Robert Enger Email & Phone Number

Prepared analyses and formulated recommendations on a range of topics. • Contributed to assessment of network infrastructure for a municipal electric power company. • Developed requirements for hand-off of installation projects to Operations for a large MSO. • Evaluated business plan of an Asian ISP wishing to join two undersea cable partnerships. • Assessed sizing and resilience of International IP connections for a large Australian telco. • Contributed to operational readiness review of a large African telco’s FTTB project.

Member of solutions-engineering and professional services teams. Analyzing customer requirements and existing environment to design optimal solutions. Project manager for SETA subcontract on Air Force TSAT program. Supervised teams providing ICD and simulation services that were well received by the Air Force customer. Pre-sales engineering for ALU Enterprise Products, researching technical details to close new sales and maintain customer loyalty.

London, United Kingdom

Supervised network design and operations staff at Narrowstep, an Internet streaming-video service acquired by Granahan. Assisted with definition of service offerings. Evaluated technology options and specific hardware. Researched and evaluated transit providers, collocation facilities, disk storage systems, network hardware. Selected products and services that improved customer experience and bottom-line.Diagnosed performance issues using application and synthetic load-generation tools; observed traffic flow using WireShark, TCPdump. Forced vendors to repair/enhance services, improving customer experience.Analyzed protected-power systems at Equinix SV4. Took note of similarities to equipment at 365 Main which had suffered major failure. Specified novel A-B redundant power configuration at SV4 that reduced the risk that Narrowstep equipment would be disabled; enhancing customer satisfaction with the service.

Princeton, Nj

Performed technical due diligence research for investment activities. Inspected tech facilities, interviewed staff.Authored review documents and presented briefings regarding the technical details of investments under consideration. Company avoided investing in untenable endeavors, preserving funds for gainful use.

Mclean, Va

Systems engineer, supported contracts, both domestic and internationally. Contributed to multiple proposals. World Trade Center Rebuild Master Security Plan – Researched and prepared recommendations for communications facilities for emergency response and security systems, protecting future tenants. NYC MTA Proposal – Researched and specified ISP access solution that ensured connectivity even during periods of anticipated network overload, to ensure EOC was functional during times of crisis. Identified then novel SAASM/RAIM GPS as desired time reference for NTP, protecting EOC from outage. Researched network options for Mobile Command Vehicle. (No requirements supplied by MTA.) Lowered potential cost by suggesting a solution patterned after a TV remote truck.At Coalition Provisional Authority’s Communications Support Office in Baghdad, Iraq, provided technical guidance to the SAIC and sub-contractor engineering staff. Performed direct engineering work as needed to augment the capabilities and availability of the engineering team. Authored a targeted voice/data design tutorial for the IT department of the Field Hospital in the Green Zone (to assist them in their interaction with their commercial networking contractors). Received a letter of appreciation for this work.Stabilized Internet service to the SAIC compound, Annex-K. Inspected earth station. Repaired installation deficiencies and re-aligned dish. Worked with Loral to increase TX power in both directions. Achieved a 6.5 db increase in Eb/N0.Analyzed the HVAC capacity required for the computer room in the new Signal Annex facility. Found that initial cooling capacity provided by KBR should be quadrupled in order to meet anticipated load.

Merrifield, Va

Erols was acquired by RCN. Joined the R&D team at RCN, a Cable Overbuilder and CLEC. Proposed, designed and managed a comprehensive review of the entire RCN Network (voice, video and data). Findings noted deficiencies and recommended corrective actions, leading to improvements in customer experience and satisfaction with service.Provided guidance to MegaCable (largest cable operator in Mexico) on international connectivity and use of Content Distribution Networks (CDNs). Advised RCN's Video Product Group on evaluation of video on demand (VOD) servers with regard to disk storage, OS and security issues. Provided technology analysis of potential investment opportunities and new lines of business. Uncovered a fraudulent offering prior to company investment, protecting company from financial loss. Investigated high rate of modem failures due to lightning. Uncovered improper craft practices by RCN and other utilities. Coordinated with modem manufacturer and protective-semiconductor manufacturers. Modem vendor proposed a redesign of their product to protect against common-mode surge events. Project manager for a BPON Fibert To The Home (FTTH) technology trial. Numerous FTTH equipment suppliers shaped their designs based on feedback provided to them. Member of the RCN delegation to Vulcan Ventures resulting in Paul Allen's $1.65B investment in RCN. Analyzed real world throughput provided to data customers. Found fault in an upstream provider's backbone, need for re-design of the LAN/MAN in some RCN markets; enabling the roll-out of MegaModem; evaluated IOPS performance of Sun SBUS SCSI using a solid state disk (SSD) as the target, results shared with Sun Marketing motivating change from SBUS to PCI, designed Sun HW configurations for optimal support of applications, tuned Solaris, reducing hardware costs. Customized ping program to detect packet-reordering. Ran IPERF throughput to GigE server at Pittsburgh Super Computer Center.

Merrifield, Va

Recruited competent technical staff when company benefits were limited and against significant industry competition. Managed the technical staff during a period of customer growth from 60,000 to approximately 300,000. Directed the program to migrate server infrastructure to a commercial operating system and to more reliable hardware. Instituted a program to utilize enhanced security access controls for performing remote maintenance, including the use of the leading-edge technology of the time: Secure-ID, SSH and TACACS. Shaped Erol's Internet into an attractive acquisition. Major contributor to Erol's Internet investor relations documents; a private placement prospectus provided to potential investors, resulting in purchase of company by RCN. Key employee in Erol’s S1 filing.

Tested router hardware at Scot Bradner's lab.Operated an Mbone tunnel router.Operated highest-influence Usenet transit serverInstalled network connections at SuperComputer trade showParticipated at IETF.Installed GPS receiver and NTP server.Built large Usenet reader complex for AOL's GNN service.

Gaithersburg, Md And Chantilly, Va

Focused on the emerging Internet. Brought new approaches to network designs for military projects. System manager for engineering project computers. Designed and operated voice and data networks.Network architect on a number of successful proposals including the Joint Staff Automation for the Nineties (JSAN) project, a secure computer automation system for the Joint Chiefs of Staff; proposed layered, multi-redundant LAN technology that acknowledged specific limitations of the pentagon building architecture. Coordinated the installation of the ARPAnet gateway. Achieved distinction as the most rapid installation and turn-up of an ARPAnet connection. Net 192.5.220.0 Autonomous System (AS) 113.Recipient of three Contel Key Club awards, Contel's key-employee recognition program.

Vienna, Va

Engineer/Supervisor of Telecommunications for Linkabit Eastern Operations, a government engineering contractor with strong hardware capabilities; the founders of Linkabit went on to form QualComm. Designed and tested embedded system microprocessor firmware written in PLM-86. Responsible for operation of computer center, data circuits, phone system.Designed the firmware for a tightly coupled, multi-microprocessor real-time system, RASTU (a satellite cross-link simulator). Debugged code with in-circuit emulators, performance was measured by oscilloscope trace timing. Developed a direct, automatic (supervised) PBX interface to Dr. David Mills' Internet voice equipment (CODEC from MIT Lincoln Labs), an early experimental VoIP system. Installed WWVB receiver equipment to serve as Stratum-1 reference for Dr. Mill's NTP server.

Columbia, Md

Supported the operational test and evaluation of the FAA's HF emergency communications system.Supported FAA Headquarters Engineering in the evaluation of various voice switching system upgrades.Provided technical input and participated in development of the system design for the FAA's Radio Switching and Control Equipment specifications.

Master Of Science (Ms), Electrical And Electronics Engineering

Bachelor Of Science (Bs), Electrical And Electronics Engineering

Activities and Societies: Upgraded sound system for on-campus alternative movie theater, Company Cinematheque. Prepared test equipment.