Roberto Bathen Email & Phone Number

Houston, Texas, United States

Operations Management• Oversee Daily Operations: Ensure the smooth day-to-day operations of the business, including production, logistics, and customer service.• Resource Allocation: Allocate resources efficiently to optimize productivity and profitability.• Process Improvement: Identify and implement process improvements to enhance efficiency and effectiveness.Leadership and Team Management• Lead and Motivate Teams: Provide leadership and direction to staff, fostering a positive and productive work environment.• Talent Management: Hire, train, and develop employees, ensuring the organization has the necessary skills and capabilities.• Performance Management: Conduct performance reviews, set objectives, and manage employee performance.Financial Management• Cost Control: Implement cost-control measures to maintain profitability.Compliance and Risk Management• Regulatory Compliance: Ensure the organization complies with all relevant laws and regulations.• Risk Management: Identify and mitigate risks that could impact the business.• Health and Safety: Promote a safe working environment and ensure compliance with health and safety regulations.Communication• Internal Communication: Ensure effective communication within the organization, keeping staff informed of company goals, objectives, and changes.• External Communication: Represent the company at industry events, conferences, and other public engagements.

Calgary, Alberta, Canada

Calgary, Alberta, Canada

Calgary, Canada Area

Work with the Manufacturing Manager, Mechanical Engineers and Manufacturing Department to develop and implement assembly procedures.- Assemble products manually based on accepted procedures.- Perform tests to verify the quality of the assembly.- Maintain documentation of all measurements and tests performed. File in a manner that facilitates the mining of these results for statistics and trends regarding the quality of the parts.- Maintain inventory of parts waiting for assembly.- Prepare and deliver monthly reports to the Manager, briefly detailing results from assembly and testing.- Give feedback to the Manager and Production Department regarding problems and possible solutions to common nonconformances.- Work within the Company’s Health and Safety Program within the Manufacturing Department for the purpose of minimizing unsafe acts and conditions and preventing workplace accidents and incidents.- Assist other departments in diagnosing field failures as required.- Assist other departments with various projects when time permits.- Perform all duties so as to meet the responsibilities listed in the Employee and Corporate HSE Handbooks.- Perform duties according to the Company’s quality system procedures and work instructions.

Calgary, Canada Area

Help design and develop new tools and methods to complete wells for the oil and gas industry, test such equipment at the packers plus rapid tool development centre and build the tools (hands on) at the Packers Plus manufacturing facility in Edmonton. Once a design has reached prototype (physical tools are built) it is my job to take them to the field and teach Packers Plus field specialists how the new tools function and help them to install and function them to ensure a safe and successful operation for our customer.

Calgary, Canada Area

Primary Role FocusThis position is part of the New Products group that will explore areas of growth for Packers Plus and will liaise with internal departments as well as with customers to develop and commercialize new products. Key Responsibilities • Track progress of new tools as they leave the manufacturing group (awareness of tools throughout the whole process is required).• Efficiently track and move tools through the field trial process by tracking: quantity ordered and installed, location of install, and estimated stimulation date to ensure tool movement is efficient and accurate.• Liaise with internal stakeholders to ensure projects remain on schedule.• Review all sales proposals to ensure no new tool is used without prior knowledge of the New Products team.• Review all jobs files to collect data for tracking purposes. • Place non-standard order form (NSORF) for field trail tools.• Transition inventory working with key internal stakeholders to move from limited production release (LPR) to full release. • Ensure drawings are released to the PDF Vault so that manufacturing can build the field trail tools.• Update information on internal website for tracking purposes on each field trial result.

• First-Line support to, Chiefs and Running Trade Employees• Dispatch crews within described timelines, and in accordance to collective agreements and local rules • Perform weekly placement of crew changes• Assist in manpower distribution through Ad-hoc crew reports

Directly reporting to the Director of the Global Contact Center. Responsible for daily sales productivity number (ie. SalesNet) which I supplied the sales supervisors. Provided weekly productivity numbers for the Global Contact Center agents in which the supervisor team would coach agent accordingly. Also would provide weekly agent productivity to the VIP supervisor. Compiled and analyzed month statistics for C and D-Level executives.

Directly reporting to Sales Supervisors. Responsible for coaching agent on the sales cycle and internal policies. Would answer general inquires from sales agents. Would handle all escalated issues with customers.

Directly reporting to Sales Supervisors. Responsible for meeting and exceeding sales targets. Provided fill value needs-based solutions, encouraging customers to use NETELLER and to do business with partner companies.

Directly reporting the Customer Service Supervisors. Managed global incoming and outgoing phone calls, emails and web chat in English and Spanish. Creatively and effectively dealt with a wide spectrum of customer issues. Identified concerns within customer accounts and recommended solutions.

Responsible for gather contracts for concrete flat work. Would interview and hire employees. Would do quotes for customers. In charge of accounting involving payroll, accounts payable and receivable. Ensured our customers were always pleased with the quality of the work.

Mechanical Engineering

MET Graduate Key courses: • HVAC • Fluid Mechanics • Thermodynamics & Heat Transfer • Engineering Design • Technical Modeling (SolidWorks).

Level 2 And 3 Microsoft Excel 2007

Excel Level 2 and 3

Diploma

High School