Circle Twice is a Bellevue, WA based full-service IT Managed Service Provider (MSP), offering technology services to a wide range of clients from small startups to enterprise organizations.Circle Twice offers many IT services including Managed and Co-Managed IT Support, Help Desk, Back-Up & Disaster Recovery, Cloud & Print Services, Network Management, Security & Compliance and more. Drawing on years of experience, the Circle Twice team serves as an extension of your own without the high-costs associated with permanently employing skilled technology professionals.Our clients choose us for technical expertise and stay with us for superior customer service.We work daily with standards such as PCI compliance and can help steer your organization within the parameters and regulations it needs to adhere to. We work with industry leading technology partners that have passed our detailed and experienced vetting process. We deliver integrated, strategic IT solutions and tackle the complex challenges of modern IT.Trust Circle Twice for your IT and focus on what you know best – running and growing your business.

Car Toys is the largest independent retailer of mobile entertainment and wireless phones in the nation and Wireless Advocates, LLC is the exclusive third-party provider of wireless related products and services for Costco, Staples, and select Army & Air Force Exchange Service (AAFES) base locations.Vice President and E-Commerce General Manager responsible for the Enterprise Information Technology organization & online commerce team for a 1200+ retail location consumer and mobile electronics retailer and wholesaler.Responsibilities include full leadership for all technology functions: retail technology and point-of-sale (POS), ERP, ecommerce, helpdesk, business intelligence, emerging platforms, software engineering, voice and data services, PMO, information security, finance, infrastructure, supply-chain and HRIT. GM of E-Commerce duties include full P&L and leadership responsibility for broad online commerce activities: multi-channel e-commerce, customer service call center, b2b/b2c, SEO/SEM, strategic digital partnerships and digital business development.

Strategic, financial and operational responsibility for the global technology support of Starbucks’ 170,000 employees.•Created and led the program and project management office responsible for leading the design of a $30M business process outsourcing (BPO) transition for operational services covering a multitude of HR capabilities including workforce administration, payroll, and employee and manager self-service programs.•Initiated and delivered an automated hiring and employee training process for all Starbucks locations to an online, zero-paper system resulting in an annual hourly employee turnover reduction of 10%•Led the development and implementation of global systems architectures, complex cross-functional program and project management practices, portfolio management, operations (security, business intelligence, recruiting and staffing), and strategic technology leadership resulting in the introduction of 5 global systems in under two years.•Architected a departmental reorganization in response to company leadership change (CEO) to support change in strategic direction while exceeding operational service levels across all existing business systems and processes.•Designed, led, and managed the due diligence processes with large, global teams to evaluate potential benefits, risks and mitigation plans for program implementations; led a team responsible for conducting detailed business case analysis including market and company analysis, strategic fit, value proposition and financial and economic modeling supporting the assessment and valuation of potential opportunities. •Developed department-wide vendor management program tied to large scale technology procurement and implementation. Drove vendor selection, vendor negotiations, contracting, and implementation of multiple SaaS and packaged software solutions resulting in an average departmental contract savings of approximately 15% on existing, renegotiated agreements.

Built and led a team designing, developing and supporting all online services for Starbucks and more than 16,000 stores in 44 countries, servicing over 30 million customers per week. •P&L accountability for enterprise-wide online services including Starbucks.com and all international multi-lingual web properties, internal employee portals, mobile applications, kiosks, and business-to-business sites.•Set the standard for online card innovation by developing and deploying the industry’s first major stored value card online (the Starbucks Card) with over $1 billion in redemptions (all channels) and an annual retail sales increase of ~3%. •Drove the technical design and development for store-based kiosks supporting Starbucks Cards, digital music, and Starbucks branded content. Kiosk success drove the partnership with Apple iTunes for online music offerings in over 8,000 Starbucks locations in North America.•Designed and drove the conversion for over 16,000 store lease agreements and all supporting documentation from paper files to being accessible and searchable online enabling a physical store opening pipeline of up to eight stores/day, 365 days/year.•Led the creation of a vendor management program for Starbucks strategic technology vendors. Program responsibilities included multi-year strategic planning, goal and priority setting, reduced annual license and support expense by over 20%. •Presented at a diverse range of industry conferences including Consumer Website Globalization, and Gartner’s Global Portals and Collaboration conference; facilitated multiple technology vertical discussion groups (attended by Best Buy, Staples, Applebee’s, etc.) which led to the creation of retail focused user-groups for West coast retailers.

Managed an IT solution team responsible for the design and delivery of our customer-facing web properties including Starbucks.com, Hearmusic.com, and Starbucks entertainment.•Facilitated a complete redesign and technology refresh of the Starbucks.com web site responsible for project management, development, QA/Test, design, and site production on a new technology platform•Drove the creation of the Starbucks entertainment web properties and life-style brand sites (music, wine, food and furniture) including all online store/ecommerce functionality

Delivered the requirements analysis and development of an enterprise financial reporting system providing tools to support the analysis of Microsoft company financials.

Led the development and training of a shrink-wrapped customer relationship management (CRM) application for a small, privately held start-up. Company was purchased by Symantec resulting in a closure of the Bellevue, WA offices.

Designed and developed the first offline claim reporting system for auto claim adjusters working remotely. Reduced claim data entry error by over 30%.