Robert Christopherson Email & Phone Number

Boise, Idaho, United States

Perkins Coie has allowed to spread my wings and show what I'm capable of. My primary role as a Service Desk agent is engaging as expected and I've also been given the privilege to assist other teams in knowledge base management, phishing investigations, DMS administration, asset management and more. This role has allowed me to dig deeper and gain more mid-level expertise with standard tools and services. Active Directory, iManage, Ivanti, and Okta to name a few.Working this role allows me to focus more on "How does this work and why did it fail" rather than a simple "This is how to fix it and move on" mentality. I'm consistently learning something intriguing each week and finding new ways to add value to the organization as a whole. I have developed working relationships with T2 and T3 agents and engineers in order to bridge the gap between teams in terms of information communication, teamwork and collaboration in general.

Garden City, Idaho, United States

This role allowed me to easily gain experience otherwise more difficult to acquire from conventional means. As WashWorx LLC is a very small company, this allowed me to gain hands on experience with cloud collaboration solutions, asset management, MDM, basic security implementations and get a feel for working with management to accomplish organizational needs. I was the only IT personnel within WashWorx and that meant I did not have any level 2 techs, engineers or IT management to fall back on. All issues had to be resolved by me no matter the difficulty. The responsibility was on me 100% to ensure systems remained running an operational and as a result I learned how to become incredibly resourceful and utilize all available avenues for solutions.

Meridian, Idaho, United States

This entry level leap into tech from my previous career in construction was the most exhilarating career choice I ever made. I was able to gain exposure into how one of the largest networks in the United States operates and learn fundamentals from some of the best mentors.Although this role is primarily help desk based I was exposed to fundamental security practices and was able to develop good habits early on. I learned how to conduct myself in a new industry and start to strategically place myself for continued success.

Boise, Idaho, United States