Robert Mckenzie - Pmp (He/Him) Email & Phone Number

Raleigh-Durham, North Carolina Area

• Established and documented a Global Quality Management System that complies with ISO 9001:2015
• Successfully led external ISO 9001:2015 certification for a Global subset of the Allscripts business
• Tested by auditing the Quality Management System in the United States and four additional countries.
• Successfully led multiple cross functional teams across the globe to agreement on process documentation
• Documented, and improved multiple internal processes
• Established and managed an Allscripts internal auditor training program

Durham, NC

• Successfully led Engineering effort from idea to external ISO 9001:2008 certification
• Defined, Tracked, and Facilitated multiple Lean Six Sigma training classes.
• Defined, Created, and Maintained program dashboards for monthly / quarterly reviews.
• Defined, Validated, and implemented reporting mechanisms for hundreds of metric data points for reporting on Productivity, Value, Quality, Currency, Efficiency, ROI, and feature adoption.

RTP, NC

• Defined, Validated, and implemented reporting mechanisms for hundreds of metric data points for reporting on Productivity, Value, Quality, Currency, Efficiency, ROI, and feature adoption.
• Yearly budgeting forecasting, tracking, and reconciliation responsibility for approximately $5M.
• Defined, Created, and Maintained divisional dashboards for monthly executive monthly reviews.
• Managed multiple programs with Monthly and Quarterly meetings both internal and external.
• Program managed multiple tool releases from beginning to end. Including Patch releases, enhancements, and dot releases.

• Project Manager Raleigh, NC09/05- Present
• Project Managed 10 medium to large projects from inception to successful completion; utilizing a diverse set of resources from across the country and across multiple departments.
• Quality Assurance Test Lead on 8 projects and 9 hot fixes, all containing both product enhancement and defect fixes.
• Present project related business requirements, statements of work, test plans / cases, and testing results to client for approval.
• Daily Communication with the client and internal departments on project status, incident and change management.
• Gathered requirements for multiple projects, and obtained corporate approval.

• Support Services Manager / Facility Manager Raleigh, NC10/04- 01/06
• Managed to Support Services Department Budget, and maintained yearly budgeting responsibility for the Raleigh Service Center including monthly Forecast and Cost Analysis.
• Facility Manager for the Raleigh Office.
• Coordinated SAS 70 Pre-audit by KPMG including remediation, action plan and team lead on the facilities work stream.
• Raleigh facilities SAS 70 control narrative owner.
• Owned Business Continuity plan for the Raleigh Service Center.

• Business Analyst / Facility Manager Raleigh, NC07/03- 10/04
• Yearly budgeting responsibility for the Raleigh Service Center including monthly Forecast and Cost Analysis.
• Service Center Representative for RFP’s and Contract negotiations.
• Input data for multiple statistical reports to assist managers in meeting daily, weekly, and monthly internal performance goals and Service Level Agreements.
• Perform billing and pricing function for work requested outside of contract scope as well as agreed to monthly billable services.
• Submit and reconcile all Accounts Payable invoices for the Raleigh Service Center.

• Fleet Supervisor Raleigh, NC09/97- 07/03
• Responsible for total operational budget of approximately $1 million per year
• Managed 10 employees, 12 CDL licensed drivers, and one Supervisor.
• Generated weekly and monthly reports, on all statistical information, regarding security transportation at GlaxoSmithKline, Inc.
• Negotiated contracts for maintenance, tires, and detailing, and new vehicle purchases totaling 9-12 vehicles per year.

• Operations Manager Roanoke, VA01/97- 9/97
• Performed all Human Resources functions, including, interviews, background checks, and compliance with State codes, and laws
• Managed four accounts that billed 1800+ man hours per week
• Worked with clients to review, and implement new security procedures, and training measures
• Managed 90+ officers, and nine supervisors

Education record

Bachelor Of Arts (B.A.), Business Administration, Management And Operations