Robert Maclean Email & Phone Number

Squamish, Bc, Ca

Squamish, Bc, Ca

Whistler, British Columbia, Canada

As the Member Success Lead, I create the strategic vision for the Member Success function and develop effective systems to build a world class member experience. I develop high performing teams that are mission oriented and are fired up every day to make a positive impact on the members we work with.

As a Team Lead I manage a team of 12 Portfolio Associates and the experience of over 1800 clients. My first priority is the responsibility for the qualitative and quantitative performance of the team to create the best client experiences. I am accountable for driving forward the strategy, goals, and operational key results through strategy planning, performance management, and creating a high-performing and engaged culture. Through my work with each team member, I directly support their personal and professional goals and create individual growth plans to achieve maximum potential for each member. Outside of my team, I work cross-functionally with other departments to drive forward operations-wide projects and initiatives. I regularly take on projects that involve aligning stakeholders, managing timelines, requesting feedback, and providing a final product to impact our priorities and our mission positively.

While managing a portfolio of 70 businesses to complete their bookkeeping, I played a key role in assisting team strategy, goal management, and development of peers. As a Lead Associate, I was regularly holding development sessions with other Accounting Associates, providing training structures, and driving initiatives on behalf of the team. I was accountable to driving the performance of the team and I would regularly provide performance updates and positive/constructive feedback where applicable.

Vancouver, Canada Area

Managed a portfolio of 70 different businesses, completing bookkeeping and working with business owners to provide financial insights. The main aspects of this role involved communicating with clients both via written messages/emails, and over the phone as well as using bank statements and financial documents to complete bookkeeping and prepare financial reports.

Managed the Club 500 season ticket holder lounge leading a team of 10 members. Provided exceptional hospitality and customer service to regular clientele and supported a high energy environment for Live Ice Hockey/Concerts. Managed service training for staff members and inventory levels for all front of house items.

Coal Harbour, Vancouver

Senior Manager at the Flagship location for Cactus Club Cafe. Located in Coal Harbour, Vancouver, my main responsibilities include training and developing a staff of over 200. Operational tasks include running day-to-day operations, maintaining profit targets, and driving sales through networking and creating systems to improve all aspects of the business.

Toronto, Ontario, Canada

King Taps, a Cactus Club Cafe concept, opened July 2017 in Toronto's financial district. As the Senior Day Manager, I hold many accountabilities across the restaurant which include:- Controlling financial budgets and maintaining labour targets.- Coordinating all Repair & Maintenance for the restaurant.- Managing a staff of over 200 people.- Creating business and sales through networking with contacts in Toronto's financial district.

Toronto, Canada Area

Kelowna Yacht Club

Sales Associate for CPS cold calling for 8-10 hours per day to offer home maintenance services. Main learned skills were sales skills, time management, customer service skills, and team work.

London, United Kingdom

Intern at Newman Martin and Buchan LLP.- Assisted in the mediating between Energy Clients and Underwriters.

Gtm Leadership Accelerator, Business

Service Hub Software Certification

Bachelor Of Business Management - Bmt, Finance, General

Activities and Societies: Director of Events - Management Student Association

B1, Spanish Language And Literature

A-Levels, Economics, Mathematics, Physics, Spanish

Common Entrance