelsea and SABO systems. Responsible for configuration and maintenance of the CA’s mass email communication system. Analyze business needs and create, maintain and all fiscal budgetary requirements. Hire, manage, and evaluate a team of IT technicians on project and daily work basis. Show less

Austin/East Tx

Perform routine to complex IT services dependent on each clients needs. Responsible for service and maintenance of contract and emergency clients as needed. Create and implement business plans including product evaluation, contract bids, backup systems both on and offsite, maintenance agendas, and obsolescence plans. Regularly meet and coordinate status with fellow IT professionals, clients and end users to facilitate the most effective means to suit the need of the contract.

Responsible for service and maintenance of contract and emergency clients as required. Install, configure and maintain , network and standalone systems. Create and implement business plans including job bids, backup systems on and offsite, maintenance agendas, obsolescence plans, etc. Regularly involved in and led total and partial network rebuilds, PC refresh projects, and server replacements. Attend weekly technical meetings to confer with other IT techs on current and upcoming projects… Show more Responsible for service and maintenance of contract and emergency clients as required. Install, configure and maintain , network and standalone systems. Create and implement business plans including job bids, backup systems on and offsite, maintenance agendas, obsolescence plans, etc. Regularly involved in and led total and partial network rebuilds, PC refresh projects, and server replacements. Attend weekly technical meetings to confer with other IT techs on current and upcoming projects, issues and status updates. Perform remote maintenance and troubleshooting via online meeting tools as well as phone and onsite support. Utilize all IT tools available for up to date optimization. Show less

Responsible for statewide email and network system administration, including all Windows 2K3 , Exchange, Blackberry Enterprise, McAfee EPO, and Recovery Servers. Perfofm firewall, IDS and internet site security administration. Generate monthly IT reports. Correspond with help desk and direct support for ticket resolution. Create and maintain all User ID's and security profiles using Active Directory and Group Policy. Provide onsite support for network hardware and software, including PC's… Show more Responsible for statewide email and network system administration, including all Windows 2K3 , Exchange, Blackberry Enterprise, McAfee EPO, and Recovery Servers. Perfofm firewall, IDS and internet site security administration. Generate monthly IT reports. Correspond with help desk and direct support for ticket resolution. Create and maintain all User ID's and security profiles using Active Directory and Group Policy. Provide onsite support for network hardware and software, including PC's, laptops, Compaq and Dell servers, Cisco routers, network switches, cables, and printers. Show less

Audit special projects, security systems and policy and procedures pertaining to IT. Create security procedures and ensure they are enforced throughout the agency. Submit audit plans, work papers, and professional independent opinions of the systems being audited. Confer with executive staff to report findings and suggest possible scenarios and resolutions.

Perform statewide network and email system administration. Configure and maintain firewall and onlline security. Generate weekly and monthly audit reports referring to IT business. Plan, coordinate and manage projects such as email and network consolidation across multiple agencies. Perform server maintenance, including, upgrades, patch implementation and disaster recovery tasks. Correspond with help desk and direct support for problem resolution. Create and administer User ID's and security… Show more Perform statewide network and email system administration. Configure and maintain firewall and onlline security. Generate weekly and monthly audit reports referring to IT business. Plan, coordinate and manage projects such as email and network consolidation across multiple agencies. Perform server maintenance, including, upgrades, patch implementation and disaster recovery tasks. Correspond with help desk and direct support for problem resolution. Create and administer User ID's and security profiles via Active Directory. Provide onsite support for network hardware and software, including PC's, laptops, Compaq servers, Cisco routers, network switches, cables, and printers. Show less

Provide onsite support for network hardware and software, including PC's, laptops, Compaq servers, Cisco routers, network switches, cables, and printers. Conduct projects such as PC replacements, software and hardware upgrades. Test and review software and hardware for implementation throughout the agency. Create and update policies and procedures, for users as well as fellow technicians. Train interns to install and configure computer network hardware and software. Create, test and implement… Show more Provide onsite support for network hardware and software, including PC's, laptops, Compaq servers, Cisco routers, network switches, cables, and printers. Conduct projects such as PC replacements, software and hardware upgrades. Test and review software and hardware for implementation throughout the agency. Create and update policies and procedures, for users as well as fellow technicians. Train interns to install and configure computer network hardware and software. Create, test and implement computer images for statewide distribution. Support network and stand alone PC's with operating systems, including Win9x, Win 2000/NT, and Win XP. Create and administer User ID's and security profiles on the OAG system. Locate and retrieve lost information from backup systems. Show less

Provide onsite support for network hardware and software, including PC's, laptops, Compaq servers, Cisco routers, network switches, cables, and printers. Conduct projects such as PC replacements, software and hardware upgrades. Test and review software and hardware for implementation throughout the agency. Create and update policies and procedures, for users as well as fellow technicians. Train interns to install and configure computer network hardware and software. Create, test and implement… Show more Provide onsite support for network hardware and software, including PC's, laptops, Compaq servers, Cisco routers, network switches, cables, and printers. Conduct projects such as PC replacements, software and hardware upgrades. Test and review software and hardware for implementation throughout the agency. Create and update policies and procedures, for users as well as fellow technicians. Train interns to install and configure computer network hardware and software. Create, test and implement computer images for statewide distribution. Support network and stand alone PC's with operating systems, including Win9x, Win 2000/NT, and Win XP. Create and administer User ID's and security profiles on the OAG system. Locate and retrieve lost information from backup systems. Show less

Perform hardware and software installations. Develop and present training sessions and technical updates for end users and management. Troubleshoot and repair workstations, laptops, and network entities. Support software and hardware packages used throughout the company. Conduct product evaluations for new software and hardware including research and testing to provide recommendations to management for purchasing. Design and administer web pages, using HTML coding and Microsoft FrontPage… Show more Perform hardware and software installations. Develop and present training sessions and technical updates for end users and management. Troubleshoot and repair workstations, laptops, and network entities. Support software and hardware packages used throughout the company. Conduct product evaluations for new software and hardware including research and testing to provide recommendations to management for purchasing. Design and administer web pages, using HTML coding and Microsoft FrontPage. Create and maintain disaster recovery plans, including software backups and hardware protection to ensure minimal downtime. Show less

Associates Degree, Computer Networking

Activities and Societies: Phi Theta Kappa Honor Society

Education record

Education record