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Roberto Castillo Email & Phone Number
Sr Software Engineer, Conversational Artificial Intelligence ( AI )
at
AT&T
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✓ Verified May 2026
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Current company
Role
Sr Software Engineer, Conversational Artificial Intelligence ( AI )
Location
New York City Metropolitan Area, United States, United States
Who is Roberto Castillo? Overview
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Quick answer
Roberto Castillo is listed as Sr Software Engineer, Conversational Artificial Intelligence ( AI ) at AT&T, based in New York City Metropolitan Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Roberto Castillo.
Roberto Castillo previously worked as Sr Software Engineer, Conversational Artificial Intelligence (AI) at At&T and Senior Product Manager, Business Community at At&T. Roberto Castillo holds Bachelor Of Science - Information Technology from Western Governors University.
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Email format at AT&T
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AT&T
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Profile bio
About Roberto Castillo
Proven tech leader with 15+ years of multifaceted experience across technical project management, product management, and people leadership. Currently spearheading the design and implementation of AI chatbots. Experienced leader managing both internal and external service desks with over 100 tech professionals, emphasizing customer experience and streamlined resolutions. As a Product Manager, I launched and scaled a million-user online community, using user-centered design and go-to-market strategies. Skilled in Agile methodologies and data analysis, I aim to bring continuous product improvements in dynamic environments. Career Highlights: - 2022 At Your Service Award Recipient- 2021 AT&T’s Connection Award Recipient- 2017 Service of Excellence Award Recipient- Key Contributor Award: Recipient of this Award for 2022, 2021, 2020, 2019
Current workplace
Roberto Castillo's current company
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5 roles
Roberto Castillo work experience
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Sr Software Engineer, Conversational Artificial Intelligence (Ai)
Current- Led the successful designs, implementations, and shipping of over 170 multi-channel chatbots across all lines of business within AT&T (USA) and AT&T Mexico. This required strategic collaboration, meticulous planning, and robust project management skills, reflecting the extensive product vision and roadmap.- Owned end-to-end bot process from configuration.
Oct 2018 - Present
Senior Product Manager, Business Community
- Launched and scaled the growth of a dynamic online business community, from inception to over 1 million users. Owned the complete product lifecycle, handling customer relations, strategic market positioning, and compelling content creation, showcasing robust product management skills. - Strategically redesigned the Business Community platform, enhancing.
Mar 2008 - Oct 2018
Vendor Manager, Advanced Technical Services
- Managed and oversaw contractors providing local helpdesk support for remote sites, ensuring consistent service quality across locations.- Initiated a vendor performance review system, fostering a competitive environment and prompting vendors to improve their performance, resulting in a 10% overall improvement in service quality.- Pioneered an initiative.
Jan 2007 - Mar 2008
Operations Manager, Service Desk
- Demonstrated strong leadership skills in managing diverse technical teams including Advanced Network Services (ANS), Laptop Connect, and Technical Service Desk (TSD), overseeing the training and development of over 100 Tier I and II employees.- Drove customer-centric approach within the US IT Service Desk operation, reducing customer complaints by 25%.
Jan 2002 - Jan 2007
2 education records
Roberto Castillo education
Bachelor Of Science - Information Technology
Certificate, Networking
Dover Business College
FAQ
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What company does Roberto Castillo work for?
Roberto Castillo works for AT&T.
What is Roberto Castillo's role at AT&T?
Roberto Castillo is listed as Sr Software Engineer, Conversational Artificial Intelligence ( AI ) at AT&T.
Where is Roberto Castillo based?
Roberto Castillo is based in New York City Metropolitan Area, United States, United States while working with AT&T.
What companies has Roberto Castillo worked for?
Roberto Castillo has worked for At&T, At&T Mobility, and Cingular Wireless.
How can I contact Roberto Castillo?
You can use AeroLeads to view verified contact signals for Roberto Castillo at AT&T, including work email, phone, and LinkedIn data when available.
What schools did Roberto Castillo attend?
Roberto Castillo holds Bachelor Of Science - Information Technology from Western Governors University.
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