Robert Mcknight Email & Phone Number

United States

233 Broadway, Suite 2120, New York, NY 10297

Greater New York City Area

• Tracked and responded to all support request using Zendesk, and using an Outlook support email address, phone.
• Performed daily maintenance, periodic preventive maintenance and implemented new technologies to prevent the severity and length of network outages, and to provide technology support for the Edwin Gould Foundation.
• Created all new employee accounts and equipment setups which include laptop, VOIP desk phone, access to department drives, SharePoint Intranet Web Site.
• Maintained Windows Server 2008-2012 Active Directory administration tasks, such as adding new user accords, creating OU and setting permission, groups and membership.
• Licensed new employee email accounts using Microsoft Azure Office 365 AD.
• Logged support issues and contributed to Zendesk public Knowledge Base Article.

Greater New York City Area

• Maintained and updated IT inventory records.
• Interacted with vendor support desk to resolve issues relating to their products.
• Installed and configured local and network printers and peripherals.
• Established all client accounts in the Active Directory.
• Troubleshoot all hardware, software and network issues.
• Provided help desk support for all departments and provided direct service for local and remote staff on IT related issues.

Greater New York City Area

• Provided 2nd and 3rd level technical support by phone and hands-on assistance to resolve internal and external issues.
• Organized and processed procurement procedures in the acquisition of computer hardware and software.
• Trained end users on basic usage of software, VoIP phones, desktops/laptops, and e-mail system, department network drives.