Roberto Lukas

Roberto Lukas Email and Phone Number

Head of Expansion and AM in Customer Success @ SHERPANY
Lugano, TI, CH
Roberto Lukas's Location
Lugano, Ticino, Switzerland, Switzerland
About Roberto Lukas

I'm a results-driven executive Leader with focus in Customer Expansion. I have a proven track record in accelerating growth and maximizing customer satisfaction for diverse organizations. With a passion for fostering long-term relationships, I strive to unlock untapped potential and fuel business expansion. My educational background as a process engineer gave my an optimisation-oriented mindset, which was reinforced by a master's degree in Retail People Transformation, which provided my with excellent interpersonal and sales skills. With the ExecutiveMBA in Digital Transformation and Sustainability, I enriches my portfolio with knowledge and skills on topics that drive our world today.🚀 Achieving Success: I excel in devising strategic customer expansion initiatives that optimize revenue generation and enhance customer lifetime value. By leveraging my expertise in business administration, cross-functional collaboration, and innovative solutions, I consistently drive measurable results.🌍 Global Perspective: Having worked with renowned brands across various industries, I possess a deep understanding of global markets. I have successfully spearheaded expansion efforts, identifying untapped opportunities and implementing tailored strategies that drive sustainable growth on an international scale.💡 Relationship Building: I firmly believe that strong customer relationships are the cornerstone of success. By cultivating trust, listening attentively, and delivering exceptional service.🎯 Strategic Vision: As a visionary leader, I bring clarity and direction to complex situations. With a keen eye for emerging trends and market dynamics, I develop innovative customer expansion roadmaps that align with business objectives, ensuring continued growth and a competitive edge.🌟 Collaboration and Team Empowerment: I thrive in collaborative environments where diverse perspectives are valued. By fostering a culture of empowerment, I inspire and motivate cross-functional teams, enabling them to achieve outstanding results while fostering a positive work environment.

Roberto Lukas's Current Company Details
SHERPANY

Sherpany

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Head of Expansion and AM in Customer Success
Lugano, TI, CH
Website:
sherpany.com
Employees:
158
Roberto Lukas Work Experience Details
  • Sherpany
    Head Of Expansion And Am In Customer Success
    Sherpany
    Lugano, Ti, Ch
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  • Sherpany
    Head Of Expansion And Account Management
    Sherpany Nov 2023 - Present
    Zurich, Switzerland
    Leading the charge as Head of Expansion and Account Management in the dynamic SaaS industry. Orchestrating strategic growth initiatives, optimizing client relationships, and ensuring unparalleled customer success.‱ Account Management Leadership‱ Customer Retention and Renewals‱ Expansion Strategy Development‱ Oversee Client Onboarding and Training process ‱ Customer Success Initiatives‱ Revenue Growth and Forecasting‱ Cross-Functional Collaboration‱ Performance Metrics and Reporting‱ Customer Feedback and Product Improvement: ‱ Risk Management and Issue Resolution
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  • Sherpany
    Team Leader Kams & Csms
    Sherpany Jul 2022 - Nov 2023
    Zurich, Switzerland
    * Coach and guide our growing team of customer success managers (Key account managers);* Ensuring customers are receiving value.* Validate forecast and achieve ARR expansion goal. * Inspire, coach, and engage the team to achieve above and beyond our goals.* Create, identify and leverage upsell and expansion possibilities through a consultative sales approach;* The responsibility for a continuous revenue expansion with the entire team; * Continuously collect feedback;* Distribution of new customers into the portfolio of CSMs;* Contribute to our report for our board of directors;* Ensure that the best talent is in every seat and proactively recruit, enable, and retain a high-performing team;* Design and implement the processes to support the journey of our customers through close collaboration with different specialists from the operational domains of data, process, and technology.* Run relevant team education programs, that ensure the continuous qualification of the CSMs/KAMs around meeting management, key account management, and sales-related activities
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  • Eos Social Responsibility Solutions
    Coo - Operations Manager
    Eos Social Responsibility Solutions Jun 2022 - Present
    Lugano, Ticino, Switzerland
    Our commitment is to support companies and institutions in integrating Corporate Social Responsibility (CSR), Environmental, Social, and Governance sustainability in a practical and strategic way.
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  • Keyence Corporation
    Product Sales Leader
    Keyence Corporation Mar 2021 - Jun 2022
    Switzerland
    - Ensuring the achievement of budget targets within the defined timeframe;- Development and maintenance of customer network in the region;- Support various dedicated projects initiated at product line level;- Acquisition of new customers;- Planning of sales activities;- Design and implement an action plan to support the sales team;- Ensure that customers receive excellent service;- Participating in events and trade fairs;- Communicating key general information to the sales team;- Tracking various sales metrics;
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  • Keyence Corporation
    Senior Sales Engineer
    Keyence Corporation Sep 2019 - Mar 2021
    Switzerland
    Keyence Senior Sales Engineer, (measurement expert).Technical sales representative for East-South part of Switzerland and Ticino region.Image Measurement Team.- Maximise Sales;- Report and Analysis;- Expertise and Skill;- Information Sharing;
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  • Keyence Corporation
    Sales Engineer
    Keyence Corporation Jun 2018 - Feb 2020
    Ticino & East-South Part Of Switzerland
    Keyence Sales Engineer, (measurement expert). Technical sales representative for East-South part of Switzerland and Ticino region. Image Measurement Team.- Maximise Sales;- Report and Analysis;- Expertise and Skill;- Information Sharing;Core Functions:- Sales and consultancy;- Conflict-of-interest management and return-on-investment demonstration;- Application development;- Teaching customers- Tailoring of solutions;
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  • The-Compromise
    Founder & G.M.
    The-Compromise Feb 2020 - Dec 2021
    Lugano, Canton Ticino, Svizzera
    I'm a co-founder of a start-up called "The-Compromise", which is designed to create tourist experiences, around local food and fitness activities.
  • Aldi S.R.L.
    Sales Trainer Large-Scale Retailing
    Aldi S.R.L. Feb 2018 - May 2018
    Italia
    -Responsible for the training of sales teams, the regular development of the training plan, inorder to guarantee the best Customer Experience and company standards.-Responsabile dell'attivitĂ  di formazione di gruppi di addetti alla vendita, del regolare svolgimento del piano di formazione, al fine di garantire la migliore Customer Experience e degli standard aziendali.-Verantwortlich fĂŒr die Schulung von Verkaufsmitarbeiter, die regelmĂ€ĂŸige Entwicklung desTrainingsplans, um die bestmögliche Kundenzufriedenheit und die Einhaltung vonUnternehmensstandards zu gewĂ€hrleisten.
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  • Aldi S.R.L.
    Manager In Training
    Aldi S.R.L. Apr 2017 - Jan 2018
    Verona, Italia
    - Responsible for everything that happens inside the store, responsible for making thecustomer experience a pleasant shopping experience Thanks to the matured communicationskills, I are the reference point for the whole team, coordinating and leading the team tosuccess. Implementation of their organizational skills to optimize operational procedures inthe store.- Responsabile di tutto ciĂČ che accade all'interno del punto vendita, responsabile di far vivere al clienteuna piacevole esperienza di acquisto. Grazie alle maturate doti comunicative, il punto di riferimentoper tutto il team, coordinando e portando al successo la squadra. Implementazione delle propriecapacitĂ  organizzative per ottimizzare le procedure operative all'interno del proprio punto vendita.- Verantwortlich fĂŒr alles, was im Laden passiert, verantwortlich fĂŒr ein angenehmes Einkaufserlebnis.Dank der ausgereiften KommunikationsfĂ€higkeiten, ein Vorbild fĂŒr das gesamte Team, Koordinationund FĂŒhrung des Teams zum Erfolg. Implementierung ihrer organisatorischen FĂ€higkeiten zurOptimierung der betrieblichen AblĂ€ufe im GeschĂ€ft.
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  • Hofer Kg
    Store Manager Training
    Hofer Kg Apr 2017 - Dec 2017
    Linz Austria
    Completion of training plan for Store Manager.Focus: Relationship with customers; Bakery; Cash transactions; Staff organization;StoreTechnologies; Inventories; Billing planning and job optimization.- Espletamento del piano di formazione per il direttore di filiale.Focus: Relazione con i clienti; Panetteria; Transazioni denaro; Organizzazione del personale;Tecnologia della Filaile; Inventari; Pianificazione della fatturazione e ottimizzazione del lavoro.- Abschluss des Trainingsplans fĂŒr den Filialleiter.Fokus: Beziehung zu Kunden; BĂ€ckerei; Geldtransaktionen; Personalorganisation; Technologie dellaFilaile; Inventur; Umsatz Planung und Arbeit optimierung.
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  • Vodafone
    Store Manager
    Vodafone Sep 2015 - Mar 2017
    Palermo, Italia
    - Leadership of team, stock control, cash office manager, KPI target driven, team reviews,coaching and development, customer service champion, mentor, scheduling, training,customer satisfaction, management of new openings.- Leadership del team, controllo delle scorte, gestione del flusso di denaro, rilevazione e analisi KPI,creazione team, coaching e sviluppp, servizio alla clientela, Tutor, pianificazione, formazione,responsabile della soddisfazione del client, gestione di nuove aperture.- TeamfĂŒhrung, Bestandskontrolle, Geldflussmanagement, KPI-Erkennung und Analyse, Team-Erstellung, Coaching und Entwicklung, Kundenservice, Tutor, Planung, Training,Kundenzufriedenheitsmanagement, Management von Neueröffnungen.
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  • Vodafone
    Sales Specialist
    Vodafone Nov 2013 - Aug 2015
    Palermo, Italia
    View
  • Ing. Giuseppe Cirrito
    Collaboratore
    Ing. Giuseppe Cirrito May 2015 - May 2016
    Palermo, Italia
    Stesura di perizie immobiliari (Rapporto Estimativo) sugli immobili, per conto terzi (istituti di credito).
  • Onestore Di Maria Doriana Maniscalco (Dealer Vodafone)
    Apprenticeship
    Onestore Di Maria Doriana Maniscalco (Dealer Vodafone) Oct 2013 - Jan 2014
    Palermo, Italia
    - Analysis and verification of the accounting, use and implementation of systems andsoftware for the management of personal data. Interaction with the end-user and salse.- Analisi e verifica delle compilazioni dei libri giornali, utilizzo e implementazione di sistemi e softwareper la gestione dei dati degli utenti. Interazione con l'utente finale del servizio offerto dall'azienda.-Analyse und kontrolle der Buchhaltung, Verwendung und Implementierung von Systemen undSoftware fĂŒr die Verwaltung von Benutzerdaten. Interaktion mit dem Kundschaft und Verkauf.

Roberto Lukas Education Details

Frequently Asked Questions about Roberto Lukas

What company does Roberto Lukas work for?

Roberto Lukas works for Sherpany

What is Roberto Lukas's role at the current company?

Roberto Lukas's current role is Head of Expansion and AM in Customer Success.

What schools did Roberto Lukas attend?

Roberto Lukas attended University Of Applied Sciences And Arts Of Southern Switzerland, Usi UniversitĂ  Della Svizzera Italiana, Mip-Politecnico Di Milano, UniversitĂ  Degli Studi Di Palermo, Technical High School Diploma, Accademia Nazionale Della Politica.

Who are Roberto Lukas's colleagues?

Roberto Lukas's colleagues are Greta Ć»urkowska, Saskia-Pauline KrĂŒger, Alex Bachelor, Erick Therriault, Carolin Fritz, FĂĄtima Vitoriano, AntĂłnio CalvĂŁo.

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