Robert Starnes Email & Phone Number

Mckinney, Tx

North Richland Hills, Texas, United States

Led 10 member processing team by ensuring accountability for daily, weekly, and monthly production goals. • Minimized team errors by identifying trends and addressing in a timely, positive but direct manner. • Created various productivity measurement tools that tracked and ranked performance across various agents, regions, and processing teams according to various indicators, including various time increments (hour, week, month). Fostered greater accountability and improved productivity 21% within 6 months.• Promoted and instilled management philosophy based on data-driven and analytics-based possibilities, “If it can be measured, it can be achieved.”• Developed toolbox to train and onboard new training managers, accelerating path to advancement, promotion, and retention into management roles. Also applied prior executive management background to support team professional development. • Created and managed an Escalated Call report that identified what Funding Agent was escalating the call, who the Manager and Director was for the agent, what the issue was with the customer, if the escalation needed to be done and which Funding Manager took the call.• Member of the Agent Member Mentoring Team which helped in identifying high potential agents and teaching them management skills. Working with them to address both strengths and areas of opportunity in order to get a more complete team member when the opportunity arises for advancement.

North Richland Hills, Texas, United States

Maximized recovery and reinstatement revenue by working directly with financially challenged customers facingunexpected hardships. Educated customers on state and local laws for reinstatement of vehicles after repossession,impound and auto claims.• Improved financial planning and budgetary management of customers by collecting information and gaining insights about individual situations.

Center Line, Mi

Promoted to lead daily operations and ongoing strategy for 12-member warranty and claims team, managing related projects focused on cost reduction, productivity, operational performance, and process alignment. Reported to Executive Vice President, Chief Operations Officer, and Business Owner with accountability for 53 physical stores and seven distribution centers. • Minimized losses by identifying and resolving outstanding warranty claims, later producing 90% recovery rate, generating $3M, and streamlining claim process.• Served as project manager in partnership with IT department and software developers to discern strategies and business requirements of new programming, internal testing, and accuracy of ERP system conversion.• Reduced distribution center completion time from three days to only 12 hours by overhauling daily and $35M annual inventory processes and procedures. Standardized product warehousing strategy and audited each SKU for inventory county accuracy while ensuring correctness of product data. • Enhanced customer trust and customer experience by maintaining accurate product data online, realizing $1M in annual savings after establishing and implementing new distribution procedure and policies. • Enabled identification and tracking of incoming and outbound assets by designing custom reporting for accounting, IT, distribution, warranty claims, and accounts payable/receivable teams.

Managed operations of 50 physical store locations and seven distribution centers in 13 states. Collaborated cross-functionally with multiple departments, third-party distributors, distribution centers, and company executives tostandardize business operations across six regions.• Played instrumental role in corporate expansion of 21 new branch location via organic growth and acquisitions.• Ensured enthusiastic approach to corporate challenges through collaborative management and leadership to deliver effective solutions and empower excellence among individual contributors.• Produced consistent revenue growth of more than 20% over three consecutive years.

East Texas/Louisiana/Arkansas/Oklahoma

Managed six brick and mortar locations producing over $10M in annual revenues. Planned sales promotions in coordination with other regional managers, branch managers, and human resources. ● Utilized conflict resolution and customer service skills to manage and resolve customer complaints, business challenges, and issues related to sales and services.● Established as a hands-on manager and a leader with strong interpersonal and team leadership skills.● Achieved exemplary results managing warehouse, inventory, shipping, wholesale and retail operations.

Dallas, Tx