> Product Roadmap Development: Developed and executed product roadmaps to enhance cloud reporting, optimize the Electronics Box, improve mechanical assemblies, and refined bio-consumables. Collaborated cross-functionally with our customers and engineering to ensure product alignment with customer needs.> Cloud Infrastructure Management: Led the end-to-end management of AWS infrastructure, including RDS database administration, IAM role configuration, S3 bucket policy enforcement, and… Show more > Product Roadmap Development: Developed and executed product roadmaps to enhance cloud reporting, optimize the Electronics Box, improve mechanical assemblies, and refined bio-consumables. Collaborated cross-functionally with our customers and engineering to ensure product alignment with customer needs.> Cloud Infrastructure Management: Led the end-to-end management of AWS infrastructure, including RDS database administration, IAM role configuration, S3 bucket policy enforcement, and SSL certificate management. Ensured compliance with security protocols, performed regular security audits via CloudTrail, and maintained 99.9% uptime across cloud services.> Technical Upgrades: Replaced the existing Linux OS with Amazon Linux 1 (AL1) on the Digester SSH system to enhance secure access and system stability. Collaborated on roadmapping the upgrade to Amazon Linux 2 (AL2) for improved security and performance, although this upgrade has not yet been executed. Managed OS-level updates and instance backups with automated AMIs to ensure data integrity.> Emergency Recovery and Incident Management: Spearheaded emergency recovery efforts to resolve critical service outages, restoring full functionality. Conducted root-cause CloudTrail analysis post-incident and implemented preventative measures to avoid future disruptions.> Firmware Management: Managed the extraction, updating, and deployment of firmware for PLCs, VFDs, HMIs, and IPCs, ensuring seamless operation and integration with cloud systems.> Cross-functional Leadership: Led and coordinated cross-functional teams across product development, cloud infrastructure, and marketing initiatives, driving efficiency and accelerating product delivery timelines.> International Training: Traveled internationally to train customers, providing them with the knowledge to support the product effectively. Generated reports documenting processes and recommended improvements to boost product adoption and customer satisfaction. Show less

Improved sales and marketing efforts to consistently achieve top sales performance in the district, state, and top 4 in the super region consisting of TX, IL, MI, and MN.Lead daily sales meetings, and sales and marketing training to exceed sales targets.

> Product Management: Led the product improvement lifecycle, collaborating with our Chinese manufacturing partner to implement a continuous improvement system focused on raw material quality, cost-effectiveness, and customer satisfaction. Analyzed customer complaints and cost data to identify areas for enhancement, establishing a proactive feedback loop that contributed to sustained product quality improvements and reduced key cost drivers.> Product Quality: Collaborated with… Show more > Product Management: Led the product improvement lifecycle, collaborating with our Chinese manufacturing partner to implement a continuous improvement system focused on raw material quality, cost-effectiveness, and customer satisfaction. Analyzed customer complaints and cost data to identify areas for enhancement, establishing a proactive feedback loop that contributed to sustained product quality improvements and reduced key cost drivers.> Product Quality: Collaborated with cross-functional teams to streamline data collection, optimized production process, and enhanced product quality.> Management: Reorganized and oversaw multiple departments, including Marketing, Sales, IT, and Manufacturing to double sales within 14 months.> Marketing Strategy: Managed digital marketing efforts and implemented a winning keyword strategy to lower the cost per acquisition (CPA). Applied customer feedback to improve product quality, resulting in higher customer satisfaction, which improved brand strength through 5x more positive online reviews. Show less

Concept to Market: Designed and launched an automated sales funnel, reducing the typical process from 2-3 weeks to 45 minutes.> Introduced a renter filter and match-making service, reducing rental search time and costs.> Co-developed a CRM system for various user groups, enhancing the renter matching process.> Implemented a project management system to streamline task tracking, prioritization, and progress monitoring for the software development team; enhancing workflow… Show more Concept to Market: Designed and launched an automated sales funnel, reducing the typical process from 2-3 weeks to 45 minutes.> Introduced a renter filter and match-making service, reducing rental search time and costs.> Co-developed a CRM system for various user groups, enhancing the renter matching process.> Implemented a project management system to streamline task tracking, prioritization, and progress monitoring for the software development team; enhancing workflow efficiency and ensuring timely project delivery. Show less