Roberto Lukas Email & Phone Number

Lugano, Ti, Ch

Zurich, Switzerland

Leading the charge as Head of Expansion and Account Management in the dynamic SaaS industry. Orchestrating strategic growth initiatives, optimizing client relationships, and ensuring unparalleled customer success.• Account Management Leadership• Customer Retention and Renewals• Expansion Strategy Development• Oversee Client Onboarding and Training process • Customer Success Initiatives• Revenue Growth and Forecasting• Cross-Functional Collaboration• Performance Metrics and Reporting• Customer Feedback and Product Improvement: • Risk Management and Issue Resolution

Zurich, Switzerland

* Coach and guide our growing team of customer success managers (Key account managers);* Ensuring customers are receiving value.* Validate forecast and achieve ARR expansion goal. * Inspire, coach, and engage the team to achieve above and beyond our goals.* Create, identify and leverage upsell and expansion possibilities through a consultative sales approach;* The responsibility for a continuous revenue expansion with the entire team; * Continuously collect feedback;* Distribution of new customers into the portfolio of CSMs;* Contribute to our report for our board of directors;* Ensure that the best talent is in every seat and proactively recruit, enable, and retain a high-performing team;* Design and implement the processes to support the journey of our customers through close collaboration with different specialists from the operational domains of data, process, and technology.* Run relevant team education programs, that ensure the continuous qualification of the CSMs/KAMs around meeting management, key account management, and sales-related activities

Lugano, Ticino, Switzerland

Our commitment is to support companies and institutions in integrating Corporate Social Responsibility (CSR), Environmental, Social, and Governance sustainability in a practical and strategic way.

Switzerland

- Ensuring the achievement of budget targets within the defined timeframe;- Development and maintenance of customer network in the region;- Support various dedicated projects initiated at product line level;- Acquisition of new customers;- Planning of sales activities;- Design and implement an action plan to support the sales team;- Ensure that customers receive excellent service;- Participating in events and trade fairs;- Communicating key general information to the sales team;- Tracking various sales metrics;

Switzerland

Keyence Senior Sales Engineer, (measurement expert).Technical sales representative for East-South part of Switzerland and Ticino region.Image Measurement Team.- Maximise Sales;- Report and Analysis;- Expertise and Skill;- Information Sharing;

Ticino & East-South Part Of Switzerland

Keyence Sales Engineer, (measurement expert). Technical sales representative for East-South part of Switzerland and Ticino region. Image Measurement Team.- Maximise Sales;- Report and Analysis;- Expertise and Skill;- Information Sharing;Core Functions:- Sales and consultancy;- Conflict-of-interest management and return-on-investment demonstration;- Application development;- Teaching customers- Tailoring of solutions;

Lugano, Canton Ticino, Svizzera

I'm a co-founder of a start-up called "The-Compromise", which is designed to create tourist experiences, around local food and fitness activities.

Italia

-Responsible for the training of sales teams, the regular development of the training plan, inorder to guarantee the best Customer Experience and company standards.-Responsabile dell'attività di formazione di gruppi di addetti alla vendita, del regolare svolgimento del piano di formazione, al fine di garantire la migliore Customer Experience e degli standard aziendali.-Verantwortlich für die Schulung von Verkaufsmitarbeiter, die regelmäßige Entwicklung desTrainingsplans, um die bestmögliche Kundenzufriedenheit und die Einhaltung vonUnternehmensstandards zu gewährleisten.

Verona, Italia

- Responsible for everything that happens inside the store, responsible for making thecustomer experience a pleasant shopping experience Thanks to the matured communicationskills, I are the reference point for the whole team, coordinating and leading the team tosuccess. Implementation of their organizational skills to optimize operational procedures inthe store.- Responsabile di tutto ciò che accade all'interno del punto vendita, responsabile di far vivere al clienteuna piacevole esperienza di acquisto. Grazie alle maturate doti comunicative, il punto di riferimentoper tutto il team, coordinando e portando al successo la squadra. Implementazione delle propriecapacità organizzative per ottimizzare le procedure operative all'interno del proprio punto vendita.- Verantwortlich für alles, was im Laden passiert, verantwortlich für ein angenehmes Einkaufserlebnis.Dank der ausgereiften Kommunikationsfähigkeiten, ein Vorbild für das gesamte Team, Koordinationund Führung des Teams zum Erfolg. Implementierung ihrer organisatorischen Fähigkeiten zurOptimierung der betrieblichen Abläufe im Geschäft.

Linz Austria

Completion of training plan for Store Manager.Focus: Relationship with customers; Bakery; Cash transactions; Staff organization;StoreTechnologies; Inventories; Billing planning and job optimization.- Espletamento del piano di formazione per il direttore di filiale.Focus: Relazione con i clienti; Panetteria; Transazioni denaro; Organizzazione del personale;Tecnologia della Filaile; Inventari; Pianificazione della fatturazione e ottimizzazione del lavoro.- Abschluss des Trainingsplans für den Filialleiter.Fokus: Beziehung zu Kunden; Bäckerei; Geldtransaktionen; Personalorganisation; Technologie dellaFilaile; Inventur; Umsatz Planung und Arbeit optimierung.

Palermo, Italia

- Leadership of team, stock control, cash office manager, KPI target driven, team reviews,coaching and development, customer service champion, mentor, scheduling, training,customer satisfaction, management of new openings.- Leadership del team, controllo delle scorte, gestione del flusso di denaro, rilevazione e analisi KPI,creazione team, coaching e sviluppp, servizio alla clientela, Tutor, pianificazione, formazione,responsabile della soddisfazione del client, gestione di nuove aperture.- Teamführung, Bestandskontrolle, Geldflussmanagement, KPI-Erkennung und Analyse, Team-Erstellung, Coaching und Entwicklung, Kundenservice, Tutor, Planung, Training,Kundenzufriedenheitsmanagement, Management von Neueröffnungen.

Palermo, Italia

Palermo, Italia

Stesura di perizie immobiliari (Rapporto Estimativo) sugli immobili, per conto terzi (istituti di credito).

Palermo, Italia

- Analysis and verification of the accounting, use and implementation of systems andsoftware for the management of personal data. Interaction with the end-user and salse.- Analisi e verifica delle compilazioni dei libri giornali, utilizzo e implementazione di sistemi e softwareper la gestione dei dati degli utenti. Interazione con l'utente finale del servizio offerto dall'azienda.-Analyse und kontrolle der Buchhaltung, Verwendung und Implementierung von Systemen undSoftware für die Verwaltung von Benutzerdaten. Interaktion mit dem Kundschaft und Verkauf.

Certified Board Member, Business Administration And Management, General

Activities and Societies: 𝑻𝒉𝒆 𝑩𝒐𝒂𝒓𝒅 𝒐𝒇 𝑫𝒊𝒓𝒆𝒄𝒕𝒐𝒓𝒔: 𝑹𝒊𝒈𝒉𝒕𝒔, 𝑫𝒖𝒕𝒊𝒆𝒔, 𝒂𝒏𝒅 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔; 𝑻𝒉𝒆 𝑺𝒕𝒓𝒂𝒕𝒆𝒈𝒊𝒄 𝑹𝒐𝒍𝒆 𝒐𝒇 𝒕𝒉𝒆 𝑩𝒐𝒂𝒓𝒅; 𝑭𝒊𝒏𝒂𝒏𝒄𝒊𝒂𝒍.

Executive Master Of Business Administration - Emba, Business Administration, Management And Operations, Magna Cum Laude

Activities and Societies: Executive Master in Business Administration – awarded by Università della Svizzera italiana With focus.

Master Of Arts - Ma, Retail People Transformation

Activities and Societies: Master in Retail a graduate-level program that focuses on developing the skills and knowledge needed to succeed.

Bachelor Of Engineering (B.Eng.), Management And Production Engineereing

Diploma, Tecnici Scientifici

Activities and Societies: I.I.S. "A.Manzoni" di Mistretta (ME) -Mathematics, technological sciences, general physics. -Matematica, scienze.

Certificate Of Merit, The Digital Age: Democracy And Electronic Communication., 90/100