• Conducts data analysis and interprets data to provide insights, ensuring accuracy and efficiency. Utilizes advanced data analysis techniques and communicates analysis output effectively.• Provides operational support by identifying issues, streamlining daily workflows, and resolving escalated matters where possible. Assists in enhancing overall team practices and may serve as an analytics resource to other business units.• Determines business needs and insights through complex… Show more • Conducts data analysis and interprets data to provide insights, ensuring accuracy and efficiency. Utilizes advanced data analysis techniques and communicates analysis output effectively.• Provides operational support by identifying issues, streamlining daily workflows, and resolving escalated matters where possible. Assists in enhancing overall team practices and may serve as an analytics resource to other business units.• Determines business needs and insights through complex analysis and reporting, developing strategies to achieve company and departmental goals. Collaborates cross-functionally within the department and with other stakeholders.• Produces reports based on data analysis, industry trends, and process capabilities to support overall portfolio goals. Conveys trends, areas of improvement, and potential process enhancements based on reporting. Provides regular updates to Program/Product Managers. Show less

• Develop and maintain enterprise level visual dashboards and reports providing fully transparent data-driven insights and key performance indicators (KPI) promoting shared sense of employee ownership and team oriented accountability resulting in a 21% increase in new loan originations and a 16% decrease in loan deliquency rate compared to the prior year• Work collaboratively with cross-functional stakeholders in gathering business requirements and assist in data integration of legacy… Show more • Develop and maintain enterprise level visual dashboards and reports providing fully transparent data-driven insights and key performance indicators (KPI) promoting shared sense of employee ownership and team oriented accountability resulting in a 21% increase in new loan originations and a 16% decrease in loan deliquency rate compared to the prior year• Work collaboratively with cross-functional stakeholders in gathering business requirements and assist in data integration of legacy Accounts Payable and General Ledger systems within data warehouse producing actionable reports required for integrating AP and GL functions into Workday Enterprise Management Platform • Deliver comprehensive, impactful, and easy to understand analysis that empower stakeholders to get the information they need as readily as possible, with the least amount of friction• Work closely with technical and business teams in the planning and design of the technical and information architecture for enterprise data systems (staging area, data warehouse, data marts, and operational data stores)• Act as centralized authority for data governance and data quality standards working in an Agile team environment to document, evaluate and improve design of reporting tools and processes Show less

• Managed the day-to-day operations of team serving as subject-matter experts that manages execution of product roadmaps for digital and telephone customer delivery channels using a Cisco Unified Communications VOIP platform• Lead the design, development, and execution of performance management metrics, reports, and dashboards to drive key business decisions and accountability across organization and provided strategic consultation and thought leadership to senior / executive level… Show more • Managed the day-to-day operations of team serving as subject-matter experts that manages execution of product roadmaps for digital and telephone customer delivery channels using a Cisco Unified Communications VOIP platform• Lead the design, development, and execution of performance management metrics, reports, and dashboards to drive key business decisions and accountability across organization and provided strategic consultation and thought leadership to senior / executive level teams• Faciliated employee training of digital softphone and developed departmental procedures and reference documents to consolidate learnings across various business units• Coordinated User Acceptance Testing (UAT) procedures including generating and executing test scripts, documenting and tracking issues, solutions and vendor support tickets Show less

• Worked closely with several internal departments to development and implement a sustainable reporting process for call data Exony/VIM and InformationBuilders (now TIBCO) reporting platforms.• Manage and assist with user testing and acceptance for the Unified Communications phone system.• Provided ongoing tier two technical support and troubleshooting to end users to minimize impact on customer experience.• Develop departmental procedures, reference documents and training materials… Show more • Worked closely with several internal departments to development and implement a sustainable reporting process for call data Exony/VIM and InformationBuilders (now TIBCO) reporting platforms.• Manage and assist with user testing and acceptance for the Unified Communications phone system.• Provided ongoing tier two technical support and troubleshooting to end users to minimize impact on customer experience.• Develop departmental procedures, reference documents and training materials for internal and end-user use.• Provided in person classroom training of over 300 employees on best practices and and requirements for using a collaborative suite of communication tools including digital VOIP phone with integrated CRM functionality. Show less

• Operated as one of three Senior Officers working directly under the Senior VP and Broker in Charge of the dedicated in house Real Estate Firm tasked with managing the portfolio of Credit Union REO properties obtained in foreclosure.• Collaborated with internal IT/Engineering teams and branch office stakeholders in classifying project requirements and process standards for managing and rehabilitating rental properties across 18 different NC counties and local real estate markets, then… Show more • Operated as one of three Senior Officers working directly under the Senior VP and Broker in Charge of the dedicated in house Real Estate Firm tasked with managing the portfolio of Credit Union REO properties obtained in foreclosure.• Collaborated with internal IT/Engineering teams and branch office stakeholders in classifying project requirements and process standards for managing and rehabilitating rental properties across 18 different NC counties and local real estate markets, then developing summary documentation to present the research along with recommendations to senior management and key members of the Board of Directors ultimately securing budgetary approval of $20 million which secured over 3 years of estimated project costs.• Provide ongoing project management tracking and maintenance of a centralized documentation repository as the primary point of contact for 62 branch offices and over 130 properties. Show less

• Coordinated new employee hiring and training for over 120 employees• Performed insurance and loan document tracking, contacting branches and members via telephone• Completed Loan Officer Training in 2012 and granted Executive Management approval in obtaining lending approval limits