Robert Lau Email & Phone Number

Honolulu, Hi, Us

Honolulu, Hawaii, United States

Experienced Technical Support Specialist with a track record of excellence in providing comprehensive solutions and outstanding customer service. • Adept at handling a high volume of tech support calls, consistently delivering prompt and effective resolutions.• Received 250+ positive ratings within a 2-year period, reflecting a strong commitment to customer satisfaction. • Proficient in applying MLS Rules to significantly reduce infractions by over 50%. • Skilled in creating and managing the MLS training schedule, conducting webinars, and facilitating orientation sessions for new members. • Conducts thorough system testing before release into the live environment. Offers mentorship and guidance to fellow Tech Support personnel. • Creates informative articles and engaging training videos to enhance user experience and system proficiency. Committed to delivering exceptional support, fostering positive relationships, and contributing to organizational success.

Honolulu, Hawaii, United States

Manages the open communications between all 6,600 members of the Honolulu Board of Realtors and HiCentralMLS as well as implements a real estate tools and products education plan used to teach each member • Produced and edited over 35 YouTube videos within the last year which acquired more than 10,000 views collectively• Designed the brand “Matrix Minute,” revolving around 2-minute computer tips and tricks, featured at 9 monthly regional meetings and regularly attended by over 700 members.• Authored computer knowledge-based articles spotlighted in weekly industry newsletters• Organized and managed HiCentralMLS booth at bi-annual Realtor Trade Show • Keynote Speaker at various meetings attended by 200+ Real Estate Agents• Oversaw neighborhood delineation and researched major factors affecting market value and property demand

Honolulu, Hawaii, United States

Responsible for computer technical support for all Board members, training Realtors in computer operations, and all the new program testing and launching• Founded and established the Tech Support/Training department that supports over 6,000 members• Trained over 10,000 Realtors using my self-designed program training curriculum for more than 20 years• Worked as Tier 3 technician in supporting customers’ and co-workers’ complex Tier 1 and Tier 2 issues using product designs as well as assisted the software product vendor to a speedy resolution • Compiled year-end training reports and module statistics

Honolulu, Hawaii, United States

In charge of processing daily sales reports and maintaining point-of-sale systems company-wide• Implemented store wide bar-coding system for each of the 5 store departments• Reduced the daily data analysis reports processing time down by 3 hours

Honolulu, Hawaii, United States

Oversees the computer maintenance and troubleshooting of over 80+ commercial accounts (airlines, banks, real estate offices, federal government, travel agencies, universities, and over 20+ military sites)• Installed and maintained the largest university library computer system in the State of Hawaii