Roberto Testa Email & Phone Number

Manno, Ticino, Switzerland

Identify and assess customers’ needs to achieve satisfaction.Manage large amounts of external client’s emails, incoming phone calls and satisfy internal request for assistance.Provide accurate, valid and complete information by using the right methods/tools.Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.Confirmation about products aspects, availability inquiries and estimate time of arrival in stock. Keep records of customer interactions, process customer accounts and file documents.Follow communication procedures, guidelines and policies.Order management of the client’s Open order and work along Atelier or Production department about products punctuality.Producing invoicing and Logistics arrangements along Forwarders clients.Support all requested coming internally from Marketing or PR offices for dispatching prototypes or free of charge products. Documents preparation such as Certificate of origin and invoices legalized by local Chamber of Commerce.

Manno - Switzerland

To perform and coordinate the administrative activities involved in the sales of manufactured products and related services. E-Commerce: Amazon Vendor Central general activities as purchase orders, shipments and returns, ASN labels and invoices, warehouse settings, VC reports. Order processing: verify availability of stocks, delivery times and to perform order entries. Shipping process: to coordinate with logistics department and shipping company to ensure that paperwork and shipping procedure/timing will be respected. Invoicing process: to ensure that payment terms such as bank guarantees, letters of credit, original Chambers of Commerce certificates and client’s balance statements comply with company policy. To settle customer complaints on sales and handle service inquiries. To assist and support clients / distributors and Area Sales Manager on their daily tasks. Assistance and support to Sales Area Manager during company sales conventions and international fairs. To monitor customer preferences to improve focus of sales efforts.

Ticino, Switzerland

Logistics, Air Sea Transport Globally.During my work experiance to Panalpina I was in charge of the following tasks:- Providing accurate, timely and friendly customer service to clients, other offices or agents via telephone, fax, email as required. - Reviewing documentation with Shipper's Letter of Instruction and Letter of Credit for accuracy of shipper/consignee marks and numbers.- Delivering terms-times and also checking third party documents for correctness or ensuring proper completion of all accounting procedures and data entry. - Assuring that both payables and receivable documents are accurately completed and forwarded in a timely manner.- Communicating to destination and origination stations, making sure that files contain all necessary document copies in correct sequence.- Reporting all pertinent information on customer/vendor problems to department management; also unusual problems, and/or interoffice or company situations that may be of interest.

Segrate (Miilan) Italy

FedEx connects people and possibilities through our worldwide portfolio of shipping, transportation, e-commerce and business services. During my working time in Fedex I was in charge of the following duties:- Complaint Analysis and Problem-solving with several customer issues. Mostfrequent duties included: Resolving export-import customs issues worldwide (Tracing and Handling). Researching and resolving damaged / lost shipments / handling issues (Rerouting, Re-funding)- Receiving and making phone calls from / to customers and operating agents worldwide, on a regular bases, for handling issues resolutions (Customer Calls).- Producing letters, faxes and e-mail messages to customers and operating agents worldwide, clearing handling status and suggesting/coordinating/informing on resolutions agreements.- Conversant with proprietary applications on AS400 and Cosmos, and Windows applications such as Outlook, Word, Excel, Fax Server. I have learnt how to handle myself under pressure, facing priority cases and satisfying clientexpectations, particularly in complicate situations where appropriate verbalcommunication is the most effective way to preserve positive customeremotions and fidelity.

Thiene (Vicenza), Italy

Responsible for the comfort and safety of passengers during their flight.Ensuring that all emergency procedures involving safety are strictly followed.Job duties and responsibilities:- Guide and assist for safety and comfort to passengers. - Always conduct safety check before flight.- Present emergency equipment and give instructions to passengers on how to use this equipment.- Monitor, manage and secure the cabin. - Adhere to all aviation rules and regulations .- Assist passengers and cabin crew during emergency situations.- Provide help to passengers with special needs (children, disabled persons, elders etc).- Prepare and submit reports on flight incidents.- Prepare and serve drinks and food to passengers.

Wakefild (Uk)

- Planning itineraries, arranges accommodations and other travel services forcustomers. - Converses with customer to determine destination, mode oftransportation, travel dates, financial considerations and accommodationsrequired. - Providing to the customers, brochures and publications containing travel information, such as local customs, points of interest, and special events occurring in various locations or also foreign country regulations such as consular requirements and currency limitations.

Foundation Gnvq Travel And Tourism, Travel And Tourism

Surveyor Diploma