Robert Karns Email & Phone Number

Augusta, Me

• Perform a full range of system administration functions in order to control systems and attain maximum utilization and efficiency.• Provide full user support for agency's standard application software in order to meet user/agency needs.• Conduct training in order to develop agency personnel skills in the operations and capabilities of applications and systems.• Implement system security measures such as backups, access control, system accounting, and disaster recovery in order to maintain system integrity and availability.• Determine how to attach devices to the LAN; configure devices to use the LAN for applications; and maintain LAN documentation in order to establish and maintain agency LAN's.• Install and configure internal hardware components such as memory, disk, and tape drives in multi-user, PC's/servers in order to maintain or enhance system operation and capabilities.• Research, recommend, install, and test hardware, software, and network configurations for PC's and/or servers in order to provide an information system which effectively meets agency needs.• Perform troubleshooting and fault isolation on PC's, servers, LAN's, or related system components in simple configurations in order to maintain system availability.• Test and evaluate software and hardware products in order to determine applicability and value to agency operations

Augusta, Me

• Run batch printing jobs and manage printer. Stock printer with paper and call support when needed. Use internet based software tracking system for trouble tickets. • Prepare boxes with banner pages taped to the box top. Use of Microsoft software to send email and word documents. Marks reports according to the alphabetized Daily Report. Delivers printed reports and distributes into mailboxes.• Monitors state network and state applications for completion and errors. Reports errors according to SOP’s. • Acts as an extension to the Service Desk taking after hour’s calls to assist with troubles. • Enters all calls into a log book and into an internet based tracking system for trouble tickets. • Discriminates between critical and non-critical jobs, and makes contact with programmers as necessary. • Browse pending, ongoing, and completed RFC’s, in order to keep a general knowledge of changes occurring, or that have been completed.

Team leader for a 3 person help desk project, responsible for a three part support service. A) Technical support for vendors and employees using SAP's Supplier Relationship Manager bidding portal, B) Vendor payment research, C) Internal employee SAP support for purchasing processes.

Oakland, Me

• Responsible for answering billing and account questions• Responsible for new account setup previous account renewal• Responsible for tier I and II support for phone, smartphone, and internet enabled devices

Augusta, Me

• Responsible for handling orders for products offered• Responsible for beginning and ending customer subscription

Augusta, Maine Area

• Responsible for primary sales and service for Blackberry and Windows Mobile Smartphones.• Primary contact for a number of business accounts.• Responsible for testing new equipment / technology as it is released for sales and support purposes.• Responsible for warranty repairs and issuing loaner phones.

Topsham, Me

• Handled primary repair and sales for consumer based computer systems.• Assisted with business class programming, sales, and installation services.• Handled research on vendor supplies for new technology and reliability of said technology.• Handled general customer service and storefront sales.

Cambridge, Ma

• Handled installation of desktop PC and printers.• Handled troubleshooting and repair as requested through helpdesk.• Handled testing software / technology as updated for support purposes.• Handled general PC and printer maintenance.

Braintree, Ma

• Handled building and installation of desktop PC and printers based on end user needs.• Handled troubleshooting and repair as requested through helpdesk.• Handled moving equipment from central IT office to each end user location.• Handled general PC and printer maintenance.

Chelsea, Ma

• Handled documentation and troubleshooting of COBOL based order processing systems.• Handled troubleshooting and repair as requested through helpdesk.

Burlington, Ma

• Handled testing of forms automation software in preparation for release.• Responsible for testing functionality of software and providing developers with documentation of findings.

Bachelor Of Science (B.S.), Cyber Security

Prepare for career opportunities or advanced education in the cybersecurity field including positions in security analysis, information.

Associate Of Science (A.S.), Applied Electronics And Computer Technology (Aect), 3.16 Gpa

Activities and Societies: Dean's List Graduated with honors, provided help for students with in class projects, assisted in microprocessor.

Bachelor Of Business Administration (B.B.A.), Information Technology