Global translation company with cutting edge AI/machine translation engines.Key Accomplishments:* Improve release velocity by 50% starting with a 127-ticket release focusing on the Adobe AEM adaptor migration from SOAP to REST API.* Collaborated with QA in India with daily meetings to resolve queries.* Created a master document for product team testing which compiled key information.* Increase sales reach by 20% with our brand-new Adobe Workfront Integration.* Product lead giving demos and meeting with prospects to determine their needs.* Drive functional requirements, including the first integration to support quote requests.* Reduce client requests for support by 30% through updating and simplifying help documentation.* Work closely with Tech Docs team on new interactive support portal for internal and client use.

Commercial spot distribution and online ad serving platform, production services and talent payment with more than 800 employees located in New York, Chicago, Los Angeles, Toronto and seven other locations serving top advertising agencies and all major distribution destinations including Internet.Key Accomplishments:• Create and manage the Integrations product roadmap and feature request backlog.• Assess customer needs, workflows, and integration requests.• Document business requirements, processes, and solutions in an Agile environment.• Provision test accounts in development environment; work with customers and their third party providers to perform QA testing prior to launch.• Expert on Public API with focus on media asset management, rights, and talent payment workflows; make recommendations based on customer needs and partnerships.• Recommend data and taxonomy organization and cleanup strategies to ensure data integrity.• Report directly to the Chief Operating Officer; work closely with executives, business owners, product owners, developers, and marketing, support, and sales staff to provide World Class service and support.• Communicate effectively with technical and non-technical teams; partner with digital ad serving team to provide APIs methods for creating and managing media plans.• Manage the Talent Partners migration off of the Mediaocean mainframe, including transferal of 700 accounts with more than $100 million in transactions.

A comprehensive, university-based center that focuses on educational research, policy and practice, serving more than 5,000 classroom staff impacting 125,000 students, as well as 2,800 parents and 61 agencies, schools and school districts; 16-member Executive Council and 132 staff members.Key Accomplishments:• Wrote annual report and press releases.• Used in-depth understanding of organization’s services and research programs to serve as expert copyeditor.• Led development of powerful vision statement for the Center, which was subsequently adapted for use in all communications.

Leading tax preparation software and small business products development company offering top brands such as TurboTax, Quicken and QuickBooks; approximately 7,700 employees.Key Accomplishments:• Managed development of TurboTax for eBay sellers and TurboTax ExpensePro.• Leveraged usability testing to significantly improve the workflow of TurboTax for Small Business.• Conducted research with customers to gather requirements; recorded and analyzed customer workflows.• Conducted customer research to gather requirements; recorded and analyzed customer workflows.

Network of eBay specialists selling on consignment for their clients across the United States.Key Accomplishments:• Defined feature sets and wrote product requirement documents for eBay listing tool.• Created clear, concise flows geared for non-technical users.• Prepared website for final release; documented all concepts, processes, and tools.

Provider of online business management tools and services to eBay sellers.Key Accomplishments:• Led development team on Andale Checkout, including integrations with PayPal and UPS.• Managed onsite product team in Bangalore, India to create the Andale Smart Gallery.• Worked closely with Lead Engineers to maximize data available through the eBay API.• Gathered requirements and feedback to support new product launches and key product iterations and enhancements.

Pioneer in Internet digital software delivery, including consumer, business and government sites.Key Accomplishments:• Managed a Production Team of 6 including two producers, a user interface designer, a graphic designer, web developer, and writer.• Redesigned the government web site to provide broader access to government purchasing agents, resulting in 100% increase in monthly revenue.

Global payments technology company that enables consumers, businesses, financial institutions and governments to use digital currency instead of cash and checks. Key Accomplishments:• Led a Content Management Team.• Worked closely with internal clients, project managers, and outside creative agencies.• Managed Visa Japan and Visa Mexico site launches; Project lead for NFL Hall of Fame, Triple Crown, World Cup, and Olympic Games launches.

National non-profit association with 105 regional offices.Key Accomplishments:• Managed initial web and AOL site launches.• Negotiated contract with web development agency to include generous pro bono allowance.

Global philanthropic foundation supporting work that expands opportunity and strengthens resilience to social, economic, health and environmental challenges.Key Accomplishments:• Assessed organizational needs and identified cost benefits in building online presence.• Developed strategy and prototype; coordinated production of initial website.