Robert J W. Email and Phone Number

- Acted as a facilitative leader role with a team of emergency responding volunteers to assist local emergency services to enable members in the community to recover from various types of disaster- Promoted the disaster cycle of preparedness, response and recovery in providing workshops, public displays, and attending community events as spokesperson for Red Cross expertise- Worked to enhance Disaster Management programming to diverse communities including special programming directed to assist marginalized populations.- Assisted Greater Hamilton Municipalities with preparing for, responding to and recovery from emergencies by participating on Exercise Design, Emergency Preparedness, and meeting the needs of public. - Developed capacities of human/material resources and response tools (volunteers recruitment, partnership building, community agencies liaising, shelter surveys and supplier agreements)- Managed local response volunteers on a daily basis in a professional and available manner- Served as operational lead for the municipal level response as needed.- Maintained logistical readiness of local inventory of disaster response materials in accordance with strict standards including response vehicles, deploy-able resources including Cots, Blankets, Emergency Ready Kits, etc.- Maintained plans for the implementation of the disaster preparedness, readiness metrics in my Geographical area of collaboration- Participated in local planning, exercises and training, including exercises called by local partners- Updated and Maintained Emergency Response Plan, Business Continuity Plan on Annual Basis- Created Mutual Assistance Plan between regional teams to support PDA / ERT Level Responses

- Provided 24/7 emergency response support to public displaced due to Man-made and Natural Disasters- Acted as emergency response team lead / coordinator for small- medium municipal responses in a calm, controlled manner- Maintained scheduling, staff rosters and personnel management of small-medium disasters

- Conducted training for 15-30 university students in Leadership training seminar series over 8 week periods in tracked pre/post evaluated cohorts- Helped train new facilitators for Foundations in Leadership program - Prepared material packages for 15-30Students including handouts, slide decks, and lesson plans and marking of assignments

- Provided daily and extended hours of operation (evenings and weekends) for the Off-Campus Living & Neighbourhood Relations office- Assisted students to conduct housing searches in an informed manner and thereby find suitable accommodations off-campus- Assisted off-campus students to resolve landlord/tenant, housemate/housemate and neighbour/neighbour disputes- Conducted outreach community relations to proactively address student and public engagement in student integration in new communities - Assisted in the development of programs and opportunities that focus on community spirit and civic-engagement for students living off-campus (i.e. great neighbour programs, welcome back initiatives, community garage sale, etc.)- Assisted with development of web-based and multimedia educational resources for on/off-campus students- Developed office materials for the Off-Campus Living & Neighbourhood Relations office- Assisted in the development of monthly newsletters for Brock students living off-campus for distribution during throughout the year- Assisted in development of "awareness" programs relating to off-campus student issues for use throughout the year.- Conducted Survey research relating to off-campus student housing and development of educational and promotional tools.- Maintained general operations of the Off-Campus Living & Neighbourhood Relations office (maintain OCL database and posting information to OCL website and listing boards)- Maintained direct communication and correspondence with landlords, local residents and students with respect to off-campus student life- Conducted weekly Off-Campus Living and Neighbourhood Relations staff meetings with staff teams and volunteers

- Shared responsibility for the promotion of Fire Safety Web Campaign for college / university youth aged 17-26 with assistance sponsorship of Kidde, Brock University, Niagara College, Niagara Regional Fire Chiefs Association and the Ontario Municipal Fire Prevention Officers Association.

Responsibilities included: Operated as Team Member / Leader of a Customer Support Liaison Team. Served as a Mentor to Junior employees to improve Business Practices / Manage Client portfolios / Promote exceptional HP products, services, and business practices to Fortune 500 Clientele of HP (US Army -- Disney -- McDonalds). Communication of new business growth opportunities to sales management group, quickly developed rapport and suggested optimal Client solutions. Use of IT scheduling / order processing / digital contract monitoring software to increase orders for HP products and services.

To apply, explain and enforce parking by-laws, codes and ordinances related to parking enforcement; exercise judgment within established guidelines and supervisory direction; analyze situations and determine appropriate course of action; prepare clear and concise corres-pondence; establish and maintain effective working relationships with staff, public; communicate effectively both orally and in writing; prepare and maintain clear, concise and accurate documentation; use of AIMS Ticket Management System; Office Collection of parking fines; processing parking pass requests; security at gated parking kiosks.