Robert Moura Email & Phone Number

Floriana, Malta

Key Responsibilities:· Develop and write academic scripts for various educational materials and online courses.· Record high-quality academic content in collaboration with production personnel.· Mentor and guide junior scriptwriters in developing their writing and content creation skills.· Provide ad-hoc lecturing and educational workshops to students.· Assist the Academic Director with project management, curriculum development, and other administrative tasks as and when needed.· Assist in the management of Erasmus projects, including documentation and liaison as required· Collaborate with a multidisciplinary team to ensure content accuracy, engagement, and pedagogical effectiveness.· Participate in content review and quality assurance processes.· Stay updated on the latest educational trends, technologies, and best practices in academic content creation.- Teaching Master's students and Bachelor's students.

Malta

Review and QA new products and services delivered by other teams.Handle multiple brands and monitor the live performance of content and tests, flagging for an immediate solution.Work with the Marketing Team as a bridge between departments to test new websites prior to going live.Assists and manage word blocker toolsWrite and assist with the creation of canned responses for GSWork closely with customer support/manegement regarding company procedures and updates.Main responsibilities:- Conduct thorough reviews and quality assurance of product texts to ensure optimal user experience.- Manage multiple brands' messaging and monitor their effectiveness, promptly addressing any inconsistencies or issues.- Collaborate closely with the Marketing Team to conduct pre-launch testing and refinement of product messaging.- Ensure that updates requested by brand owners are seamlessly integrated into all product-related texts.- Contribute to the creation and refinement of FAQ canned responses for Customer Support, ensuring clarity and consistency.- Assist in managing word blocker tools to enhance the effectiveness of product messaging.- Work closely with Customer Support and management to align product messaging with company standards and updates.- Engage in content writing and quality assurance for social media and campaign materials, focusing on optimizing user engagement and experience.- Utilized AI Quill Bot for automated review and refinement of product texts, optimizing clarity and effectiveness.

Barueri, São Paulo, Brasil

— Develop principles, guidelines and best practices to ensure coherent, concise and convincing communication, offering solutions in line with user needs and business objectives;— Develop and present design solutions that unite narratives around user insights, data, business rules and brand values.— Design a fluid written experience, creating consistency and storytelling throughout the user's journey within our products, ensuring a clear and consistent product language;— Semantically translate complex problems into intuitive, easy-to-use experiences.— Support the UX team in relation to best writing practices, ensuring consistency of communication for application in our products and projects.

São Carlos, São Paulo, Brazil

I work voluntarily as Section Editor, performing (1) management of articles submitted to the journal, (2) editing approved articles, (3) editing and layout configuration and (4) creating and editing the covers of published volumes.

Senior UX Writer, working mainly at/in/with:— Production and updating of the Writing and Voice Manual;— Alignment, with the CX and UX Lead, of the needs of managers to conduct activities;— Production of texts for the journeys – screens or voice dialogs for the application;— Collaboration in the production of the research questionnaire with the user, participation in interviews with the user, production of vocabulary controlled from the interviews, consultation of the writing and style guide and any other activities necessary for the production of texts;— Report of activities;— Monitoring the report of the group's activities;— Support at all stages of the multidisciplinary group.

São Paulo, Brasil

Among the responsibilities, the main ones were:Creation, analysis and adaptation of flowcharts and contents related to the conversational structure of thechatbot, applying UX Writing and Storytelling techniques through flow prototyping tools, Figma and Miro;Content configuration on the platform;Teaching concepts, synonyms, identifying keywords and variations for the Chatbot;Simultaneous monitoring of clients/projects (proposing changes and meeting requests);Relationship with service people and technology;Bot behavior monitoring;Extraction of reports and collection of indicators on the performance of the Bot;Participation in management and operational meetings of the project with the team.

Annotation, identification of ambiguity and entity recognition in Brazilian Portuguese raw text.

São Carlos E Região, Brasil

Natural Processing of Natural Languages (NLP), in chatbot development. Among the tasks, the main one is creating content, working with identification and characterization of entities, values and expressions and feeding the chatbot.

São Carlos

As atividades que foram desenvolvidas são: 1)Buscas bibliográficasem bases de dados de conhecimento.2)Compilação e limpeza de corpora linguísticos.3)Operação do software VOSviewer para geração de mapas de conceitos.4)Organização e edição de conteúdo no ambiente Agropedia brasilis - Pecuária doFuturo e Portfólio de Pastagens.

São Carlos E Região, Brasil

Estágio realizado na Pró-Reitoria de Extensão - ProEx.

Master'S Degree, Linguistcs, 5

Activities and Societies: Link de acesso à Dissertação: https://repositorio.ufscar.br/handle/ufscar/16586Por uma linguística (mais).

Bachelor’S Degree, Linguistcs, 5

Product Management

Specialization