Roberto Ranieri Email & Phone Number

Lisbon, Portugal

- Customer relationship management: liaised with the guests to provide a high level of customer satisfaction; managed complaints and problem solving. - Planned and implemented marketing strategies using various social media platforms (i.e: Facebook and Instagram).- Created and developed strategic plans to improve occupancy levels and revenues. - Sett up cross-selling strategies that generated increased revenue up to 5%.- Staff management: selected, coached and supported internal resources, as well as coordinated the activity of external service suppliers.

Lisbon, Portugal

- Answered queries and provided information about “Iqos” products and services (heated tobacco device) for both the Italian and UK market.- Provided technical support and assistance. - Handled returns and complaints issues.- Placed orders for the customers, as well as identified upselling opportunities to facilitate sales.

Lisbon, Portugal

- Assisted customers with routine account related requests. - Provided information about the bank’s financial product range and services.- Managed customer account conflicts and complaints.- Investigated, resolved and reported suspected fraudulent activity and managed credit card disputes.

Turin

- Represented banks and financial before courts and tribunals. - Judicial and extrajudicial management of bank credit. - Drafted legal documents during the pre-litigation stage and during the trial.

Master'S Degree, Law, Master'S Degree

Activities and Societies: Master's degree

Laurea Magistrale In Giurisprudenza, Diritto, 107/110