Robert Milton Email and Phone Number

IT Engineer (Network Team)

Manage backup, security and user help desk systems for 13 officesManage and configure servers, network computers, routers, phone systems, firewalls, VPNs, and software packages including SQL 2008 & SQL 2012.Stay abreast of advances in technology.Maintain Microsoft and Adobe LicensingProvide users with technical support for computer problems.Provide tier 2+ support and troubleshooting for techs.Identify, procure, and install/configure necessary equipment and software.Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.Plan, coordinate, and implement network security measures to protect data, software, and hardware.Recommend and implement changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.Technologies include Hyper-V & Hyper-V Server 2016. Windows Server 2000 – 2016 R2, Exchange 2010/2013/365, Active Directory, Group Policy, Meraki MX Devices, Meraki Cloud, SPLUNK, Cisco Routers, Cisco ASA, VPN, Solarwinds Orion & NPM, DHCP servers, DNS servers, Email SMTP, Synology, NAS, SAN, Cisco Unified Communications, Avaya phone system, HP Aruba Switches, VLANs, 802.1x, Ubiquiti Unifi Network equipment.

Technical support of Volvo Truck dealers on the Dealer Communications intranet site, and applications. Support & configuration of proprietary laptop diagnostics tool, VCADS Pro.Travel and training of users/staff across the USA & in Mexico on configuration & repair of the VCADS Pro Laptops.