Robert Mckenzie - Pmp (He/Him) Email & Phone Number

Raleigh-Durham, North Carolina Area

• Established and documented a Global Quality Management System that complies with ISO 9001:2015• Successfully led external ISO 9001:2015 certification for a Global subset of the Allscripts business• Tested by auditing the Quality Management System in the United States and four additional countries. • Successfully led multiple cross functional teams across the globe to agreement on process documentation • Documented, and improved multiple internal processes • Established and managed an Allscripts internal auditor training program

Durham, Nc

• Successfully led Engineering effort from idea to external ISO 9001:2008 certification• Defined, Tracked, and Facilitated multiple Lean Six Sigma training classes.• Defined, Created, and Maintained program dashboards for monthly / quarterly reviews. • Defined, Validated, and implemented reporting mechanisms for hundreds of metric data points for reporting on Productivity, Value, Quality, Currency, Efficiency, ROI, and feature adoption.

Rtp, Nc

• Defined, Validated, and implemented reporting mechanisms for hundreds of metric data points for reporting on Productivity, Value, Quality, Currency, Efficiency, ROI, and feature adoption. • Yearly budgeting forecasting, tracking, and reconciliation responsibility for approximately $5M. • Defined, Created, and Maintained divisional dashboards for monthly executive monthly reviews. • Managed multiple programs with Monthly and Quarterly meetings both internal and external. • Program managed multiple tool releases from beginning to end. Including Patch releases, enhancements, and dot releases.

Project Manager Raleigh, NC09/05- Present• Project Managed 10 medium to large projects from inception to successful completion; utilizing a diverse set of resources from across the country and across multiple departments. • Quality Assurance Test Lead on 8 projects and 9 hot fixes, all containing both product enhancement and defect fixes. • Present project related business requirements, statements of work, test plans / cases, and testing results to client for approval. • Daily Communication with the client and internal departments on project status, incident and change management. • Gathered requirements for multiple projects, and obtained corporate approval. • Created, coordinated, and communicated Organization Readiness plans. • Evaluated, Modified or Created any process improvements / changes as a result of the projects.

Support Services Manager / Facility Manager Raleigh, NC10/04- 01/06• Managed to Support Services Department Budget, and maintained yearly budgeting responsibility for the Raleigh Service Center including monthly Forecast and Cost Analysis.• Facility Manager for the Raleigh Office.• Coordinated SAS 70 Pre-audit by KPMG including remediation, action plan and team lead on the facilities work stream. • Raleigh facilities SAS 70 control narrative owner. • Owned Business Continuity plan for the Raleigh Service Center.• Service Center Representative for RFP’s and Contract negotiations.• Created Multiple Yellow belt Dashboards for the Raleigh Service Center.

Business Analyst / Facility Manager Raleigh, NC07/03- 10/04• Yearly budgeting responsibility for the Raleigh Service Center including monthly Forecast and Cost Analysis.• Service Center Representative for RFP’s and Contract negotiations. • Input data for multiple statistical reports to assist managers in meeting daily, weekly, and monthly internal performance goals and Service Level Agreements.• Perform billing and pricing function for work requested outside of contract scope as well as agreed to monthly billable services.• Submit and reconcile all Accounts Payable invoices for the Raleigh Service Center.

Fleet Supervisor Raleigh, NC09/97- 07/03• Responsible for total operational budget of approximately $1 million per year• Managed 10 employees, 12 CDL licensed drivers, and one Supervisor.• Generated weekly and monthly reports, on all statistical information, regarding security transportation at GlaxoSmithKline, Inc.• Negotiated contracts for maintenance, tires, and detailing, and new vehicle purchases totaling 9-12 vehicles per year.

Operations Manager Roanoke, VA01/97- 9/97 • Performed all Human Resources functions, including, interviews, background checks, and compliance with State codes, and laws• Managed four accounts that billed 1800+ man hours per week• Worked with clients to review, and implement new security procedures, and training measures• Managed 90+ officers, and nine supervisors

Education record

Bachelor Of Arts (B.A.), Business Administration, Management And Operations