Juan R. Gramajo

Juan R. Gramajo Email and Phone Number

Customer Success Manager, BDR, Account Manager, Operations Manager @ Fast Resolve
Juan R. Gramajo's Location
Guatemala, Guatemala, Guatemala
Juan R. Gramajo's Contact Details

Juan R. Gramajo work email

Juan R. Gramajo personal email

n/a
About Juan R. Gramajo

🌟 Passionate Multilingual Professional | Operations Management | Virtual Assistant Expert | Business Development Specialist 🌟🌍 Born and raised in vibrant Guatemala City, I bring a diverse skill set and a passion for fostering growth in both professional and personal realms. Fluent in English, Spanish, and French, I've embraced multiculturalism throughout my journey.👨‍🏫 With extensive experience spanning over years in education, I've served as a dedicated teacher, honing my ability to inspire and guide individuals toward their fullest potential.💼 Transitioning into the dynamic Business Process Outsourcing (BPO) industry, I spent over 13 years exploring various facets, including customer service, technical support, sales, retention, and collections. Progressing through leadership roles, I thrived as an Operations Supervisor and later as an Operations Manager, excelling in team management, process optimization, and departmental leadership across Training, QA, Recruitment, and Operations.🤖 Venturing into the virtual assistant industry, I spearheaded strategies and managed administrative processes for Administrative Assistants, specializing in a wide array of tasks from scheduling, CRM support, event planning to task management. I innovated supervision methodologies to ensure peak performance, meeting KPIs and exceeding client expectations.🚀 My journey led me to Fast Resolve, where I collaborated with international clients, amplifying productivity, ensuring client satisfaction, and nurturing lasting relationships. Transitioning further into Business Development, I channeled my expertise toward fostering growth and success for SaaS companies, Logistics, and Service providers.🌟 Beyond the professional sphere, I lead a fulfilling life as a Personal Nutritionist and a Motivational Trainer. Additionally, I own and operate a Martial Arts Dojo, guiding students through Karate, MMA, and Cross-Functional training. My focus here is not just on physical techniques but instilling values, self-control, and a holistic approach to life.👨‍👩‍👧 Family holds a paramount place in my heart. Spending cherished moments with my wife and daughters reminds me of the profound importance of family bonds.💡 Eager to empower individuals in their journey toward personal, intellectual, and professional growth. Let's connect and explore avenues to enhance productivity, drive success, and foster holistic well-being together!

Juan R. Gramajo's Current Company Details
Fast Resolve

Fast Resolve

View
Customer Success Manager, BDR, Account Manager, Operations Manager
Juan R. Gramajo Work Experience Details
  • Fast Resolve
    Customer Success Manager
    Fast Resolve Jan 2022 - Present
    Guatemala
    Working with diverse clients, ensuring needs and surpassing expectations at Fast Resolve. Focusing on building strong relationships, understanding unique customer challenges. With effective communication and a passion for problem-solving, I consistently contribute to satisfaction and retention.
  • Fast Resolve
    Head Of Recruiting Operations
    Fast Resolve Jan 2022 - Mar 2023
    Review the information about the business, deals and projects to develop them to the next stage
  • Fast Resolve
    Key Account Manager
    Fast Resolve Feb 2022 - Aug 2022
  • Symtrain
    Work Simulation Specialist
    Symtrain Apr 2023 - Oct 2023
    Alpharetta, Georgia, United States
  • Lean Solutions Group
    Business Development Representative (Bdr)
    Lean Solutions Group Mar 2023 - Oct 2023
    As a Business Development Representative (BDR) I was in charge of generating and qualifying leads for different companies' sales pipelines. My primary responsibilities included: Prospecting, Lead Generation, Qualifying Leads, Setting Appointments, Building Relationships, Collaboration with Sales Team, Reporting and Analysis and Sales.
  • Prialto | Amplify People
    Operations Manager
    Prialto | Amplify People Feb 2020 - Dec 2021
    Guatemala
    As an Operations Manager I was in charge of oversee and coordinate various aspects of the organization's operations to ensure efficiency, productivity, and adherence to company objectives. Such as: Process Optimization, Team Management, Resource Allocation, Strategic Planning, Quality Control, Risk Management, Performance Analysis, Compliance and Regulations, and Continuous Improvement.
  • Prialto | Amplify People
    Team Captain (Executive Assistant)
    Prialto | Amplify People Oct 2018 - Feb 2020
    Guatemala
    As a Team Captain I was in charge of oversee and guide a group toward achieving shared goals. I provided direction, delegated tasks, motivated team members, resolved conflicts, foster collaboration, and ensured the team's efficiency and success while offering support and mentorship to individual members. The role involved setting objectives, facilitating communication, and cultivating a positive and productive work environment to achieve collective targets.
  • Prialto | Amplify People
    Senior Executive Assistant
    Prialto | Amplify People Jun 2018 - Oct 2018
    As a Senior Virtual Assistant I provided remote administrative, technical, or creative support to clients or businesses. The role involved tasks such as scheduling, email management, data entry, research, customer service, and other administrative duties, contributing to increased productivity and organization for the clients or employers.
  • Telus International
    Operations Supervisor
    Telus International Jan 2015 - 2018
    Guatemala
    As an Operation supervisor I was able to identify processes and procedures to be created and demonstrated the client with outstanding results the effectiveness, need and positive impact that we could represent to the business. As a result we were trusted with more responsibilities and new projects that meant a growth opportunity of over 100 employees for the center.
  • [24]7.Ai
    Customer Service Representative
    [24]7.Ai Oct 2012 - Dec 2014
    Customer Service and Sales Representative, Experience in Collections, Retention and Sales
  • Academia Europea Guatemala
    English And French Teacher
    Academia Europea Guatemala Jan 2008 - Oct 2012
    English and French Teacher for Basic, Intermediate and Advance levels

Juan R. Gramajo Skills

Problem Solving Team Management Motivational Speaking Constructive Feedback Business Development Martial Arts Karate Sports Nutrition Personal Training Time Management

Juan R. Gramajo Education Details

Frequently Asked Questions about Juan R. Gramajo

What company does Juan R. Gramajo work for?

Juan R. Gramajo works for Fast Resolve

What is Juan R. Gramajo's role at the current company?

Juan R. Gramajo's current role is Customer Success Manager, BDR, Account Manager, Operations Manager.

What is Juan R. Gramajo's email address?

Juan R. Gramajo's email address is jg****@****oup.com

What schools did Juan R. Gramajo attend?

Juan R. Gramajo attended Universidad De San Carlos De Guatemala, Universidad Rafael Landívar.

What skills is Juan R. Gramajo known for?

Juan R. Gramajo has skills like Problem Solving, Team Management, Motivational Speaking, Constructive Feedback, Business Development, Martial Arts, Karate, Sports Nutrition, Personal Training, Time Management.

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