TECHNICAL ACCOUNT MANAGER / CUSTOMER SUCCESS MANAGER / CLIENT ADVOCACYRespected and accomplished high-impact Information Technology Professional, demonstrating solid account management experience with an emphasis on client advocacy. Recognized excellence in supporting high-value, high-touch, multiple billion-dollar financial accounts across the United States and abroad. Proven leadership in supporting a wide spectrum of areas within client account management including application releases and software development life cycle (SDLC) controls, Change Management, and Incident Management. Solid track record of building and maintaining strong customer relationships while applying critical thinking to internal processes allowing for successful integration of products and services. Respected contributor with exceptional communication skills, recognized as a visionary in being proactive, while taking on new assignments and responsibilities. Consistently pursuing and driving best practices while consistently ensuring pursuit of excellence in deliverables and support initiatives, to include ensuring service level agreements (SLAs).AREAS OF EXPERTISECustomer Retention | Change Management | Process Improvement | Application SDLC & Release ControlSystem Integration | Incident Management | Troubleshooting | Program / Project ManagementQuality & Process Optimization | Risk Management & Mitigation | Strategic Planning & ImplementationService Level Agreement (SLA) Management | Technical Account Management | Account Support & Enablement