Robert Monger Email & Phone Number

Basildon, GB

London, England, United Kingdom

London, England Metropolitan Area

- Responding to customer inquiries and technical problems through web portal, live sessions, and telephone- Address customer business needs and technical issues through diligent research, reproduction, and troubleshooting while applying acquired knowledge- Document all technical inquiries. Develop and review content for knowledge sharing for both internal.

London, United Kingdom

• Company name was Ocean Intelligent Communications until May 2018 when it was taken over by Cancom.
• Working as part of a team to help deliver post project support to Ocean customers on systems ranging from Active Directory, Exchange through to server and infrastructure systems.
• Tier 3 support for the OceanCloud IAAS platform that is built around VMware vCloud Director which is used to provide IAAS for Ocean's customer base.
• Attend customer sites to help troubleshoot/fault find… Show more Company name was Ocean Intelligent Communications until May 2018 when it was taken over by Cancom.
• Attend customer sites to help troubleshoot/fault find issues including onsite repair of hardware.
• Project work helping the IAAS Consultants in delivering new projects and ensuring project to BAU handover documentation is completed.

London, United Kingdom

• Carried out a combination of support and system administrator responsibilities for staff based in the UK.
• Built out, deployed and maintained servers, desktops and VMWare Virtual Machines in the office and colocation facilities based in the UK while maintaining the proper security requirements.
• Worked with the US based team, administered RSA tokens and set up hardware for software demos in other UK cities.
• Improved ease of reference and equipment tracking by completing… Show more
• Improved ease of reference and equipment tracking by completing inventory of office and datacentre hardware, including creation of detailed Visio diagrams and spreadsheets
• Improved demo equipment in order to facilitate faster setup and smoother demo capabilities

London, United Kingdom

• Windows 2003/2008 server provision and administration
• SQL Server 2000/2008 provision and administration
• VMWare 5.1/5/5 provision and administration
• TSM backup management
• McAfee AV provision and management for servers and desktops
• Patch management using Shavlik

London, United Kingdom

* Installation and maintenance of Desktop PC's (Compaq Deskpro/Professional Workstation & IBM) using Windows 3.1/311, NT3.51 and NT4, and applications including Office 95, Office 97, ccMail, Outlook/MS Exchange, and client software for various banking applications (i.e. Rumba & Exceed). * 1st and 2nd line support of NT3.51/4.00 and Netware 4.x servers *.

London, United Kingdom

* Support of all Reuter products and services on customer sites * Installing, configuring and supporting NT Workstation computers connecting to remote hosts via gateways and routers using TCP/IP networking. * Maintenance of PC's, communications equipment, software, and associated peripherals at client sites * Carrying out preventative maintenance where.

London, United Kingdom

- Planning and installation of Telerate computer and communications equipment to BS5750 standard

London, United Kingdom

- Planning, installation and maintenance of Cantor Fitzgerald communications equipment in-house and at client site

London, United Kingdom

- Support of all Telerate services and computer/telecommunications equipment on client sites

London, United Kingdom

- Design of speech private wires and scheduling of installation work.Started here on a 3 year apprenticeship.

Bachelor Of Science (B.Sc.), Various

Other modules taken:- T216 - Cisco Networking (CCNA) (2011) DB123 - You and your money: personal finance in context (2012)

Certificate, Information Technology And Computing

Modules included:- M150 - Data, computing and information T175 - Networked living: exploring information and communication technologies

Certificate, Computing & Mathematics

Modules included:- MU120 - Open Mathematics M150 - Data, computing and information

Certificate, Business Studies

Modules taken:- B120 - An Introduction to Business Studies MU120 - Open Mathematics

Bsc, Science

Modules taken:- T102 Living with Technology: a foundation course T203 Materials: engineering and science T236 Introduction to thermofluid.

Btec Hnc In Communications, Telecommunications

Attended on day release whilst with British Telecommunications