Robert Labedzki Email & Phone Number

United States

St. Petersburg, Florida, Us

White glove support to over 7.5K+ Financial Advisors, branches worldwide.• Microsoft MDM Azure/Intune cloud service security, management, and support.• Citrix (Director), VMware (vSphere) support and config on persistent and non-persistent devices.• SCCM client management, support and configuration.• Remote assistance on Microsoft client critical business and financial services applications.• Microsoft Windows OS 10 install, upgrade, troubleshoot and config.• Networking/PC hardware & Software Config, troubleshoot and management.• Security, Safeguarding of client's data

Chicago, Il, Us

Responsible for the provisioning and support for over 15,000 mobile devices in Illinois, Texas, New Mexico, Oklahoma and Montana.Manage Mobile Workforce software/hardware by configuring, installing, monitoring and maintaining their products.Support include:-Blackberry Enterprise Servers (BES), Microsoft Servers.-Good Technology (MDM), GFE, Good Control, BoxTone, etc.-Administrator on RSA SecureID client , WEBEX, Cisco Jabber, Aerial, Office 365, Zenprise, VDI-Lead support on (BYOD) Androids, IPhones, Blackberries, IPads, iMac, Tablets, Laptops, etc.-Microsoft Windows (7/8/10), Office365, Outlook, Apple IOS, Lotus Notes, etc.-Desktop Support to IT staff on mobile, wireless, connectivity issues.-Executive Support on 24/7 issues, with laptops, Apple, hotspots, RSA, VDI and HCSC applications.Experienced in Microsoft (AD), Microsoft Windows 7/8/10, Microsoft Windows Server 2008, Cloud Azure, Office 365, Lotus Outlook, Notes, SQL, Cybersecurity, SharePoint, etc.Responsible for a specialized Tech Bar providing direct support to client on PC/Mobile devices.Support to Executive HCSC staff (white glove) on complex IT applications and device issues.for Executives, Care coordinators, IT teams and regular clients.Document solutions to problems and developing end-user guidelines and provide on-site training to users and first and second level of support.Participate in testing/evaluation of new desktop,packages, mobile apps and implements prototypes.Actively support HCSC's ability to provide high quality service levels to our members bymaintaining mobile technologies and delivering innovative technology solutions and support for our internal HCSC communities.

Chicago, Il, Us

• Generate and maintain user accounts and groups in the Bank Network Domains.• Implementing the latest security updates to ensure the safety of the Bank Network.• Network and Desktop support for Bank employees. Windows 2000 to Windows XP.

Led Installation and troubleshooting of internet wireless network, routers, access points.Led IT Help desk support for PC and Network clients in Windows NT/XP with Novell network.Led and Analyzed and support mission critical applications within the company.

Bachelor’S Degree, Computer Information Systems And Managment

Computer And Information Sciences And Support Services