Robert Lyall Email & Phone Number

Austin, Texas, United States

Austin, Texas Area

Austin, Texas Area

• Supervisor for a Game Support team of 50 members, to ensure the team meet productivity goals, maximise customer satisfaction and maintain employee engagement.
• Communication with and deploy client goals.
• Coach and manage team members for continuous improvement.

Austin, Texas Area

• Provide world class customer service experience for players of a MMORPG and action-adventure video games.
• Assisted customers with all game play, technical and accounts based inquiries.
• Monitored and issued DMCA/take-down notices for NDA infringements.

Austin, Texas

• Combining passion and profession by sharing gaming experiences with the community.
• Developed a 2D Adventure RPG, using the Unity game engine.
• Created an html based missile defense style game using Brackets Phaser and Java.

Derby, United Kingdom

• Acted in the capacity of Producer, Project Manager, Software Programmer, Rotordynamic & Stress Analyst, I had the opportunity to make an impact within several roles:
• Developed technical guides/documentation and established business intranet standards for knowledge database, allowing MECL’s and ECL’s to utilize templates to capture knowledge/information.
• Collaborated with Manufacturing and Engineering Commodity Leads (MECL’s/ECL’s) globally to improve feedback and implementation process from desktop app developers to support.
• Project Manager for Intensive Design and Make project, managing a team of 4 graduates to develop E-Thrust Fan demonstrator model, which led to the facilitation of the final model and project concept technologies for.
• Utilized MS Project to map out various internal deadlines, as well as using DRED to map out stakeholders, risks & failures, and possible solutions.
• Collaborated with suppliers to create the Augmented Reality and full 3D CAD geometry for manufacture.

Derby, United Kingdom

• Researched and collaborated with the Imperial College on vibration in fan blades, utilizing unintuitive input decks and unfamiliar terminology to conduct analysis of fan blade.
• Developed visual basic code/macros and User Guide to support business management reporting, which manipulated extensive data sets into graphical breakdown of work within the company by project and sector.
• Managed and conducted user acceptance testing (UAT) during development of the Visual Basic Macro, alongside the User Guide creation.