Robert Mackay Email & Phone Number

Puerto Rico

Puerto Rico

• Customer focused Software-as-a-Service (SaaS) company providing Cloud based services to the HOA (Home Owner Association), Condominium, Co-op, Marina, and Commercial complex/building market.
• Launched company from ground zero with business plan creation, entry into an international entrepreneur competition, and being selected as a winner out of almost 300 entries. Our awarded prize package included $15k in.
• Serving as chief architect on database design and service functionality. Enterprise scale architecture and agile methodologies have resulted in extremely fast delivery times of new/upgraded capabilities with a near.
• Have already evolved the service into the most capable platform in its market segment.

Carolina, Puerto Rico

"Masters of Quality and Efficiency™" - Asphalt industry innovator - integrating the latest technologies, automation, and services to enable our clients to produce more efficiently, maximize revenues, and reach into new markets.

San Juan, Puerto Rico

• The leader in the Caribbean Heavy Highway industry. The first to bring to this region the latest in pioneering technologies for asphalt production and paving including Warm Mix, Recycled Asphalt (RAP), Full Depth.
• Replaced the aging infrastructure with a gigabit network, new switches, routers, firewalls, and servers.
• Migrated the unreliable in-house Exchange to the cloud with Exchange Office 365 and the deployment of Office 2013 and Lync to desktops and mobile devices.
• Negotiated an E3 level O365 agreement with Microsoft saving the company over $75k from the standard rates.
• Planned and executed the due diligence process for the selection of a new ERP solution to replace the existing 15 year old system.
• Successfully implemented a new ERP including the migration of over 10 years of data while adding new real-time integration capabilities with existing line of business systems for Scales, Timekeeping, Sales, Sonar.

San Juan, PR

• Brought in to re-establish market leadership, raise morale, identify missing talents, re-organize the existing team, improve legacy software quality, and lay the foundation for a next-generation platform of products.
• In just 12 months, halted a 2 year trend of falling unit sales through well planned marketing campaigns including customer feedback round tables, conventions, event sponsorships, radio, print, telephone, email, and web.
• Negotiated a 5 year exclusive contract with H&R Block, worth over $500k in revenues. Subsequently negotiated an exclusive contract with a government program to promote the accounting practice in PR, worth over $150k.
• Eliminated piracy of the company's products, estimated to be upwards of 25% of sales, by architecting and implementing an online based license key system.
• Through strategic customer communications, was able to increase customer adoption of web based support by 277%, improving satisfaction & reducing telephone support.
• Dropped customer reported defects by 50% by retooling the QA group through the implementation of testing matrices, release procedures, training, and more effective use of existing issue tracking and testing software.

Dallas, TX

• Hired initially as a consultant to help design and architect an enterprise level telecom billing & CRM solution, using a Software as a Service model. Increases in scope and successful execution, led to multiple.
• Searched for and hired a team (devs, DBAs, QA Engrs, BAs, Tech Writers, & Cust Reps) to build an enterprise Telecom Billing & CRM online service which has earned industry recognition.
• Brought service to a better than 99.9% uptime by establishing real-time systems and data monitoring. Data monitoring looked for unusual trends to spot potential problems early.
• Designed and implemented a service ordering module with built-in, real-time, nationwide, bonding with AT&T and Verizon, bringing the order to completion cycle from upwards of 30 days to just 5 minutes.
• Worked with clients to drive and develop a rules-based automated Collections/Customer Treatment module with the ability to detect the need for & process up to 25k outbound customer emails, IVR calls, printed letters.

Dallas, TX

Dallas, TX

Dallas, TX

• Founded this internationally recognized pioneer in the promotion of Flight Simulation to improve pilot skills, airport familiarity, aircraft behavior, training, & education. Member and market services included the.
• In the 1st two years of operations, marketed to and brought on as clients the likes of Microsoft, the FAA, Flight Safety, AOPA, the US Navy, SimuFlite, and other industry leaders.
• Pushed the adoption and use of an internally designed, dynamic, data-driven website serving flight simulation users, vendors, the FAA, and related media – growing it to serve an average of 15,000 visitors per day.
• Worked with ABC’s 20/20 TV news program to recreate aviation accidents used in the show.

Garland, TX

• Hired to simplify and automate where possible, an intensely manual and detailed, annual 5-year budgeting process.
• Resulting client/server solution reduced the time required to solicit, obtain, process, and review data from over 60 days to just under 3 weeks.
• Expanded project to include analysis of forecasted budgets to compute overhead and labor rates by grade for use in local and international government contract proposals.

Dallas, TX

• Hired to help the contracts department streamline future proposal efforts.
• Introduced proposal templates based on project analysis models for overhead, G&A, cost of money factors, and effort based standards. The templates reduced typical proposal preparation time from 3 weeks to 1 week while.

Grand Prairie, TX

• Hired to assist in the Cost Analysis and planning functions.
• Developed a Cost Analysis Model which resulted in a 50% reduction of analysis time required. Quickly adopted by all departments to help find ways to reduce cost and reduce the monthly performance reporting efforts.

Mba, Business Management

Activities and Societies: Phi Beta Kappa, Capstone Project Leader

Bs, Engineering Management

Activities and Societies: Kappa Alpha

Hs