Robert Jones Email & Phone Number

Palm Bay, FL, US

Melbourne, Florida Area

• Dynamic technical leader with a proven track record of driving innovation, efficiency, and strategic decision-making across diverse industries.
• Adept at wearing multiple hats, from hands-on development to high-level strategic planning. Engineered a game-changing automation tool, saving $500k annually and earning a U.S. patent.
• Spearheaded the migration and modernization of a legacy application to a cutting-edge AWS-hosted solution.
• Collaborative leader, skilled in mentoring teams, fostering growth, and influencing stakeholders at all levels.
• Strong foundation in computer science and electronic media, with a passion for crafting intuitive, user-centric solutions.
• Seeking opportunities to leverage my expertise in technology, leadership, and creative problem-solving to drive transformative change.

Melbourne, Florida Area

• Provided comprehensive application support to customers, including installations, updates, and issue resolution.
• Conducted thorough functional and regression testing for the company's automated document drafting software, ensuring a high-quality, reliable product.

• Subject Matter Expert/Tools Development Lead
• Invented an application that became a widely used one-stop solution for testers, development and support teams, that has helped to cut costs by $500k per year. One of three submitted patents have been granted, Patent.
• Streamlined and standardized the process of opening a defect in Quality Center saving 167 man-hours per testing team and provided a more professional look to defects opened by our testers.
• Created apps that helped users with little technical knowledge to read from multiple databases and search and retrieve logs from UNIX/LINUX systems without needing to know scripts or use multiple complex tools.
• Developed a reporting app that allowed users to create custom reports for defect management, including calculated fields and combining data pulled from multiple sources to one report. This allowed many teams to go from.
• Served as Application DBA focusing on database design and ongoing support and administration of databases for my team’s desktop and web applications. Requiring skills at writing and debugging complex SQL and SQL.

Abilene, Texas

• Triage Project
• Improved the Triage process from a static "Checklist" to a dynamic and automated excel spreadsheet. Reducing average handling time of defects by 20 minutes per defect saving 160 man-hours per week. The spreadsheet was.
• Often called into meetings to help mediate disputes between developers, testers and support teams and provide a resolution all teams could agree on.
• Used extensive knowledge of a major telcom Ordering System, application databases, transaction XML and UNIX/LINUX system logs to analyze and assign defects to development teams for resolution. Utilized root cause.
• Learned new requirements to give training to our team and provide consultation as needed. Three major releases per year required me to learn what was changed or added to maintain a minimum of 85% accuracy in assigning.
• Regularly placed in smaller specialized teams to tackle a higher than usual defect count or to handle "burndown" of critical defects that would impact the production release date.

Abilene, Texas Area

Teaching students of all ages, including special education, elementary, middle school and high school in various classes including English, Math, Computer Skills, Music, Science and History.

Abilene, Texas Area

Floor Manager and Cameraman for live news shows at 5, 6 and 10.Operated 3 cameras with 10 different positions around the studio, moving cameras during live shots.Worked on a Mac OS X, with Final Cut Pro, Avid Newscutter, Adobe Photoshop or ImageReady and LiveType.­Edited Promotions, Public Service Announcements, Commercials and Daily News Topicals for KRBC.

Abilene, Texas Area

Executed life-saving skills in a high-stress, fast-paced environment with a focus on Customer Service.Created, reviewed and filed confidential patient records and doctor’s orders.