Robert Luman Email & Phone Number

Boston, Massachusetts, United States

Lead UI developer for iService and related applicationsProvide research-tier technical support for InterSystems TrakCareAccomplishments:- Completed major UI re-writes from AngularJS into Angular (NGRX-enabled) of iService and one other internal system- Created multiple AI-enabled (non-cloud/within network) features and services for iService and other internal systems, one of which provides support staff with a list of top tickets related to the current ticket for faster access of information pertaining to the issue at hand.

Tucson, Arizona Area

Responsibilities include:- Assist Laboratory Support teams by responding to referrals on client issues that require deeper research- Documentation and correction of software defects in Laboratory code base- Assist product development teams when needed

Tucson, Arizona Area

Member of the Applications Support Team for Sunquest Information Systems, specializing in a broad spectrum of Sunquest Laboratory issues including Crisis, Device, Systems, Application, and Database issues.

Greater Milwaukee Area

Provide consultation to ACL Laboratories for Sunquest Laboratory system and workflow optimization, as well as advise for upcoming projects including a Sunquest Laboratory application upgrade and Sunquest Specimen Management Routing and Tracking (SMART) implementation.

Tucson, Arizona Area

Lead technical support resource for the Sunquest Laboratory product and all related applications.- Responsible for developing and facilitating training on Laboratory and related fields of expertise as well as mentoring other specialists working with Lab. - Assist with updating Sunquest knowledge base with new articles available for client training and support. - Ensure Support readiness for all new versions of Laboratory and related Sunquest products.- Technical resource for more difficult Laboratory client issues- Member of the Client Experience Support Leadership team

Tucson, Arizona Area

Member of the Applications Support Team for Sunquest Information Systems, specializing in a broad spectrum of Sunquest Laboratory issues including Crisis, Device, Systems, Application, and Database issues. Also work with the Sunquest AdHoc Report Writer, utilizing SAP Crystal Reports and Business Objects Business Intelligence.

Tucson, Arizona Area

Responsible for installing and upgrading operating systems, databases, and applications for Sunquest Laboratory related systems.

Remote From Katy, Tx.

Third shift (overnight) client support for issues with many of the Sunquest applications. Specialties include Sunquest Lab, SMART, and Blood Bank applications, as well as Systems, Devices, and Crisis type issues.

Tucson, Arizona Area

Tier 1 support resolving basic Laboratory system and device issues.

Help students with technical issues in the library as well as assist Library IT projects when needed.

Setup and maintain Student Center technical equipment for scheduled events in the Student Center

Took weekly inventory of all food and supply stock, input inventory data into computer database.

Bs, Computer Science

Activities and Societies: Kappa Kappa Psi (VP of Membership), Lumberjack Marching Band (Squad leader)Major in Computer Science Minor.

High School

Activities and Societies: Northbrook High School Marching Band: Trumpet Section Leader and Loading Crew Captain, National Honors Society.