Robert Kupper Email & Phone Number

Raleigh, NC, US

Greenville, NC, US

Conduct information security assessments of new technologies at ECU to ensure data protection, access controls and compliance with standards like ISO27001, HIPAA, PCI, and NIST 800-53. Enhancing ECU's public-facing infrastructure security by closing gaps from Rapid7 and other vulnerability reports Collaborate with faculty and staff to implement security.

UNC-CHAPEL HILL- CYBERSECURITYStudent, 2023-2024*6-month intensive study of cybersecurity and supporting IT concepts.*CompTIA-Security+ Certification Prep*Network Protocols/Security*Web Vulnerabilities*Cryptography*GRC *Digital Forensics*Linux/Windows Admin*Archiving and Data Logging*SIEMs*Cloud Security *Penetration Testing*Projects: -Securing Cloud.

Took some time for family and travel.

Charlotte, North Carolina, US

San Francisco, California, US

• Developed a risk-based monitoring program (metrics, thresholds, and reporting) of the dealers with whom Wells Fargo chooses to do business in response to a regulatory deficiency in partnership with Operational Risk.
• Provided insights and direction to Funding and Underwriting Management teams to understand how to improve throughput and handoff turn times.
• Drove reporting efforts to close existing MRA and other regulatory-related issues, including Credit Bureau Reporting, Dealer Oversight, Adverse Action, TILA validation, Operational Risk, and Fraud.
• Automated ETL, SAS production, and error-checking routines using CRON and Bash scripting.

Atlanta, GA, US

BT/IT in DCG at Lenovo is a great team and working on the Microsoft Dynamics integration for their support teams was a great experience.

Raleigh, NC, US

• Served in hybrid role Risk Reporting Analyst responsible for preparation of consumer portfolio performance, operational, compliance and ad hoc reporting/analysis requests and Risk Data Infrastructure Analyst.
• Improved daily delivery of key data processing and report production time by 20% and accuracy by 7%
• Systematized and enhanced monthly and quarterly consumer portfolio reporting saving 3 FTE days monthly
• Refined self-serve capabilities of internal partners reducing a bottleneck for simple questions and increasing team efficiency by 6%
• Corrected issues in compliance reporting resulting in 21% fewer missed compliance issues
• Delivered analytical insights into mortgage lending guidelines resulting in an increase in the approval rate of 8%

Raleigh, NC, US

• Collaborated with vendors to tailor offerings to bank’s needs reducing processing time by two weeks in and saving 75% in monthly spend
• Delivered analysis of mortgage origination findings that lead to an overhaul in the mortgage lending process decreasing material compliance and lending findings by 60%
• Developed and deployed process automation tools for Quality Control, Underwriting, Operations and Customer Contact Centers giving rise to a 30% increase in efficiency and received the Lightbulb award for business.
• Led project to understand and record the state of mortgage trailing documents and origination packages with the end result of increasing the Eligibility Factor and the available credit on pledged FHLB collateral by 15%
• Received Annual Silver Award for Excellence as leader of a transition team to insource the mortgage origination process

Raleigh, NC, US

• Implemented procedures and processes for FNMA, FHLMC and Self Help Credit union servicing portfolios into compliance with the investor standards avoiding potentially millions in potential recourse payments
• Developed and deployed standardized decision engines to the team increasing productivity by 45%

US

• Innovated contact management resulting in an increase in closed workouts by 35%
• Led team which raised $4,000 for Neighborworks, the company sponsored charity

• Managed telemarketing unit to insure quality and productivity
• Developed and maintained productive business relationships vendors, business partners, and staff
• Communicated effectively with all involved in the lending process, advising and guiding clients for best possible outcomes

Graduate Certificate, Cybersecurity

Ba, Finance