Robert Faulkner

Robert Faulkner Email and Phone Number

District Service Manager - Buick & GMC at General Motors @ General Motors
detroit, michigan, united states
Robert Faulkner's Location
Greater Minneapolis-St. Paul Area, United States
Robert Faulkner's Contact Details

Robert Faulkner work email

Robert Faulkner personal email

About Robert Faulkner

Thirty years of repairing cars and working with the people who own them have led to my current position. Parts sales and account development is the most recent extension of my professional growth. My passion for everything automotive allows me to relate and communicate with all levels of individuals in the automotive industry. My technical background gives me the ability to educate consumers, technicians, parts professionals, and business owners on both product and process driving mutual growth. “There is hardly anything in the world that someone cannot make a little worse and sell a little cheaper, and the people who consider price alone are that person’s lawful prey. It’s unwise to pay too much, but it’s worse to pay too little. When you pay too much, you lose a little money — that is all. When you pay too little, you sometimes lose everything, because the thing you bought was incapable of doing the thing it was bought to do. The common law of business balance prohibits paying a little and getting a lot — it can’t be done. If you deal with the lowest bidder, it is well to add something for the risk you run, and if you do that you will have enough to pay for something better.”John Ruskin

Robert Faulkner's Current Company Details
General Motors

General Motors

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District Service Manager - Buick & GMC at General Motors
detroit, michigan, united states
Website:
gm.com
Employees:
117126
Robert Faulkner Work Experience Details
  • General Motors
    District Service Manager - Buick Gmc
    General Motors Dec 2021 - Present
    Minneapolis, Minnesota (Mn, Sd, Nd, Wi)
  • General Motors
    Market Area Manager-Acdelco
    General Motors Apr 2019 - Nov 2021
    Minneapolis, Minnesota (Mn, Nd, Sd, Wi, Ia)
    Responsible for over $60 million dollars of ACDelco distributor business. Achieved double digit YOY growth within the market. Initiated sales promotions that grew ACDelco and GM Genuine Parts penetration in the ND, SD, MN, West Central IA, and North West WI market. Managed a sales team of three Field Manager Aftermarket and a Product Specialist in support of Direct Account operations. Mentored direct reports to improve performance and facilitate professional growth. Forecast sales performance and create robust business plans to support market growth and corporate initiatives. Nurture and improve Direct Account relationships. Responsible for servicing the largest ACDelco Direct Account headquarter location supporting their growth at both a market and a national level.
  • General Motors
    Field Warranty Manager
    General Motors Aug 2018 - Apr 2019
    Ohio
    Work with dealer partners to reduce warranty cost through process monitoring and compliance coaching. Support aftersales field team as a subject matter expert in Service Policy and Procedures. Actively promote field action compliance, notification, and completion. Negotiate policy compliant service agent warranty settlements. Promote consistent customer service experiences during warranty dispute resolutions. Conduct Service Agent Self Review process repair order reviews for policy and procedure compliance. Present warranty boot camp training sessions. Area of responsibility Ohio.
  • General Motors
    Market Area Product Specialist, Customer Care And Aftersales
    General Motors May 2016 - Aug 2018
    Minneapolis, Minnesota (Mn, Nd, Sd, Wi, Ia)
    Supporting the sale and product performance of ACDelco and Genuine General Motors parts with distributors, dealers, fleets and independent installers throughout Minnesota, North & South Dakota, Iowa, and Wisconsin. Reducing warranty costs through technical education of distributors and installers. Monitoring and auditing the warranty reimbursement process. Working with customers and supply chain to address logistic issues. Operating as a field liaison with engineering when product reliability concerns are reported.
  • Faulkner Autocare Llc
    Technician Owner
    Faulkner Autocare Llc Mar 2014 - Dec 2016
    Kettering, Ohio
    Owned and operated independent, full service, four bay auto repair facility. After purchasing a distressed operation, the Faulkner Autocare team focused on customer satisfaction to double sales while achieving and maintaining industry preferred service/parts mix and margins. Organized and implemented marketing campaign that resulted in #1 local organic SEO listing. Managed staff of five in shop employees. Responsible for HR, financial, payroll and reporting to state and federal standards. Provided extraordinary customer service facilitating rapid growth and consumer awareness. Supported local college apprentice program. Grew strategic business partnerships within the automotive industry and local business community.
  • Raytheon Professional Services
    Maintenance & Repair Product Specialist: Acdelco Account Representative
    Raytheon Professional Services Mar 2012 - May 2014
    Ohio, Kentucky, Indiana, Illinois
    Conduct very successful technician training in the Ohio, Indiana, Kentucky, Michigan, and Illinois markets. Responsible for training groups of 100 automotive service professionals at regional training events. Train technicians in the most current automotive systems operation, diagnosis and repair techniques. Educate auto parts professionals in product features and benefits. Responsible for conducting job site training as well as formal instructor led seminars. Continuously updating training modules to ensure the information delivered is current and relevant.Work with independent aftermarket installers and wholesale distributors to resolve automotive parts issues in the field. Support product teams by investigating defect claims, collecting data, and conducting customer follow-up after analysis.Conduct warranty audits at the wholesale distributor level. Assist distributor with automated warranty system and return parts disposition.
  • Raytheon Professional Services
    District Sales And Service Manager: Acdelco Account Representative
    Raytheon Professional Services Dec 2009 - Sep 2012
    Dayton & Toledo Ohio Area
    Worked with independent repair facilities, new car dealers, and wholesale distributors to achieve regional and national ACDelco sales goals. Managed installer TSS/PSC/KFLT accounts in the Dayton - Toledo Ohio District. Provide technical support to independent service facilities and consumers on ACDelco product and installation issued to ensure customer satisfaction. Operated as Maintenance and Repair Specialist for Ohio, Southern and Central Indiana and Southern and Central Illinois. Conduct warranty repair parts audits at wholesale distributor level. Assist distributors with transition to the Global Warranty Management automated warranty system. Delivered automotive aftermarket seminars and training to regional and national audiences.
  • Miami-Jacobs Career College
    Adjunct Automotive Instructor
    Miami-Jacobs Career College Jan 2011 - Feb 2012
    Deliver instructor-led automotive technical training to meet NATEF college level program standards. Utilized multiple sources, materials, and techniques to increase class effectiveness and quality. Provided student course guidance and career counseling. Developed course curriculum to meet college's academic goals. Recorded and reported various academic progress data sets.
  • Saturn Of Dayton
    Automotive Technician / Shop Foreman
    Saturn Of Dayton Sep 1996 - Dec 2009
    Shop foreman and working technician that managed second shift operations. Supervised seven technicians in daily shop activities. Responsible for ensuring customer satisfaction by maintaining the highest levels of accuracy in repairs. Diagnosed and repaired bumper to bumper automotive systems. Conducted, with customer , test drives and addressed customer satisfaction concerns throughout the service operation. Performed Service Advisor and Parts Operations positions when needed. Conducted new owner clinics and trained new technicians to dealer operation standards. Mentor for GM ASEP Program. ASE Master Automobile Technician w/L1.
  • Performance Clinic
    Engine Technician
    Performance Clinic Nov 1995 - Jun 1996
    Assemble and install foreign and domestic remanufactured engines. Made precision measurements and adjustments to ensure proper engine performance. Made custom and performance upgrades to various motor vehicle platforms. Provided at track support for company racing team and customer racing programs.
  • Bob Ross Auto
    Automotive Technician
    Bob Ross Auto May 1994 - Jun 1996
    GM ASEP Apprentice and Automotive Technician. Performed all facets of vehicle maintenance and repair. Utilized the most current computer and diagnostic equipment to effectively and efficiently repair vehicles. Passed Ohio/ EPA Emission Diagnostic and Testing requirements for automotive technicians. ASE certified mechanic. Graduate GM ASEP with honors.
  • U. S. Army
    Shop Foreman, Squad Leader, Light Wheeled Vehicle Mechanic, 63Bh8
    U. S. Army Oct 1990 - Jul 1994
    Trained and supervised seven to ten person team on small unit tactics and managed unit motor pool repair activities. Maintained records and parts inventory for 40 vehicles. Primary position as Light Wheel Vehicle Mechanic repairing gasoline and diesel vehicles, generators, and pumping equipment. Army Commendation Medal and Army Achievement Medal recipient.

Robert Faulkner Skills

Automotive Customer Satisfaction Vehicles Customer Service Automobile Automotive Repair Automotive Aftermarket Team Building Parts Management Training Sales Management Sales Customer Retention Leadership Public Speaking Account Management Warranty Team Leadership Retail Microsoft Office Continuous Improvement Technical Training Powerpoint Microsoft Excel Microsoft Word Customer Relations Supervisory Skills Research Teamwork Problem Solving Electricians Leadership Development Automotive Parts Excel Word Electrical Mentoring

Robert Faulkner Education Details

Frequently Asked Questions about Robert Faulkner

What company does Robert Faulkner work for?

Robert Faulkner works for General Motors

What is Robert Faulkner's role at the current company?

Robert Faulkner's current role is District Service Manager - Buick & GMC at General Motors.

What is Robert Faulkner's email address?

Robert Faulkner's email address is mr****@****hoo.com

What schools did Robert Faulkner attend?

Robert Faulkner attended Western Governors University, Western Governors University, Sinclair Community College, Xenia High School.

What are some of Robert Faulkner's interests?

Robert Faulkner has interest in Bracket And Nostalgia Drag Racing.

What skills is Robert Faulkner known for?

Robert Faulkner has skills like Automotive, Customer Satisfaction, Vehicles, Customer Service, Automobile, Automotive Repair, Automotive Aftermarket, Team Building, Parts, Management, Training, Sales Management.

Who are Robert Faulkner's colleagues?

Robert Faulkner's colleagues are Reggie Hill, Joshua Gherghel, Jaclyn Sells, Catherine Mcneill, James Rick, Jane Glover, Jamey Hackel.

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