Robert Mosser Email & Phone Number

Venice, Fl, Us

Louisville, Kentucky Area

Temporary assignment, 3 year project to install fiber optic backbone network in Louisville, KY for residential gigabit Ethernet service. • Provide both Fiber and copper cable installation for new line construction• Review of design blue prints for new cable construction, both aerial & underground designs• CDL Class B operators license for operating splicing, placing and reel lift trucks

Louisville, Kentucky Area

Supported sales account teams with technical support on all Verizon products to include MPLS, VPLS, VoIP, internet services, private line, IP, IP/VPN, international services, managed network services, CPE, video conferencing, 800, ISDN, frame relay & ATM. Provided client services for large global accounts to include, account governance, incident management, problem management, service inventory management, relationship management, online application training, disaster recovery and business continuity plans.• Provided post sale support for priority one and chronic trouble resolution o Reduce chronic repeated incidents by 95% o Reduced over all repair time on P1 outages• Provided network diversity assessment and hardening strategies o Reduced overall ticket volume by 10-15% through network hardening• Ensured SLA compliance as required by contract and provided reporting as required by the customer• Assisted project management teams with complex implementations• Acted as a liaison between vendors, customers, and Verizon service organization• Provided custom performance reports, reporting procedures, service manuals, voice and WAN design drawings, circuit inventories, and traffic studies• Provided simple pricing quotes on voice and WAN services• Ensured customer utilization and knowledge of Verizon Business customer portal for web based self service and network management tools, including customer training• Reviewed WAN utilization reports and provided recommendation for port speed increases which led to sales opportunities• Ensured network diagrams and designs were accurate and current on all customer services and inventories• Performed problem solving & management activities on all accounts• Coordinated and assisted network troubleshooting activities

Louisville, Kentucky Area

Implementation management for large scale DSL installations for hospitality, Managed installations for DSL multiplexers & modems, Vendor coordination and management, Responsible for ordering and installing LEC access facilities & services, Customer interface for all onsite activities