*Lead the product strategy and P/L management for IoT core connectivity*Manage complex projects with competing priorities and tight timelines, while maintaining a strong focus on customer needs and business goals*Communicate effectively with cross-functional teams, executives, and external partners to drive alignment and deliver on product goals.*Develop and implement programs & campaigns aimed at growing the existing book of business and attracting new clients*Use data-driven insights to make informed product decisions and ensure the best user experience for customers*Curate and share business insights on sales performance and prepare weekly scorecard packages for senior and executive leadership levels*Monitor and evaluate product performance and make recommendations for improvements or adjustments as needed*Drive operational efficiencies in Go-To-Market activities

*Accountable for representing Operations in Go-to-Market forum/projects to ensure readiness for product-focused launches for new products, pricing, features and services*Manage project delivery, planning and activities across Operations to ensure objectives are met and projects are launched with excellence*Define scope of support & develop support model and launch strategy and coordinate implementation*Collaborate with key stakeholders and business partners to align project and product designs to key strategies*Own relationship with cross-functional partners & collaborate on launch strategy*Reactive response to mitigating impacts of marketing, product and service launches on customers, people and tools*Deliver an optimal customer experience within Operations*Develop documentation and knowledge management content to support improvements or launches*Complete cost / benefit analysis and develop supporting business cases & establishing measures of success & results

*Manage project delivery, planning and activities across all Rogers Care to ensure objectives are met and projects are launched with excellence*Drive measurement for frontline understanding, program readiness and successful implementation*Collaborate with key stakeholders and business partners to align project and product designs to key strategies, including a unified frontline experience, driving self-serve adoption, and to achieve set targets *Provide launch progress, reports, risks and summaries on initiatives to multi-level stakeholders, including senior leadership teams*Identify and manage and/or support risk. Propose and manage mitigation efforts*Anticipate and resolve problems and collaborate with key stakeholders to resolve them*Drive and follow the playbook philosophy, methodology and reporting to ensure proper execution*Act as a gatekeeper of Customer Care touch point strategies, and contribute to their evolution, with a keen focus on delivering simple, effortless and frictionless experiences for customers and frontline *Identify continuous improvement opportunities and influence change to increase efficiency and frontline/customer satisfaction

*Implement identified processes within Rogers Enterprise Operations to support new products within our wireless and IoT portfolio*Assess operational impacts and forecasts for all new & existing products*Monitor & adjust existing processes to accommodate changes as part of the product life cycle*Analyze product related process performance trends and develop plans to drive continuous improvement*Represent Enterprise Operations as a subject matter expert during process mapping & requirements gathering for new products*Lead product evolution initiatives on behalf of Enterprise Operations

*Create new business relationships with clients and assist them in managing their wireless and wireline communication services.*Produce customized solutions centered on a needs-based approach to maximize workplace productivity and efficiency.*Respond to RFPs and RFQs in a defined and strategic manner to ensure response stands out from other vendors.*Assist clients step by step from initial point of contact all the way through the agreement signing phase.*Provide after-sale support and act as a liaison to other departments.

Commercial Role*Create new business relationships with clients and assist them in managing their wireless and wireline communication services.*Produce customized solutions centered on a needs-based approach to maximize workplace productivity and efficiency.*Assist clients step by step from initial point of contact all the way through the agreement signing phase.*Provide after-sale support and act as a liaison to other departments.Consumer Role*Assisted consumers with their purchasing decisions for home products*Transactional approach to sales providing a quick turn around for the buyer and the business*Supported products include cable, internet, phone, wireless, credit cards, home security and moreLeadership Role*Completed in-charges for management when they were offsite or away from the office for extended periods of time*Reported directly to senior directors when providing updates and reports on sales progression from the team*Mentored new hires in order to develop and refine sales skills and to make the adjustment process easier in their new role*Pre-screened and provided feedback to HR for new applicants before the interview process took placeAchievements*Achieved highest award 2 years in a row for sales excellence*Nominated by my peers and management for the highest award for contributing to our sales culture*Achieved highest cumulative gross units in Q1 & Q2 of 2015 in all of Rogers Medium Business*Hand selected by senior management for role of dedicated Rogers Smart Home Monitoring and Rogers Bank consultant

Built rapport with existing tenured clients and had them renew their services at a high conversion rate. On-boarded new clients to ensure satisfaction with the company while up-selling new features to enhance their user experience.*Amongst top conversion rates in the department; some campaigns exceeding 90% conversion*Negotiated new terms of service with existing clients*Up-sold new clients with enhanced products and services*Nominated for employee of the year in 2008Leadership role:*Mentored and coached new hires after their in-class training was completed*Provided both 1-on-1 and group coaching sessions to develop proper business etiquette*Provided assistance and support for consultants in the entire department via support channels