• CUSTOMER SERVICE: I enjoyed cold calling. Planning meetings with new customers is one of my strong points. Strengthening customer service and maintaining a great rapport. I had a vast area to cover in South Africa, so travelling was a part of my lifestyle. • SALES: Business to business was my role. Certain areas had been neglected and run down, rebuilding and achieving new targets.• TRAINING: My communication had advanced as I constantly demonstrated selling skills, educating my… Show more • CUSTOMER SERVICE: I enjoyed cold calling. Planning meetings with new customers is one of my strong points. Strengthening customer service and maintaining a great rapport. I had a vast area to cover in South Africa, so travelling was a part of my lifestyle. • SALES: Business to business was my role. Certain areas had been neglected and run down, rebuilding and achieving new targets.• TRAINING: My communication had advanced as I constantly demonstrated selling skills, educating my clients on products. Expanding their product knowledge, so they could increase their confidence in retailing to the customer. • BUSINESS PLANNING: I am numbers person. A business is nothing without keeping a constant finger on the pulse. Turnover and expenses are important. My passion was assisting clients where additions, changes can be made and where the company could save.• MARKETING: Being creative, constantly reinventing ideas and sharing with the clients of what the market is doing. What to implement into the salons to attract clientele. • ACCOUNTS: Dealt with credits and debits. Clients eased into prolonging payment and I have put a stop to it as cash flow becomes an issue. • DELIVERIES: We had options of the way the parcels were delivered. We made certain when the sales had been placed, that parcel is paid for, before sending out with a courier. Show less

• CUSTOMER SERVICE: Answered 70 – 130 incoming calls on a daily bases in a busy fast-paced centre. Responded to general banking customer inquiries request; resolved issues efficiently and professionally with all types of clients. Providing exceptional customer service.• ACCOUNTS: Assisting clients with card and account issues. Provided effective and timely money transfer according to compliance and fraud office.• LEADERSHIP: 15 – 20 call agents had to be trained and monitored. Feedback… Show more • CUSTOMER SERVICE: Answered 70 – 130 incoming calls on a daily bases in a busy fast-paced centre. Responded to general banking customer inquiries request; resolved issues efficiently and professionally with all types of clients. Providing exceptional customer service.• ACCOUNTS: Assisting clients with card and account issues. Provided effective and timely money transfer according to compliance and fraud office.• LEADERSHIP: 15 – 20 call agents had to be trained and monitored. Feedback was provided and any issues were reported back to management. I had to maintain my agents to best banking practice. • SYSTEM SUPPORT: Working on different types of banking software with security measures and information had to be secure. Standard Microsoft software Word, Excel and PowerPoint is nature to me.ACHIEVEMENTS: Began as a temporary call center agent and through time achieving a position to one of twenty call center Supervisors. Show less

Working as a Carpenter and general residential renovations with the experience gained. I developed practical skills in flooring, bedroom and kitchen installation. I operated various machinery such as circular saws, mitre-saws, jig saws, routers, planers and other tools.

Working as a subcontracted Solar Geyser Installer. I marketed and installed low pressure solar geyser systems. During this time, I developed skills in marketing, sales, as well as practical skills including the installation of these systems.

During my employment at Advanced Electrical Services I gained great knowledge and expertise in commercial rewiring of homes, flats, ensuring that safety and compliance was met during these installations. I have developed understanding in the interpretation of drawings and adhering to architectural layouts, as well as the use of cables and switchboards. • INSTALLATIONS - Installing light fixtures, power and fire alarms, cable trays, CCTV and wiring. I enjoyed fault finding as it was… Show more During my employment at Advanced Electrical Services I gained great knowledge and expertise in commercial rewiring of homes, flats, ensuring that safety and compliance was met during these installations. I have developed understanding in the interpretation of drawings and adhering to architectural layouts, as well as the use of cables and switchboards. • INSTALLATIONS - Installing light fixtures, power and fire alarms, cable trays, CCTV and wiring. I enjoyed fault finding as it was technically challenging. • HEALTH AND SAFETY: I had to adhere and further understand working at height, and health and safety protocol on-site.• CAPABILITIES: I operated various tools such as drills, jack hammers, grinders and chasers, and was able to demonstrate skills, knowledge and understanding of meter reading. Show less

• EXPERIENCE: An opportunity as an apprentice in plumbing and electrical in order to experience both trades. • SKILLS: Obtained knowledge in bathroom, solar geyser installation, pool pumps and basic electrical commercial installations. Understanding types of plumbing and electrical material and fittings. • CAPABILITIES: I have developed practical experience of the use of burners, cutters, PVC and copper benders, along with the use of electrical and other common hand-held tools.