Robert R. Email and Phone Number

Successfully completed short term contract.

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A privately-held internationally franchised company, Express has more than 825 franchise locations in the U.S., Canada, South Africa, Australia, and New Zealand. Express helps people find good jobs and companies find good people, and offers a full range of employment solutions, including evaluation hire, temporary staffing, professional search and human resources for businesses around the globe. Express focuses on a wide range of positions, including professional, industrial and administrative. Our long-term goal is to put a million people to work annually. Our Vision:To help as many people as possible find good jobs by helping as many clients as possible find good people.

Support the Senior General Manager/General Manager in business strategy, customer engagement, operations, people management and merchandising the store. Help develop a plan and translate it into implementation steps then directs the other store leaders and associates to execute the plan. Maximize productivity and profitability with optimal customer shopping experience and satisfaction. Performed daily operations: ensure all stock rooms are cleaned and neat, review/audit/submit payroll, open and close store, ensuring all register and store funds are balanced, acquiring and exceeding store credit card goals, track productivity and create new ways to improve on meeting company goals, providing proper training and understanding of company direction IE. Coaching, feedback and ensuring growth within each staff member. Reacting to sale through of product with replenishment and/or In Season Management, planning ahead by mapping out new flow by utilizing store programs and getting all brand team members ready for overnight/early morning placement. Keeping track of all inbound and transferred out units; utilizing daily reports, calling our warehouse, for filling daily ship from store orders (finding, packaging and sending out).Merchandise: Making sure all product is labeled with appropriate marketing and picture ready also setting daily promotions and making sure mannequins are current and window displays are set per visual program. Ensuring all product is fully represented in size, style and color. Utilize OIS and LRT devices for replenishment and order in store processes. Mention able: Ran store while a new GM was sought out, this location is considered a “Big Box store” (4.5 Million dollar annually). Increase in; UPT 2.0 to 3.0, Conversion 26.50% to 30.00%, AVT 27.60 to 38.00, Traffic increase by 13% and an increase in positive customer surveys and Gap Cards.

IZOD Brand • Increased sales from $800,000 to $1.5 million.• Increasing conversion by 18%, units per transaction by 29%, and our average sale has increased by 28%• Being able to read department reports and understanding how much penetration our store in specific gained against our district, region, and chain. As well as using these reports for replenishment and knowledge of what exactly we are selling.• Shipping and receiving various types of merchandise on a daily basis. Along with keeping track of inbound and transfer reports and communicating any concerns with corporate to reduce shrinkage.• Have knowledge of all operating expenses and reduce unnecessary cost.• Keeping track of inventory and reaching shrink goals by developing new and effective plans of action with all staff members aware of our current shrink and plans to reach our goals.• Performing multiple store inspections quarterly, monthly, weekly, daily. I.e. Hazard surveys, alarm tests, traffic counter test, refund logs, California surveys, and daily audits.• Providing clear and effective communication not only with management but all staff members on what is needed for success. Developing programs and strategies to improve on whatever we are lacking in as a team. Creating a sense of accountability throughout my staff, helped in the development process to building a strong team. Having yearly reviews and keeping performance logs also provided a great way to acknowledge and recognize outstanding performances from associates. • Make store based decisions on providing a great shopping experience for our customers and to have all staff members understand that our customers are number one and come before all tasks given. This method of thinking has increased our customer surveys at an average score of 99% great service and likely to return. I also have been able to develop programs to increase our customer reward sign up rates by 5%.

Calvin Klein Brand • Increased sales in the accessories department with visual presentation and replenishment. Being knowledgeable of product quality and inventory. • Increased sales in the men’s suit/dress shirt department with knowledge on types of fits, fabrics, and cuts. • Increasing outstanding sales in the men’s underwear/sleepwear department with knowledge of multiple types of fits and fabrics ranging from cotton, modal, polyester, rayon, and blends of either two or all. • Creating an increase in traffic and sales by visual presentation on key seasonal merchandise, using store based decisions on what items to call out when key items are sold through. • As a sales lead I tracked our daily, weekly, monthly goals in sales, conversion, units per transaction, and foot traffic. Other tasks included where to help train and develop associates with the P.O.S. program, to have a minimum of three verifications per shift to decrease shrinkage, to implement the hourly sales goals and keep everyone on staff knowledgeable of our current conversion rate and our overall goal.

Check products for quality and identify damaged or expired goods.Set oven temperatures and place items into hot ovens for baking.Combine measured ingredients in bowls of mixing, blending, or cooking machinery.Place dough in pans, molds, or on sheets and bake in production ovens.Set time and speed controls for mixing machines, blending machines, or steam kettles so that ingredients will be mixed or cooked according to instructions.Check the quality of raw materials to ensure that standards and specifications are met.Check equipment to ensure that it meets health and safety regulations and perform maintenance or cleaning, as necessary.Order or receive supplies or equipment.Prepare or maintain inventory or production records.