Roberto Lukas Email & Phone Number

Lugano, TI, CH

Zurich, Switzerland

• Leading the charge as Head of Expansion and Account Management in the dynamic SaaS industry. Orchestrating strategic growth initiatives, optimizing client relationships, and ensuring unparalleled customer success.
• Account Management Leadership
• Customer Retention and Renewals
• Expansion Strategy Development
• Oversee Client Onboarding and Training process
• Customer Success Initiatives

Zurich, Switzerland

* Coach and guide our growing team of customer success managers (Key account managers);* Ensuring customers are receiving value.* Validate forecast and achieve ARR expansion goal. * Inspire, coach, and engage the team to achieve above and beyond our goals.* Create, identify and leverage upsell and expansion possibilities through a consultative sales.

Lugano, Ticino, Switzerland

Our commitment is to support companies and institutions in integrating Corporate Social Responsibility (CSR), Environmental, Social, and Governance sustainability in a practical and strategic way.

Switzerland

- Ensuring the achievement of budget targets within the defined timeframe;- Development and maintenance of customer network in the region;- Support various dedicated projects initiated at product line level;- Acquisition of new customers;- Planning of sales activities;- Design and implement an action plan to support the sales team;- Ensure that customers.

Switzerland

Keyence Senior Sales Engineer, (measurement expert).Technical sales representative for East-South part of Switzerland and Ticino region.Image Measurement Team.- Maximise Sales;- Report and Analysis;- Expertise and Skill;- Information Sharing;

Ticino & East-South Part Of Switzerland

Keyence Sales Engineer, (measurement expert). Technical sales representative for East-South part of Switzerland and Ticino region. Image Measurement Team.- Maximise Sales;- Report and Analysis;- Expertise and Skill;- Information Sharing;Core Functions:- Sales and consultancy;- Conflict-of-interest management and return-on-investment demonstration.

Lugano, Canton Ticino, Svizzera

I'm a co-founder of a start-up called "The-Compromise", which is designed to create tourist experiences, around local food and fitness activities.

Italia

-Responsible for the training of sales teams, the regular development of the training plan, inorder to guarantee the best Customer Experience and company standards.-Responsabile dell'attività di formazione di gruppi di addetti alla vendita, del regolare svolgimento del piano di formazione, al fine di garantire la migliore Customer Experience e degli.

Verona, Italia

- Responsible for everything that happens inside the store, responsible for making thecustomer experience a pleasant shopping experience Thanks to the matured communicationskills, I are the reference point for the whole team, coordinating and leading the team tosuccess. Implementation of their organizational skills to optimize operational procedures inthe.

Linz Austria

Completion of training plan for Store Manager.Focus: Relationship with customers; Bakery; Cash transactions; Staff organization;StoreTechnologies; Inventories; Billing planning and job optimization.- Espletamento del piano di formazione per il direttore di filiale.Focus: Relazione con i clienti; Panetteria; Transazioni denaro; Organizzazione del.

Palermo, Italia

- Leadership of team, stock control, cash office manager, KPI target driven, team reviews,coaching and development, customer service champion, mentor, scheduling, training,customer satisfaction, management of new openings.- Leadership del team, controllo delle scorte, gestione del flusso di denaro, rilevazione e analisi KPI,creazione team, coaching e.

Palermo, Italia

Palermo, Italia

Stesura di perizie immobiliari (Rapporto Estimativo) sugli immobili, per conto terzi (istituti di credito).

Palermo, Italia

- Analysis and verification of the accounting, use and implementation of systems andsoftware for the management of personal data. Interaction with the end-user and salse.- Analisi e verifica delle compilazioni dei libri giornali, utilizzo e implementazione di sistemi e softwareper la gestione dei dati degli utenti. Interazione con l'utente finale del.

Certified Board Member, Business Administration And Management, General

Activities and Societies: 𝑻𝒉𝒆 𝑩𝒐𝒂𝒓𝒅 𝒐𝒇 𝑫𝒊𝒓𝒆𝒄𝒕𝒐𝒓𝒔: 𝑹𝒊𝒈𝒉𝒕𝒔, 𝑫𝒖𝒕𝒊𝒆𝒔, 𝒂𝒏𝒅 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔; 𝑻𝒉𝒆 𝑺𝒕𝒓𝒂𝒕𝒆𝒈𝒊𝒄 𝑹𝒐𝒍𝒆 𝒐𝒇 𝒕𝒉𝒆 𝑩𝒐𝒂𝒓𝒅; 𝑭𝒊𝒏𝒂𝒏𝒄𝒊𝒂𝒍.

Executive Master Of Business Administration - Emba, Business Administration, Management And Operations, Magna Cum Laude

Activities and Societies: Executive Master in Business Administration – awarded by Università della Svizzera italiana With focus on.

Master Of Arts - Ma, Retail People Transformation

Activities and Societies: Master in Retail a graduate-level program that focuses on developing the skills and knowledge needed to succeed.

Bachelor Of Engineering (B.Eng.), Management And Production Engineereing

Diploma, Tecnici Scientifici

Activities and Societies: I.I.S. "A.Manzoni" di Mistretta (ME) -Mathematics, technological sciences, general physics. -Matematica, scienze.

Certificate Of Merit, The Digital Age: Democracy And Electronic Communication., 90/100